Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
To Whom it may Concern, We have refunded [redacted] his $1000.00. We a have a refund process that had to take place. The refund has processed. He should of received is refund or will be receiving it any day. Sarah L[redacted]
[redacted]...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have currently as of today 11/29 refunded the 800.00 that was remaining from this transaction. There was a question about a tire swap fee that was discussed between the consumer and the manager Ron. The manager as decided to just refund the whole amount to satisfy the consumer.
Mr. [redacted] emailed me regarding his experience before the complaint. I have copied that response below. [redacted],I am very sorry to hear of your experience or lack of one. I want to assure you that this is not the way sales staff are trained to handle this situation. Sadly, I can say this is...
not the first time I have encountered this problem over the years. I have been teaching and working with Salespeople for 20 years yet anytime I hear something like this from a customer it make me cringe. There are many reasons as to why salespeople at times take this kind of approach. You alluded to many of them in your email but it is important to me that you know this is not our policy or practice, nor is it acceptable in any way. The salespeople you spoke to here at the dealership were completely out of line. I actually read your email aloud in our sales meeting this morning exemplifying at least 3 major "what not to do" items. Post that meeting I had much more detailed conversations directly with the sales staff you worked with here at the store. I can promise you they are acutely aware of what they did incorrectly and will not make the same mistakes without significant ramifications. Again, please accept my apology and know that this behavior is an exception not a rule. I do not blame you one bit for your decision to go elsewhere but I would still like to offer my assistance. If you would still consider working with us you can deal directly with me and I can assure you that you will receive the highest level of customer service possible. Even if I can help with some information or point you in the right direction please please reach out to me. Sincerely,Wayne C[redacted]General ManagerGanley Subaru Of Wickliffe
James R[redacted]7:22 PM (15 hours ago)to me [redacted],We sold the 07 [redacted] as-is but gave her a 30 day/1000 mile engine/transmission warranty to make sure the major components were covered in the beginning. We put the [redacted] thru a thorough inspection and found none of these issues in the complaint....
We also fixed any problems that the car currently had before time of delivery. The inspection stated that the fender well was in perfect condition and firmly attached. The roads are horrible in Michigan and surely could cause an issue like this if something was run over by the car. A fender flare for the car is anywhere from $35 to $100 and $100 dollars to install and Ganley Subaru East would have no problem helping the customer with this fix it at our cost if we would of known about the problem she was having. [redacted] did not call us about this issue ever. The first we heard of this issue was 5 months after she drove the car thousands of miles which is well beyond our powertrain warranty and our goodwill period especially when the car is used for her business as a realtor and is driven more than normal transportation. We would be happy to in the future to give her discounted rates on service to offset her maintenance bills and the high cost of ownership any [redacted] will incur. 2007-2012 [redacted] 328i ...$34.01Partsgeek.com 2007-2008 [redacted] 328xi ...$34.24Partsgeek.com 2007-2012 [redacted] 328i ...$15.78Partsgeek.com [redacted] Fender Liner, Rear ...$39.00Hermes Auto... Inner Fender Liner - Front ...$66.99Google Trusted StoreeEuroparts James R[redacted]General Sales ManagerGanley Subaru East440-585-1000 -work216-288-9219 -celljr[redacted]@ganleyauto.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I did contact Robert, the sales agent as soon as I discovered the issues on October 31, 2016 via text and I left several messages, which I have proof (see attached) [redacted] of Rochester told me the liner was damaged and to reattach it could cost thousands because they would have to remove the engine. I have been driving on Michigan Roads for 20 years with never having to replace a Tie Rod, A leak coming from the fuel tank vent valve and the front output shaft right front strut which was just fixed by [redacted] and I was not able to drive my car for a week. I also was told by James, the sales manager at (216) 288-9219 that for him to sell me the car I would have to use his financing because that is the only way he would make money even though I told him I have already been pre-approved through [redacted] and I would prefer to use them, which this is illegal. He told me he would not sell me the car, without using their financing. I have paid for all of the items to be repaired except the leak coming from the fuel tank vent valve and I had to pay for a rental car and I lost business because I was not able to drive my car for a week until I could have the right front strut repaired. I feel some type of reimbursement needs to be adjusted on a car that I spent $11,400 on and I have approx. $3,500-$4,000 a (THIRD) of the cars value in repairs.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
To Whom it may Concern, We have refunded [redacted] his $1000.00. We a have a refund process that had to take place. The refund has processed. He should of received is refund or will be receiving it any day. Sarah L[redacted]
[redacted]...
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have currently as of today 11/29 refunded the 800.00 that was remaining from this transaction. There was a question about a tire swap fee that was discussed between the consumer and the manager Ron. The manager as decided to just refund the whole amount to satisfy the consumer.
Mr. [redacted] emailed me regarding his experience before the complaint. I have copied that response below. [redacted],I am very sorry to hear of your experience or lack of one. I want to assure you that this is not the way sales staff are trained to handle this situation. Sadly, I can say this is...
not the first time I have encountered this problem over the years. I have been teaching and working with Salespeople for 20 years yet anytime I hear something like this from a customer it make me cringe. There are many reasons as to why salespeople at times take this kind of approach. You alluded to many of them in your email but it is important to me that you know this is not our policy or practice, nor is it acceptable in any way. The salespeople you spoke to here at the dealership were completely out of line. I actually read your email aloud in our sales meeting this morning exemplifying at least 3 major "what not to do" items. Post that meeting I had much more detailed conversations directly with the sales staff you worked with here at the store. I can promise you they are acutely aware of what they did incorrectly and will not make the same mistakes without significant ramifications. Again, please accept my apology and know that this behavior is an exception not a rule. I do not blame you one bit for your decision to go elsewhere but I would still like to offer my assistance. If you would still consider working with us you can deal directly with me and I can assure you that you will receive the highest level of customer service possible. Even if I can help with some information or point you in the right direction please please reach out to me. Sincerely,Wayne C[redacted]General ManagerGanley Subaru Of Wickliffe
James R[redacted]7:22 PM (15 hours ago)to me [redacted],We sold the 07 [redacted] as-is but gave her a 30 day/1000 mile engine/transmission warranty to make sure the major components were covered in the beginning. We put the [redacted] thru a thorough inspection and found none of these issues in the complaint....
We also fixed any problems that the car currently had before time of delivery. The inspection stated that the fender well was in perfect condition and firmly attached. The roads are horrible in Michigan and surely could cause an issue like this if something was run over by the car. A fender flare for the car is anywhere from $35 to $100 and $100 dollars to install and Ganley Subaru East would have no problem helping the customer with this fix it at our cost if we would of known about the problem she was having. [redacted] did not call us about this issue ever. The first we heard of this issue was 5 months after she drove the car thousands of miles which is well beyond our powertrain warranty and our goodwill period especially when the car is used for her business as a realtor and is driven more than normal transportation. We would be happy to in the future to give her discounted rates on service to offset her maintenance bills and the high cost of ownership any [redacted] will incur. 2007-2012 [redacted] 328i ...$34.01Partsgeek.com 2007-2008 [redacted] 328xi ...$34.24Partsgeek.com 2007-2012 [redacted] 328i ...$15.78Partsgeek.com [redacted] Fender Liner, Rear ...$39.00Hermes Auto... Inner Fender Liner - Front ...$66.99Google Trusted StoreeEuroparts James R[redacted]General Sales ManagerGanley Subaru East440-585-1000 -work216-288-9219 -celljr[redacted]@ganleyauto.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I did contact Robert, the sales agent as soon as I discovered the issues on October 31, 2016 via text and I left several messages, which I have proof (see attached) [redacted] of Rochester told me the liner was damaged and to reattach it could cost thousands because they would have to remove the engine. I have been driving on Michigan Roads for 20 years with never having to replace a Tie Rod, A leak coming from the fuel tank vent valve and the front output shaft right front strut which was just fixed by [redacted] and I was not able to drive my car for a week. I also was told by James, the sales manager at (216) 288-9219 that for him to sell me the car I would have to use his financing because that is the only way he would make money even though I told him I have already been pre-approved through [redacted] and I would prefer to use them, which this is illegal. He told me he would not sell me the car, without using their financing. I have paid for all of the items to be repaired except the leak coming from the fuel tank vent valve and I had to pay for a rental car and I lost business because I was not able to drive my car for a week until I could have the right front strut repaired. I feel some type of reimbursement needs to be adjusted on a car that I spent $11,400 on and I have approx. $3,500-$4,000 a (THIRD) of the cars value in repairs.
Regards,
[redacted]