GANLEY FORD WEST, INC Lorain Avenue • Cleveland, Ohio Phone (216) 941-• Fax (216) 476-On May 11, [redacted] purchased a [redacted] *** from Ganley Ford West, trading in a [redacted] ***The [redacted] had a lien with [redacted] *** [redacted] *** in which Mr [redacted] signed a payoff form that the balance owed on the loan was $in which I have attached a copy for your recordsGanley Ford West sent the payoff check to [redacted] on May 22, On June 19, Ganley Ford West was informed by [redacted] *** that the check they received for Mr [redacted] account was not correct that there was an additional $owed for the account to be paid in fullAt that time our sales manager, Justin G [redacted] , contacted Mr***, he informed that he refinanced the loan to purchase lawn equipment just prior to trading in his [redacted] Justin then asked Mr [redacted] how he was going to pay the balance offMr [redacted] stated that he would have to get back to himMr [redacted] did not call backOn July 21, Robert from [redacted] *** spoke to Tom Y***, General Manager at Ganley Ford West, and informed him that Mr [redacted] did refinance the loan and the balance of $was to be paid in order to receive the title to the [redacted] After communication with Mr***, Tom Yerace decided that Ganley Ford West would pay off the balance of the loan to keep customer satisfaction with Mr***In which a check for $was paid to [redacted] ***Ganley Ford West has paid more than the initial agreement to satisfy Mr [redacted] and we feel that we do not owe any other funds to Mr [redacted] for this transactionThe [redacted] cannot be returned to Mr***Sincerely Shirley R [redacted] Ganley Ford West Office Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me After [redacted] called me and informed me that the former service manger Frank K [redacted] no longer is employed by Ganley West, the GM Tom Y [redacted] called meHe apologized because he said Frank told him he had handled the issue and it was resolvedTom set me up with his new service manager Rob F*Rob had me bring the car back in and gave me a loanerRob called that night to tell me there was no updateHe called back the next day and said the rear defrost was working and while the seat warmers were working they had nothing do anything so if they failed to call back and they would look into itI asked if he had to put in the the $part Frank insisted was neededRob said no the issue was that in December the team had installed the fuses incorrectlyI appreciated Rob's honestyWhile I am disappointed I had to spent seven weeks of winter with no rear defrost and that was not really brokenI am very happy that Tom and Rob quickly resolved the issue when given the opportunityWith Frank gone, my trust in the department I have trusted for years has returned.I want to thank [redacted] and the Revdex.com for their helpWithout them my rear defrost was still be unable to be usedFrank K [redacted] was terrible to work with and his insistence a $part was needed when his team made a mistake was very frustratingI just wish there was a way to file a personal complaint against Frank Kelly so a future employer is aware Frank needs to work on some issuesThank you to the Revdex.com for getting Tom and then Rob involved in the process to resolve this issueThank you for this great service Regards, [redacted]
GANLEY FORD WEST, INC Lorain Avenue Cleveland, Ohio Phone (216) 941-Fax (216) 476-On Saturday January 21, I received a phone call from Mr***He told me that he had his car at [redacted] in Rocky RiverHe was having both front and rear lower control arms on both sides of the vehicle replacedHe also said that he was talking to [redacted] and they said that the power steering control module needed reprogrammedI asked him what problems he was havingHe said that he was losing power steering and sometimes it would come back onI then told him that most likely the reprogram would not take care of his issues and he would be best served to let us diagnose his concernHe said that [redacted] told him it would and also told him that his car was part of a recallI asked Mr [redacted] to provide me with his VIN numberI then looked up open recalls associated with the fusion and there was not one for the power steeringI looked up the recall [redacted] to see what the build date is associated with the recallMr***'s vehicle is outside the build date for the recall, therefore is not eligible for repairs under the recallAfter I told Mr [redacted] that his vehicle is not eligible for repairs under the recall, I then told him as a policy we do not take other shops diagnosis of vehicle into consideration when repairing a vehicleIf he insisted that we do the reprogram for his vehicle we would however, if the reprogram does not fix the concern we would not take responsibility since he would not let us diagnose the vehicle to startOn Monday January 23rd, Mr [redacted] came into the shop and told the advisor he wanted the reprogram performedFrank K [redacted] Service Manager Ganley Ford West
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] They are aligned I was told by the salesman Mr [redacted] And that lady that handles the paperwork, That an extended warranty with all I needed to cover me until my vehicle was paid for ,I inform them that I'm on disability and I do not have money to go back and forth repairing a vehicle .They promised me that the extended warranty would cover me ,I don't know if they practice this regularly ,But I'm not that type of customer I don't have that kind of money .They can give me my money back for my warranty which was never used and I can have my vehicle fixed myself Thank you for your time .God bless you Amen
Dear [redacted] , I've sent you documents around 10:20am could you verify them received Also I have documentation of my daughters contract as well ,same process at her signing with ganley ford, her warranty I believe is still valid for a little while longer I didn't send it because I didn't think it pertain to my complaint
I'm sorry to hear that Mr. [redacted] is having issues with his used car that he purchased last year. In researching the transaction, I verified that he purchased an extended service contract. That contract was for powertrain coverage only. The current issue with his vehicle is not... considered powertrain. He is in need of a sensor that is not part of the internal lubricated engine. He was quoted a discounted price of $382 for repairs. I am open for further discussion to assist our customer.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] First I have to thank you for all of your assistance persistency and patience God bless you and your teamI'm asking only that we please wait and see what price they may be able to convert to me,I truly wish to be notified From your office and not Ganley Ford west I've been Terribly lied to, so I have very little confidence in them, Please feel free to contact me at anytime I have only one phone [redacted] *** Thank you, I know the Lord has you all, that's why I was sent to your Team.Your Dedication is truly needed today God bless [redacted] ?
GANLEY FORD WEST, INC Lorain Avenue • Cleveland, Ohio Phone (216) 941-• Fax (216) 476-On May 11, [redacted] purchased a [redacted] *** from Ganley Ford West, trading in a [redacted] ***The [redacted] had a lien with [redacted] *** [redacted] *** in which Mr [redacted] signed a payoff form that the balance owed on the loan was $in which I have attached a copy for your recordsGanley Ford West sent the payoff check to [redacted] on May 22, On June 19, Ganley Ford West was informed by [redacted] *** that the check they received for Mr [redacted] account was not correct that there was an additional $owed for the account to be paid in fullAt that time our sales manager, Justin G [redacted] , contacted Mr***, he informed that he refinanced the loan to purchase lawn equipment just prior to trading in his [redacted] Justin then asked Mr [redacted] how he was going to pay the balance offMr [redacted] stated that he would have to get back to himMr [redacted] did not call backOn July 21, Robert from [redacted] *** spoke to Tom Y***, General Manager at Ganley Ford West, and informed him that Mr [redacted] did refinance the loan and the balance of $was to be paid in order to receive the title to the [redacted] After communication with Mr***, Tom Yerace decided that Ganley Ford West would pay off the balance of the loan to keep customer satisfaction with Mr***In which a check for $was paid to [redacted] ***Ganley Ford West has paid more than the initial agreement to satisfy Mr [redacted] and we feel that we do not owe any other funds to Mr [redacted] for this transactionThe [redacted] cannot be returned to Mr***Sincerely Shirley R [redacted] Ganley Ford West Office Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me After [redacted] called me and informed me that the former service manger Frank K [redacted] no longer is employed by Ganley West, the GM Tom Y [redacted] called meHe apologized because he said Frank told him he had handled the issue and it was resolvedTom set me up with his new service manager Rob F
*Rob had me bring the car back in and gave me a loanerRob called that night to tell me there was no updateHe called back the next day and said the rear defrost was working and while the seat warmers were working they had nothing do anything so if they failed to call back and they would look into itI asked if he had to put in the the $part Frank insisted was neededRob said no the issue was that in December the team had installed the fuses incorrectlyI appreciated Rob's honestyWhile I am disappointed I had to spent seven weeks of winter with no rear defrost and that was not really brokenI am very happy that Tom and Rob quickly resolved the issue when given the opportunityWith Frank gone, my trust in the department I have trusted for years has returned.I want to thank [redacted] and the Revdex.com for their helpWithout them my rear defrost was still be unable to be usedFrank K [redacted] was terrible to work with and his insistence a $part was needed when his team made a mistake was very frustratingI just wish there was a way to file a personal complaint against Frank Kelly so a future employer is aware Frank needs to work on some issuesThank you to the Revdex.com for getting Tom and then Rob involved in the process to resolve this issueThank you for this great service Regards, [redacted]
GANLEY FORD WEST, INC Lorain Avenue Cleveland, Ohio Phone (216) 941-Fax (216) 476-On Saturday January 21, I received a phone call from Mr***He told me that he had his car at [redacted] in Rocky RiverHe was having both front and rear lower control arms on both sides of the vehicle replacedHe also said that he was talking to [redacted] and they said that the power steering control module needed reprogrammedI asked him what problems he was havingHe said that he was losing power steering and sometimes it would come back onI then told him that most likely the reprogram would not take care of his issues and he would be best served to let us diagnose his concernHe said that [redacted] told him it would and also told him that his car was part of a recallI asked Mr [redacted] to provide me with his VIN numberI then looked up open recalls associated with the fusion and there was not one for the power steeringI looked up the recall [redacted] to see what the build date is associated with the recallMr***'s vehicle is outside the build date for the recall, therefore is not eligible for repairs under the recallAfter I told Mr [redacted] that his vehicle is not eligible for repairs under the recall, I then told him as a policy we do not take other shops diagnosis of vehicle into consideration when repairing a vehicleIf he insisted that we do the reprogram for his vehicle we would however, if the reprogram does not fix the concern we would not take responsibility since he would not let us diagnose the vehicle to startOn Monday January 23rd, Mr [redacted] came into the shop and told the advisor he wanted the reprogram performedFrank K [redacted] Service Manager Ganley Ford West
Business response was received via email
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] They are aligned I was told by the salesman Mr [redacted] And that lady that handles the paperwork, That an extended warranty with all I needed to cover me until my vehicle was paid for ,I inform them that I'm on disability and I do not have money to go back and forth repairing a vehicle .They promised me that the extended warranty would cover me ,I don't know if they practice this regularly ,But I'm not that type of customer I don't have that kind of money .They can give me my money back for my warranty which was never used and I can have my vehicle fixed myself Thank you for your time .God bless you Amen
Dear [redacted] , I've sent you documents around 10:20am could you verify them received Also I have documentation of my daughters contract as well ,same process at her signing with ganley ford, her warranty I believe is still valid for a little while longer I didn't send it because I didn't think it pertain to my complaint
I'm sorry to hear that Mr. [redacted] is having issues with his used car that he purchased last year. In researching the transaction, I verified that he purchased an extended service contract. That contract was for powertrain coverage only. The current issue with his vehicle is not... considered powertrain. He is in need of a sensor that is not part of the internal lubricated engine. He was quoted a discounted price of $382 for repairs. I am open for further discussion to assist our customer.
Please see attached for response to complaint # [redacted] by Michael [redacted] Thank you Shirley [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] First I have to thank you for all of your assistance persistency and patience God bless you and your teamI'm asking only that we please wait and see what price they may be able to convert to me,I truly wish to be notified From your office and not Ganley Ford west I've been Terribly lied to, so I have very little confidence in them, Please feel free to contact me at anytime I have only one phone [redacted] *** Thank you, I know the Lord has you all, that's why I was sent to your Team.Your Dedication is truly needed today God bless [redacted] ?