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Ganz

1 Pearce Rd, Woodbridge, Ontario, Canada, L4L 3T2

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I cannot contact this company's customer service, or they are ignoring me. In their game, "webkinz world," I am trying to buy online points for someone for use inside the game. I cannot buy these points because of an error that states "selected game not found" after I enter in my purchase information which doesn't make any sense and does not explain the problem. Clearing my cache and switching browsers does not solve the issue. The online shop - the one inside the online game - promises a one-time offer of 5$ for 15,000 "estore points." I could buy points from their "estore" instead of inside the game, but the reduced offer isn't available there.

I have tried to contact their customer service, but I am not getting a response from anyone, not even an automatic reply. It's not fair if I can't get an offer other people have been able to use to get points for their kids or friends at a reduced price.

Desired Outcome

I'm looking for a real person to contact me and help me with this issue, or possibly send me a promo code or something of the sort for the store outside of the online game (ganz estore) so I can get the same amount of points there for the same price, then the offer inside the game can be removed.

Ganz Response • Oct 01, 2018

Hello, Please let us know the best number to contact you at. We would also need your webkinz account information to make sure your account is eligible for the one time offer. We can walk you thru' the purchasing process. Please email us with the above information, and we will look into it asap. Thanks!

Customer Response • Oct 01, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
I will contact them by email, and see if the issue is resolved.

Customer Response • Oct 02, 2018

(The consumer indicated he/she ACCEPTED the response from the business.)
Confirming that it worked, thank you.

Ganz Response • Oct 02, 2018

Spoke to the customer over the phone, and guided her step-by-step with an alternate process which worked.

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Address: 1 Pearce Rd, Woodbridge, Ontario, Canada, L4L 3T2

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