Gannett Vermont Publishing, Inc.

Thank you for contacting meI am happy to helpIt appears that the customer was started up on an introductory offer back on 11/17/for $per month for the first monthsI went through the customers history and it appears that the customer had experienced some trouble with the paper not
being delivered early enough in the morningThe delivery deadline is 6:30am Monday through Saturdays and by 7:30am on SundaysIt appears that the customer had contacted us on numerous occasions to report problems with delivery I am happy to clear the balance owed of $That total being billed to the customer was for the months of December, January and FebruaryIt appears that the customers rate had gone up in the month of DecemberPlease disregard any notices that you may have received in the mail as I will clear the balance owed We sincerely apologize for all the trouble you may have experienced in trying to reach usUnfortunately, it is true that we no longer have a local call center and have lost many customers as a resultPlease feel free to contact me if I may be of any further assistance