From the ratings, we decided to get an estimate from this company for our roofMy husband set up the first appointment, but they called and left us a message to let us know that they would have to cancel because the person who does estimates was out of town or somethingOk, no problemWe called to make another appointmentThe guy came out but didn't have his ladder so he couldn't give us an estimateHe said he would come back the next day but he never showed upWhat a waste of our time!!
The people who came to our home to actually do the work were fabulousThey listened to our concerns and wanted to make the job turn out properly Our sales person was relatively new to your company and my sense was that he is still inexperiencedIt was not made perfectly clear to me that there WASN'T a window to fit our existing openingAll Matt said to us was, "We'll make it work." I am pleased with how Ray easily framed in the window on the inside; much LESS WORK than what was on the original contractIt is my hope that we will be saving a little bit of money because of that Overall, this relatively small project was rather stressfulHowever, I am glad that the work was able to be scheduled during the month of November instead of during December, which was the original plan
We sustained hail damage on our roof and called Ganser Company and one other local business to do an estimate for our roof We had already received insurance approval and had a generous check in hand ready to start the work From the get go we had planned on going with Ganser, but called the other company for the sake of having at least one comparison estimate We were able to get an appointment approximately days after we called, which was fine The individual who scheduled the appointment said that both my husband and I had to be home for the appointmentThis is somewhat challenging as I work days and my husband works nights and we have a young child with a significant special needs who has a lot of therapies Nonetheless, we rearranged our work schedules so that we could both be home at PM to meet with MikeIt was also requested that we have our attic be accessible as the estimator would want to go into the attic to further inspect the roofWe have a very large storage closet which is where access to the attic is, nonetheless I spent over an hour taking everything off the shelves and removing the shelves so that it would be assessable as requested At 6:there was still no sign of Mike so I called Ganser Company A young woman answered the phone giggling as it seemed she forgot what the name of the company was when answering the phone and you could hear a man in the background was coaching her on what to sayI assume she was in training The gentleman then took over the phone call and was not sure of the whereabouts of Mike but confirmed that indeed we were scheduled at PM He raised the question that perhaps he got stuck in trafficAs I shared with the gentleman, I would think that he would call if he was more than minutes late for an appointment? The gentleman did offer to have us be rescheduled, which I declined as it's hard to move past this kind of first impression and due to the fact that the other local company we called had come a week ago and completed their estimate We were very happy with our experience with that company and will be moving forward to have them do the work
I made an appointment to have Ganser install a gutter and downspout extensionThey never showed upWhen I called the office they were not even aware that no one had showed upThey would not confirm a new appointment, and would not make sure we were fit into the next available dayI asked if we could pick up the gutter to just install it ourselves and they said noThey recommended I go to Menards instead of waiting for them to fit us inWe had signed a contract with them to do the work, and they did not follow through with the contract
To whom it may concern,Ganser received a call from Ms [redacted] on 12/7/to address the matter of the condensation and frosting on the interior of her windows and we had a time for our service technician to come over to explain to the owner why condensation takes placeThe intent was to help educate the customer on the matter but also show her how to help regulate interior humidity and explain the science behind how the window is at faultThe owner had to reschedule that time and was going to rescheduleI have attached the service request from December of We hadn't heard from her until this most recent complaint to the Revdex.com if an owner googles condensation or checks her window owner manual (If she does not have one I will provide it) on windows...this is common public knowledgeI will set up a time for myself and [redacted] our sales manager to come over to owner's home to reviewSincerely, [redacted]
[redacted] our Sales Manager and myself met with [redacted] this morningThere is no problem with the windows nor the workmanship or installationWhat the owner is experiencing is non window related and all to do with interior humidityThe purpose of the meeting was to show the owner how to control her interior humidity problem and we brought supporting documents with instructions which we left with the owner to helpThe intent of the meeting on the owner's part to expect her money back as she stated she was promised by the representative of our company that condensation would be eliminated with install of her new windowsWe do not train our sales staff to make such promises and there was nothing in our contract with the owner that warrantied against this nor guaranteed itI cannot give the owner money back on conversations I have no way to prove or are documented in our agreementI did reassure the owner that the condensation will not void any workmanship and product performance and Ganser will stand behind theseIf anyone has questions regarding the matter, please "Google" window condensationSincerely, [redacted]
Dear Revdex.com,The issue described above has been determined by myself to be non roof relatedWhen our estimator Kelly Hickman came out to meet with the ***s during the winter of March 2014, it appeared that the result of the leaking was caused by ice damming Ganser was contracted to replace the roofing over rooms with cathedral ceilings with a seamless heat welded flat roof systemDuring the tear-off of the roof, it was found that the roof had rotted decking as well as wall damage behind the siding as a result of a lack of a roofing cricket (Diverter) and poor design/installation of the prior roofWe also reinsulated walls associated next to the windows roof side, and replaced windows with smaller units...as the old windows were built "On top" of the roof flush which could potentially allow for water infiltrationIn conclusion, we corrected was visible problems during the project and made the proper recommendations based on what we could be see and assess.Upon completion of the roof, we had not heard of any water coming into the home until the following winter of 2015.It was at that time, that I myself came over upon request of the ***s to assess the situationUpon an attic inspection adjacent to the cathedral ceilings, I found that the builder had not insulated the transition of the sill plate in the attic properlyI also observed that the roof appeared to be "leaking" at that transitionOver the rooms with the cathedral ceilings, there also appeared to be other "leaks" or condensation staining and dropsUpon further inspection of the Cathedral ceiling and consulting with owner on how it was built as we had no set of plans, it appeared that the ceiling was designed and engineered with little or any insulation nor proper ventilationI explained to the owners that the builder or architect had not built a proper space for the correct amount of insulation and ventilation to avoid dew points and condensation from occurringWe concluded as that the roof does not leak spring, summer, fall but only the winter, that the roof was not the issueIt was at that point, I procured a quote for spray foaming the knee walls/sill plates in the attic to resolve the problem on the transitionI also provided a quote to remove the soffit and spray foam the ends of the gables on the cathedral ceiling rooms in questionWhat we were trying to do with a step by step approach with insulation, was trying to cut off air flow and create an thermal envelope system to help prevent the condensation from taking placeThe last resort if this did not work, was to spray foam the ceiling of the rooms and insulate from below....that was going to be the final step.Shortly I provided the quotes on March 21st, 2015, [redacted] informed me that they were going to get a divorce and go a different route to solve the issueShe also instructed me to have our technician come over and remove the snow guards that were coming loose that we installedWe were going to go over and reinstall them but she was afraid that if they attempted to sell the house to have them removed rather than leave it as they were.I did not hear back from them until a real estate agent representing potential home buyers from Stark Realtors called requesting information regarding the roofI explained to her what I described above (She too had been in construction in a past job and understood the situation)She requested I send her a summary letter which I obligedAfter I sent it, I received a call from JD ***He requested that Ganser be held responsible or at least some share or all share of the burden of the repairs necessary for correcting the issueI reiterated that as this was not roof related and a result of poor design by the home's architect and poor implementation by the original home builderI reminded him that this is why I produced quotes for them and met with them early to help them solve the issue but they declinedI found out after the fact that they had contracted with another insulation company to address the problems I discovered with the attic knee walls/sillsI agreed to have a meeting with them at our office to discuss the matter further on January 12th, We all agreed as the due to the structural limitations and heights provided by the roof dimensions would not allow any roofing modifications would not solve the issueI did agree to produce a quote to UP spray foam, fur out the ceilings, and drywallI gave them a ball park number to prepare for the potential costsThey stated they could have someone who could do it for lessBut I still agreed that I would meet [redacted] the following Friday to measure for the quoteUpon meeting at the home at 4:00pm, JD showed in ***'s steadThat same morning, a picture was texted to me that the ribs of the TPO roof we installed were coming loose due to snow/ice ripping them looseI brought a copy of the service agreement to JD to give him Ganser's assurance to potential buyers that we will take care of it when the weather was acceptable to make a proper repair and we would stand behind our workI measured the ceilings in the rooms and left telling JD I would speak to our production manager when the repairs would take placeThe following Monday I received a text from the ***s stating that they were disappointed that they had no heard anything from usI responded by saying that we will not be out on a -degree day to make the repairs but when it is safe for our men and when the repairs could be done correctlyAs the roof was no leaking, I assured them that we did not want to damage the roof by making repairs in the cold and worst case scenario, it would have to wait for spring.The next day, I sent JD an e-mail stating that it would be better for him and [redacted] at this point to hire an engineering company to come over and assess the situationThis was an attempt on my part to have them have an independent engineering firm come to the same or a non-bias solution for their projectI also felt that under the personal circumstances that they were going thru, this would a better route for them to provide some clarity and closureIf you need anything further, please feel free to contact me at [email protected] or 608-212-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Mr [redacted] stopped by my home this morningI am really disappointedHe "educated" me about the windows and gave me information.He did say that the information given to me was incorrectEven though the salesman worked for [redacted] , I was told by Mr [redacted] , that he did not represent the companyNot sure how that could beHe even admitted the salesman lied! I would not have gotten the windows if I had been told the truth.I am not happy with this company and would never recommend a company to anyone where the employees can lie to their customers and get away with it.I am not being given any compensation for the windows and the lies that were told to me.***
I entered into a contract with Ganser to install new gutters and the fascia behind the gutters in April of and paid 1/of the contracted cost I understand companies can get busy but by June of I was concerned as I could neither reach Tyler (the sales rep I signed the contract with and who I gave the deposit check to) nor could I get responses from their office (the most response that I got was that someone would call me at some time in the next two weeks (which never occurred.) The property where the gutters were being installed is my rental property (single family home) and I mentioned that I needed to give the tenants advance notice about the work being completed When the workers showed up one morning after I left for work, I did get a call from them as they were at the site (nice advanced warning.) After calling the tenants and explaining, I decided to meet the workers at the home to make sure we were all on the same page I walked through the project referencing the contract description and specifically pointed to a section where fascia was to be installed (which I verified with Tyler during the quote process) and I thought all was fine I returned to work When I returned, not only was the area I specifically asked about had no fascia installed, but the workers bent out the new drip edge to slide the fascia behind and they did not knock it back down I tried calling the Ganser office and Tyler and again, only could leave messages A week later, Tyler called me to collect the balance of the contracted amount I met him at the site and showed him the missing fascia location and the bent drip edge He took many pictures and said that someone would be back to correct this He still wanted me to write a check I stated that I would write a check for 1/of the balance, but I would not pay the full amount until the work was completed They did not waste any time cashing the check, but the work has not been completed and it is now August of I tried calling Tyler (could only leave a message) and I tried calling their main number (get a call center) and tried communicating with the online chat through their website That rep stated he would get me connected to someone in that office and guess what - I got an answering machine and left a message I would never ever recommend this business to anyone looking for roofing or gutter work They are extremely difficult to get through to and use a call center to buffer contact with the clients
I stopped by Ganser weeks ago to inquire about their decking systemsWe need to replace our decking and so I requested an appt for them to come out and quote the jobMatt came out and was very nice and brought samples and took measurementsThe appt was a bit long but I figured that the company was very thorough and I appreciated the care Matt took in measuring and explaining the processHe said he would be getting back to me in weeks and apologized it was a bit long but its their 'busy season'I totally understood and appreciated the heads upI told him that I would like to discuss the quote when he had it but I wouldn't want the work done until September or October because we don't want construction during the summer monthsAfter weeks I called and just wanted to make sure that they had my right number and emailThe receptionist said she would send a note to MattI didn't hear back, so I called againAgain I was told that she would send a note backI did this more times in over weeksFinally I was told that I would get a call back in hoursThat did not happenI called again this morning and talked with Nina and she apologized that no one had gotten back to me but it is their 'busy season'She admitted she had records of my calls, not sure where the other ones wentShe was told to call me back to let me know a new person was assigned to my project but she forgot to do thatI explained that I don't want to waste time again by having another person come out and I wanted to get the quote so I could plan for the projectI offered to stop by Ganser on my way out of town and she said she would call me backUpon Nina calling back she said, quite proudly, that Mark G [redacted] said he personally would come out to speak with meHowever, I perviously told her I was out of town for the next weeks and wanted to see the quote and make a decision before thenShe said that it was important that I make a 'good fit' with a company and I was encouraged to call another companyPerhaps we were not a good fit with each other! I thanked her, rather sarcastically, for her permission to call another company and hung upWhat a waste of my time! I like using companies that are family owned and small businesses but Ganser gives them a bad name! Clearly during their busy season they can pick and choose their projects but I wanted them to come out during their slow seasonI am guessing that never got communicated!
To Whom it may Concern, A service date was set for August 10th for our service team to inspect and repair any issues the Homeowner may of hadOur service Team arrived at 9am on the 10th talked with the Homeowner and proceeded to do a water test to simulate a heavy rainAt that time after doing the water test they were unable to generate a leakOur service team made note of this to the Homeowner and told them that Ganser was unable to generate a leak so there was no need to proceed any furtherThe homeowner was not accepting that for a answer After our service team documented their findings we set up another appointment with [redacted] to come out and inspect home and listen to his concernsWe set up that appointment for August 20th at 11:30amThe foreman of the project and myself arrived and listened to [redacted] 's concerns and proceeded to do another water testWe were unable to generate a leak at that time eitherWe inspected the Panels on the house and there are no indication of the Fiber Cement wall panels wicking or absorbing any moistureBeing this is a flat roof we inspected the roofing and found 2-suspect spots and informed [redacted] We also inspected the interior of the home and found no signs of water damage for the prior water testsAs for the wallpaper coming off, all of the seams are peeling from the floor up and from the ceiling down about 18"We inspected and found no evidence of water damage A little information about the construction of the home It is a concrete block homeGanser was contracted to install Fiber Cement Wall Panels around the exterior of the homePrior to our installation of the fiber cement panels the homeowner acting as the general contractor had furred the concrete walls out with 2"x4" furring strips to allow for a spray foam insulation to be spayed directly to the concrete between each furring strip to provide for more insulation to the wallsGanser was contracted also to install OSB sheeting to the furring strips and also to wrap the entire home in Dow house wrap and then install the Fiber Cement Panels to homeowners specifications .With the way the home is constructed, concrete block walls with spray foam insulation which is a vapor barrier and sheeted with OSB and covered with a Dow house wrap (vapor Barrier) Ganser would find it very unlikely for water to be wicking approximately 12' up a wall The Ganser Company believes due to how the home is constructed and there has been multiple water test done with no evidence of leaking The home is sweating from the inside and recommends a dehumidifier to eliminate moisture from the interior of the home Ganser Company Tell us why here
Without any reservation I can recommend Ganser Company for any building remodeling project and/or structural changes or repairsIn my opinion, their expertise is unparalleled; and advice is honestly givenYou can rely 100% on any proposal written by Ganser to be completeMy present project was completed in January, that repaired significant storm damageI also had a complete roof, chimney, insulation,and gutter/soffit project done on another building in Ganser personnel were careful to protect shrubbery and landscaping on both jobsitesAll work was finished in a professional manner; without any need for reworkShould a future need arise, my first call will be to Ganser Company
John came to my house to give me a quote for an exterior door replacement This replacement is complicated due to some water damage John was very professional and had many good suggestions about how to replace this doorand make improvements so the water damage does not occur in the future I was very happy with his ideas I am looking forward to my new door installation
Had a vellux sun tunnel recently installedInstallers were excellent, very clean and thoroughMike, the sales person was knowledgeable and provided insight into which model would be the best for the projectOverall no major issues
The statement that was provided to the Revdex.com is accurateUpon completion of the job, [redacted] would receive an $1,credit and indicated it would be alright to install the windows in the winterThe portion [redacted] is not okay with is that we cannot guarantee his approval on financing for his project if he has to reapply for itWhat he is asking us to do is not feasibleWe go through a 3rd party lenderWe have no control over who they approve and who they do notWe have tried to contact [redacted] about thisWe still would like to offer him the credit indicated above and a solution to his financingHe has not returned our calls
We put in brand new windows from Ganser in Febof this year paying $14,Had some scratches on the glass which they handled and made better immediatelySo far so goodNoticed an obvious blemish on the window frame in June and someone one came out on July 5th to look at the issue and took picturesAlso the areas where there are screws used to install the windows are covered with a cheap sticky circle stained to match the windowAfter not hearing anything back from them weeks and weeks later, I calledActually talked to someone who said they sent the picture to the manufacturer and were waiting and also would send us some of the circle stickers right awayFast forward another couple of weeks and I asked to speak to Tim's (I believe his name was) boss as we weren't getting any whereStacy talked to me and said she would make sure it was handled now that she was aware and not to worryI have called repeatedly leaving messages begging to know why they won't call me backLeft a
From the ratings, we decided to get an estimate from this company for our roofMy husband set up the first appointment, but they called and left us a message to let us know that they would have to cancel because the person who does estimates was out of town or somethingOk, no problemWe called to make another appointmentThe guy came out but didn't have his ladder so he couldn't give us an estimateHe said he would come back the next day but he never showed upWhat a waste of our time!!
The people who came to our home to actually do the work were fabulousThey listened to our concerns and wanted to make the job turn out properly Our sales person was relatively new to your company and my sense was that he is still inexperiencedIt was not made perfectly clear to me that there WASN'T a window to fit our existing openingAll Matt said to us was, "We'll make it work." I am pleased with how Ray easily framed in the window on the inside; much LESS WORK than what was on the original contractIt is my hope that we will be saving a little bit of money because of that Overall, this relatively small project was rather stressfulHowever, I am glad that the work was able to be scheduled during the month of November instead of during December, which was the original plan
We sustained hail damage on our roof and called Ganser Company and one other local business to do an estimate for our roof We had already received insurance approval and had a generous check in hand ready to start the work From the get go we had planned on going with Ganser, but called the other company for the sake of having at least one comparison estimate We were able to get an appointment approximately days after we called, which was fine The individual who scheduled the appointment said that both my husband and I had to be home for the appointmentThis is somewhat challenging as I work days and my husband works nights and we have a young child with a significant special needs who has a lot of therapies Nonetheless, we rearranged our work schedules so that we could both be home at PM to meet with MikeIt was also requested that we have our attic be accessible as the estimator would want to go into the attic to further inspect the roofWe have a very large storage closet which is where access to the attic is, nonetheless I spent over an hour taking everything off the shelves and removing the shelves so that it would be assessable as requested At 6:there was still no sign of Mike so I called Ganser Company A young woman answered the phone giggling as it seemed she forgot what the name of the company was when answering the phone and you could hear a man in the background was coaching her on what to sayI assume she was in training The gentleman then took over the phone call and was not sure of the whereabouts of Mike but confirmed that indeed we were scheduled at PM He raised the question that perhaps he got stuck in trafficAs I shared with the gentleman, I would think that he would call if he was more than minutes late for an appointment? The gentleman did offer to have us be rescheduled, which I declined as it's hard to move past this kind of first impression and due to the fact that the other local company we called had come a week ago and completed their estimate We were very happy with our experience with that company and will be moving forward to have them do the work
I made an appointment to have Ganser install a gutter and downspout extensionThey never showed upWhen I called the office they were not even aware that no one had showed upThey would not confirm a new appointment, and would not make sure we were fit into the next available dayI asked if we could pick up the gutter to just install it ourselves and they said noThey recommended I go to Menards instead of waiting for them to fit us inWe had signed a contract with them to do the work, and they did not follow through with the contract
To whom it may concern,Ganser received a call from Ms [redacted] on 12/7/to address the matter of the condensation and frosting on the interior of her windows and we had a time for our service technician to come over to explain to the owner why condensation takes placeThe intent was to help educate the customer on the matter but also show her how to help regulate interior humidity and explain the science behind how the window is at faultThe owner had to reschedule that time and was going to rescheduleI have attached the service request from December of We hadn't heard from her until this most recent complaint to the Revdex.com if an owner googles condensation or checks her window owner manual (If she does not have one I will provide it) on windows...this is common public knowledgeI will set up a time for myself and [redacted] our sales manager to come over to owner's home to reviewSincerely, [redacted]
[redacted] our Sales Manager and myself met with [redacted] this morningThere is no problem with the windows nor the workmanship or installationWhat the owner is experiencing is non window related and all to do with interior humidityThe purpose of the meeting was to show the owner how to control her interior humidity problem and we brought supporting documents with instructions which we left with the owner to helpThe intent of the meeting on the owner's part to expect her money back as she stated she was promised by the representative of our company that condensation would be eliminated with install of her new windowsWe do not train our sales staff to make such promises and there was nothing in our contract with the owner that warrantied against this nor guaranteed itI cannot give the owner money back on conversations I have no way to prove or are documented in our agreementI did reassure the owner that the condensation will not void any workmanship and product performance and Ganser will stand behind theseIf anyone has questions regarding the matter, please "Google" window condensationSincerely, [redacted]
Dear Revdex.com,The issue described above has been determined by myself to be non roof relatedWhen our estimator Kelly Hickman came out to meet with the ***s during the winter of March 2014, it appeared that the result of the leaking was caused by ice damming Ganser was contracted to replace the roofing over rooms with cathedral ceilings with a seamless heat welded flat roof systemDuring the tear-off of the roof, it was found that the roof had rotted decking as well as wall damage behind the siding as a result of a lack of a roofing cricket (Diverter) and poor design/installation of the prior roofWe also reinsulated walls associated next to the windows roof side, and replaced windows with smaller units...as the old windows were built "On top" of the roof flush which could potentially allow for water infiltrationIn conclusion, we corrected was visible problems during the project and made the proper recommendations based on what we could be see and assess.Upon completion of the roof, we had not heard of any water coming into the home until the following winter of 2015.It was at that time, that I myself came over upon request of the ***s to assess the situationUpon an attic inspection adjacent to the cathedral ceilings, I found that the builder had not insulated the transition of the sill plate in the attic properlyI also observed that the roof appeared to be "leaking" at that transitionOver the rooms with the cathedral ceilings, there also appeared to be other "leaks" or condensation staining and dropsUpon further inspection of the Cathedral ceiling and consulting with owner on how it was built as we had no set of plans, it appeared that the ceiling was designed and engineered with little or any insulation nor proper ventilationI explained to the owners that the builder or architect had not built a proper space for the correct amount of insulation and ventilation to avoid dew points and condensation from occurringWe concluded as that the roof does not leak spring, summer, fall but only the winter, that the roof was not the issueIt was at that point, I procured a quote for spray foaming the knee walls/sill plates in the attic to resolve the problem on the transitionI also provided a quote to remove the soffit and spray foam the ends of the gables on the cathedral ceiling rooms in questionWhat we were trying to do with a step by step approach with insulation, was trying to cut off air flow and create an thermal envelope system to help prevent the condensation from taking placeThe last resort if this did not work, was to spray foam the ceiling of the rooms and insulate from below....that was going to be the final step.Shortly I provided the quotes on March 21st, 2015, [redacted] informed me that they were going to get a divorce and go a different route to solve the issueShe also instructed me to have our technician come over and remove the snow guards that were coming loose that we installedWe were going to go over and reinstall them but she was afraid that if they attempted to sell the house to have them removed rather than leave it as they were.I did not hear back from them until a real estate agent representing potential home buyers from Stark Realtors called requesting information regarding the roofI explained to her what I described above (She too had been in construction in a past job and understood the situation)She requested I send her a summary letter which I obligedAfter I sent it, I received a call from JD ***He requested that Ganser be held responsible or at least some share or all share of the burden of the repairs necessary for correcting the issueI reiterated that as this was not roof related and a result of poor design by the home's architect and poor implementation by the original home builderI reminded him that this is why I produced quotes for them and met with them early to help them solve the issue but they declinedI found out after the fact that they had contracted with another insulation company to address the problems I discovered with the attic knee walls/sillsI agreed to have a meeting with them at our office to discuss the matter further on January 12th, We all agreed as the due to the structural limitations and heights provided by the roof dimensions would not allow any roofing modifications would not solve the issueI did agree to produce a quote to UP spray foam, fur out the ceilings, and drywallI gave them a ball park number to prepare for the potential costsThey stated they could have someone who could do it for lessBut I still agreed that I would meet [redacted] the following Friday to measure for the quoteUpon meeting at the home at 4:00pm, JD showed in ***'s steadThat same morning, a picture was texted to me that the ribs of the TPO roof we installed were coming loose due to snow/ice ripping them looseI brought a copy of the service agreement to JD to give him Ganser's assurance to potential buyers that we will take care of it when the weather was acceptable to make a proper repair and we would stand behind our workI measured the ceilings in the rooms and left telling JD I would speak to our production manager when the repairs would take placeThe following Monday I received a text from the ***s stating that they were disappointed that they had no heard anything from usI responded by saying that we will not be out on a -degree day to make the repairs but when it is safe for our men and when the repairs could be done correctlyAs the roof was no leaking, I assured them that we did not want to damage the roof by making repairs in the cold and worst case scenario, it would have to wait for spring.The next day, I sent JD an e-mail stating that it would be better for him and [redacted] at this point to hire an engineering company to come over and assess the situationThis was an attempt on my part to have them have an independent engineering firm come to the same or a non-bias solution for their projectI also felt that under the personal circumstances that they were going thru, this would a better route for them to provide some clarity and closureIf you need anything further, please feel free to contact me at [email protected] or 608-212-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Mr [redacted] stopped by my home this morningI am really disappointedHe "educated" me about the windows and gave me information.He did say that the information given to me was incorrectEven though the salesman worked for [redacted] , I was told by Mr [redacted] , that he did not represent the companyNot sure how that could beHe even admitted the salesman lied! I would not have gotten the windows if I had been told the truth.I am not happy with this company and would never recommend a company to anyone where the employees can lie to their customers and get away with it.I am not being given any compensation for the windows and the lies that were told to me.***
I entered into a contract with Ganser to install new gutters and the fascia behind the gutters in April of and paid 1/of the contracted cost I understand companies can get busy but by June of I was concerned as I could neither reach Tyler (the sales rep I signed the contract with and who I gave the deposit check to) nor could I get responses from their office (the most response that I got was that someone would call me at some time in the next two weeks (which never occurred.) The property where the gutters were being installed is my rental property (single family home) and I mentioned that I needed to give the tenants advance notice about the work being completed When the workers showed up one morning after I left for work, I did get a call from them as they were at the site (nice advanced warning.) After calling the tenants and explaining, I decided to meet the workers at the home to make sure we were all on the same page I walked through the project referencing the contract description and specifically pointed to a section where fascia was to be installed (which I verified with Tyler during the quote process) and I thought all was fine I returned to work When I returned, not only was the area I specifically asked about had no fascia installed, but the workers bent out the new drip edge to slide the fascia behind and they did not knock it back down I tried calling the Ganser office and Tyler and again, only could leave messages A week later, Tyler called me to collect the balance of the contracted amount I met him at the site and showed him the missing fascia location and the bent drip edge He took many pictures and said that someone would be back to correct this He still wanted me to write a check I stated that I would write a check for 1/of the balance, but I would not pay the full amount until the work was completed They did not waste any time cashing the check, but the work has not been completed and it is now August of I tried calling Tyler (could only leave a message) and I tried calling their main number (get a call center) and tried communicating with the online chat through their website That rep stated he would get me connected to someone in that office and guess what - I got an answering machine and left a message I would never ever recommend this business to anyone looking for roofing or gutter work They are extremely difficult to get through to and use a call center to buffer contact with the clients
I stopped by Ganser weeks ago to inquire about their decking systemsWe need to replace our decking and so I requested an appt for them to come out and quote the jobMatt came out and was very nice and brought samples and took measurementsThe appt was a bit long but I figured that the company was very thorough and I appreciated the care Matt took in measuring and explaining the processHe said he would be getting back to me in weeks and apologized it was a bit long but its their 'busy season'I totally understood and appreciated the heads upI told him that I would like to discuss the quote when he had it but I wouldn't want the work done until September or October because we don't want construction during the summer monthsAfter weeks I called and just wanted to make sure that they had my right number and emailThe receptionist said she would send a note to MattI didn't hear back, so I called againAgain I was told that she would send a note backI did this more times in over weeksFinally I was told that I would get a call back in hoursThat did not happenI called again this morning and talked with Nina and she apologized that no one had gotten back to me but it is their 'busy season'She admitted she had records of my calls, not sure where the other ones wentShe was told to call me back to let me know a new person was assigned to my project but she forgot to do thatI explained that I don't want to waste time again by having another person come out and I wanted to get the quote so I could plan for the projectI offered to stop by Ganser on my way out of town and she said she would call me backUpon Nina calling back she said, quite proudly, that Mark G [redacted] said he personally would come out to speak with meHowever, I perviously told her I was out of town for the next weeks and wanted to see the quote and make a decision before thenShe said that it was important that I make a 'good fit' with a company and I was encouraged to call another companyPerhaps we were not a good fit with each other! I thanked her, rather sarcastically, for her permission to call another company and hung upWhat a waste of my time! I like using companies that are family owned and small businesses but Ganser gives them a bad name! Clearly during their busy season they can pick and choose their projects but I wanted them to come out during their slow seasonI am guessing that never got communicated!
To Whom it may Concern, A service date was set for August 10th for our service team to inspect and repair any issues the Homeowner may of hadOur service Team arrived at 9am on the 10th talked with the Homeowner and proceeded to do a water test to simulate a heavy rainAt that time after doing the water test they were unable to generate a leakOur service team made note of this to the Homeowner and told them that Ganser was unable to generate a leak so there was no need to proceed any furtherThe homeowner was not accepting that for a answer After our service team documented their findings we set up another appointment with [redacted] to come out and inspect home and listen to his concernsWe set up that appointment for August 20th at 11:30amThe foreman of the project and myself arrived and listened to [redacted] 's concerns and proceeded to do another water testWe were unable to generate a leak at that time eitherWe inspected the Panels on the house and there are no indication of the Fiber Cement wall panels wicking or absorbing any moistureBeing this is a flat roof we inspected the roofing and found 2-suspect spots and informed [redacted] We also inspected the interior of the home and found no signs of water damage for the prior water testsAs for the wallpaper coming off, all of the seams are peeling from the floor up and from the ceiling down about 18"We inspected and found no evidence of water damage A little information about the construction of the home It is a concrete block homeGanser was contracted to install Fiber Cement Wall Panels around the exterior of the homePrior to our installation of the fiber cement panels the homeowner acting as the general contractor had furred the concrete walls out with 2"x4" furring strips to allow for a spray foam insulation to be spayed directly to the concrete between each furring strip to provide for more insulation to the wallsGanser was contracted also to install OSB sheeting to the furring strips and also to wrap the entire home in Dow house wrap and then install the Fiber Cement Panels to homeowners specifications .With the way the home is constructed, concrete block walls with spray foam insulation which is a vapor barrier and sheeted with OSB and covered with a Dow house wrap (vapor Barrier) Ganser would find it very unlikely for water to be wicking approximately 12' up a wall The Ganser Company believes due to how the home is constructed and there has been multiple water test done with no evidence of leaking The home is sweating from the inside and recommends a dehumidifier to eliminate moisture from the interior of the home Ganser Company Tell us why here
Without any reservation I can recommend Ganser Company for any building remodeling project and/or structural changes or repairsIn my opinion, their expertise is unparalleled; and advice is honestly givenYou can rely 100% on any proposal written by Ganser to be completeMy present project was completed in January, that repaired significant storm damageI also had a complete roof, chimney, insulation,and gutter/soffit project done on another building in Ganser personnel were careful to protect shrubbery and landscaping on both jobsitesAll work was finished in a professional manner; without any need for reworkShould a future need arise, my first call will be to Ganser Company
John came to my house to give me a quote for an exterior door replacement This replacement is complicated due to some water damage John was very professional and had many good suggestions about how to replace this doorand make improvements so the water damage does not occur in the future I was very happy with his ideas I am looking forward to my new door installation
Had a vellux sun tunnel recently installedInstallers were excellent, very clean and thoroughMike, the sales person was knowledgeable and provided insight into which model would be the best for the projectOverall no major issues
The statement that was provided to the Revdex.com is accurateUpon completion of the job, [redacted] would receive an $1,credit and indicated it would be alright to install the windows in the winterThe portion [redacted] is not okay with is that we cannot guarantee his approval on financing for his project if he has to reapply for itWhat he is asking us to do is not feasibleWe go through a 3rd party lenderWe have no control over who they approve and who they do notWe have tried to contact [redacted] about thisWe still would like to offer him the credit indicated above and a solution to his financingHe has not returned our calls
Ganser did house roofEfficient and clean
The Ganser Company has been only professional and helpful every step of the wayI highly recommend their services!
Nate was very helpful and straightforward with the information needed for our quoteLow pressure sales with good quality
We put in brand new windows from Ganser in Febof this year paying $14,Had some scratches on the glass which they handled and made better immediatelySo far so goodNoticed an obvious blemish on the window frame in June and someone one came out on July 5th to look at the issue and took picturesAlso the areas where there are screws used to install the windows are covered with a cheap sticky circle stained to match the windowAfter not hearing anything back from them weeks and weeks later, I calledActually talked to someone who said they sent the picture to the manufacturer and were waiting and also would send us some of the circle stickers right awayFast forward another couple of weeks and I asked to speak to Tim's (I believe his name was) boss as we weren't getting any whereStacy talked to me and said she would make sure it was handled now that she was aware and not to worryI have called repeatedly leaving messages begging to know why they won't call me backLeft a