Gano Elevator

At this time, I have been contacted directly by Sterling Optical (Lynbrook)? regarding complaint ID [redacted] , however my complaint has NOT been resolved because: They provided a partial credit, withholding monies for the eye exam and refused to provide the prescription after numerous requests ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

At this time, I have been contacted directly by Sterling Optical (Lynbrook) regarding complaint ID ***, however my complaint has NOT been resolved because:
They provided a partial credit, withholding monies for the eye exam and refused to provide the prescription after numerous
requests
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. I received a call from the Sterling Optical store in *** ** yesterday saying
they had the *** registration card for me with the *** lens cleaning clothI went there and picked it upI asked them why didn't I get these items when I picked up my eyeglasses? They said no one had ever asked for them before?I still had my doubts if my coatings were truly *** because the *** company said it was NOT possible to coat existing lenses? I called *** when I got home and told them the store gave me a *** registration card and you say it cant be done? The wind up is Suzanne at ***, sent me an overnight shipping label to ***I sent her my eyeglasses this morning and *** them self is making me a brand new pair of lenses with the BEST *** coating they have to assure that I have get what I paid for and they will also check the lenses the the Sterling store gave me to see what I got from themSo hopefully in a few days I will get what I paid for!
Sincerely,
*** ***

? Revdex.com:On Friday 4/*/because I still heard NOTHING from the Lynbrook store about my eyeglasses I call the parent company EMERGING VISION, I was told a Carmen would call me back and no one ever did there too? On Saturday 4/*/I decided to call the Lynbrook store and see
what was their excuse for not calling me back and find out any news of my eyeglassesI asked to speak to Mark and was told he is busy and then was told my FRAMES were there and to come get my eyeglassesSo it seems they did have the lenses without the frames then the frames came back? I went there got my glasses and leftNo one there EVER apologized for all the mix up and not calling me??? Bottom line I finally got my eyeglasses back.They also never made any mention? that I contacted the Revdex.com?
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
[redacted]
?