Gansevoort Park Rooftop

Review: On July **, 2013 my tip amount was forged on the receipt in the amount of $50. To preface the forgery, at the beginning of the night I was informed by my host that there was a deal, buy one bottle get a second one free; only catch is that you have to give a $50 gratuity. At the end of the night I got the receipt and paid with my credit card. The actual bill included the $50 gratuity so I gave an additional $18.94 on the tip line giving my host $68.94 or 18% of my total bill. Moments later, I was approached by the manager asking me why I only gave an $18.94 tip. He told me the $50 gratuity was for the first bottle and that I should tip likewise for the second bottle. There was no required gratuity amount and considering that I gave 18% of the bill I did not give an additional tip. At this point in time the manager began to harass me and humiliate me, publicly declaring, and I paraphrase, that I was too poor for this club, that I should stick to dive bars with the other low lives in the city. Two days later I checked my credit card statement and saw that my tip total was forged by $50. They changed the tip amount from 18.94 to 68.94. I called Gansevoort and told the Office Manager, a [redacted] of the situation. She informed me that she spoke to the manager and that he said I only gave tip for the first bottle. Based on [redacted]' statement it is clear that management at the Gansevoort Park Rooftop, allow and promote such illicit activity and absolve and even enable their employees to commit such frauds. I have called nearly a dozen times to speak to the manager, but [redacted] never puts me through. She always insists that he wall call back later. In summation, I have been abused and harassed by the staff and management at the Gansevoort Park Rooftop. Never did they deny or apologize for the event. They know my receipt was forged yet they defend the action. It has been 2 weeks since the incident and management still hasn't returned my calls.Desired Settlement: It bewilders me that a business of such stature would be willing to harass a customer and defend such actions over $50. I have reached out to them and have tried to remedy the situation on countless attempts but to no avail. I have been abused repeatedly for the past 2 weeks and should be reimbursed for the time accordingly. Not only do I request a refund for the $50 that was forged but I demand a refund for the entirety of the bill.

Business

Response:

[redacted] booked a table with

the marketing team the hotel uses to promote weekend parties. He made a

deal which was to buy one bottle and get one bottle free. The only

stipulation would be he was required to tip $50 on the bottle he was getting

for free. This works out to be about a 15% gratuity.

[redacted] arrived at the hotel

with 10 friends and proceeded to consume all he had been obliged to purchase

and what was given for free. When it was time to sign his check he left

an $18 tip. He was approached by management to be reminded of what his

side of the bargain he had maid with the promoters were. [redacted] told

the manager he could not come up with the rest of the money. The manager

asked if one of his friends could help him out; [redacted] said they could

not. There was never any exchange of insults or demeaning words.

The name of the manager was [redacted].

There was a miscommunication

between the server and the manager. The server thought since the manager

spoke to [redacted] she was ok to leave the additionally gratuity.

[redacted] was not the closing manager therefore he did not check her closing

paperwork at the end of the night. Making him unaware of the additional

gratuity she had put on his check. The closing manager, [redacted]

was not informed of the discussion with [redacted] so he too didn’t notice the

mistake.

Since the incident, [redacted]

has spoken the promoter he dealt with. He admits that he fell short on

his agreement; all of their communication was verbal therefore there isn’t any

documentation to prove what [redacted] agreed to.

Gansevoort Park Rooftop General

Manager, [redacted] has reached out to [redacted] via phone and email and has not

heard back as of now. We fully intend to reimburse the amount that was

wrongly charged. This was an error and not common practice on the

rooftop.

The accusations of harassment

and humiliation are false; we have a clean record and have never promoted or

voluntarily participated in such activity.

We fully intend to resolve this

matter with the guest directly as we appreciate his patronage. He has

been to our establishment on several occasions and we do not wish to lose him

as a customer.

Please confirm you have received

this response.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and the matter has been resolved.

Sincerely,