After reviewing with my Service Department, it would appear that this complaint was submitted prior to us coming up with a solution that would satisfy the customerWe discounted the price of tires that she need as well as installing them for no charge to herI was told by the service advisor that the customer left happy with our resolution
I have reviewed the complaint submitted and the documentation on our end Mr [redacted] purchased this Honda Odyssey with 188,miles on it "As-Is." He was given the opportunity to test drive the vehicle and inspect the vehicle before purchasing The purchase price on this vehicle was $plus tax, title, license and documentation fee I have included a copy of the Buyer's Guide disclosure that specifically states in the heading, "Below is a list of some major defects that may occur in used motor vehicles." In the very bottom right is disclosing the "Exhaust System" as being a major possible defect As far as "resetting" a light that is unequivocally false No lights were reset to mask any known issue We would be willing to allow this customer to use our employee pricing if he chooses to pay to have it fixedThank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve I was not offered an opportunity to test drive, nor was I offered the opportunity to have it I inspected by my own mechanicWhen I went in the first time, the van was buried in the back lot behind about carsit was clear that nobody on staff wanted to be bothered moving the cars for a test drive on a beater vanI inquired about having it inspected and was told that they (the dealer) would complete an inspection and give me a copy of any repairs noted during the course of that inspection this was offered as my only optionAt this point, I will chalk it up to a bad decision and move on, thankful I'm not out very much money Regards, [redacted]
Hello! This customer came in and spoke with our General Sales Manager, [redacted] , and we have resolved this issue with the customerThanks! [redacted]
This is a oil change we will give her a free one on the next oneI didn't look into this at all but we will giver her a free one next visit!
After reviewing with my Service Department, it would appear that this complaint was submitted prior to us coming up with a solution that would satisfy the customerWe discounted the price of tires that she need as well as installing them for no charge to herI was told by the service advisor that the customer left happy with our resolution
I have reviewed the complaint submitted and the documentation on our end Mr [redacted] purchased this Honda Odyssey with 188,miles on it "As-Is." He was given the opportunity to test drive the vehicle and inspect the vehicle before purchasing The purchase price on this vehicle was $plus tax, title, license and documentation fee I have included a copy of the Buyer's Guide disclosure that specifically states in the heading, "Below is a list of some major defects that may occur in used motor vehicles." In the very bottom right is disclosing the "Exhaust System" as being a major possible defect As far as "resetting" a light that is unequivocally false No lights were reset to mask any known issue We would be willing to allow this customer to use our employee pricing if he chooses to pay to have it fixedThank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve I was not offered an opportunity to test drive, nor was I offered the opportunity to have it I inspected by my own mechanicWhen I went in the first time, the van was buried in the back lot behind about carsit was clear that nobody on staff wanted to be bothered moving the cars for a test drive on a beater vanI inquired about having it inspected and was told that they (the dealer) would complete an inspection and give me a copy of any repairs noted during the course of that inspection this was offered as my only optionAt this point, I will chalk it up to a bad decision and move on, thankful I'm not out very much money Regards, [redacted]
Hello! This customer came in and spoke with our General Sales Manager, [redacted] , and we have resolved this issue with the customerThanks! [redacted]