GAP Technologies

Mr [redacted] claims that he was never told about the Warranty Repair Process After every completed repair, the customer receives an e-mail or text message with a receipt (copy attached)At the bottom of every receipt our refund policy/warranty policy is stated as follows: "Return Policy: All purchases are nonrefundable.To learn about the process to file a warrranty claim, please visit our websiteIf one of our iTechs is not avaiable, please contact iCracked.com to schedule a warranty repair with another local iTechhttps:// [redacted] .com/ [redacted] /Mr [redacted] contacted about the problem he was having with the device and I informed him that it was probably a warranty repair and would not incur any charges, which is the second time he was told about the Warranty In his first message to contact me which was on March at 2:PM, well over a month after the repair, he mentions that "it was coming apart" and not "fell apart completely in less than a month" as he stated in the Customer's Statement of the Problem.At no point, did Mr [redacted] make it clear that it was not usable as he claimsI asked him if the device was usable and he told me that it wasIn the Statement of the Problem, he also mentions that I relayed to him that I was on Spring BreakAs I mentioned in my response to the complaint, he was understanding that I was out of town and said that he would waitAfter that, he did not make any effor to contact meOnce I came back, I gave him a call and he hung up on meI then proceeded to message him and told him that I was having trouble hearing him and that the call got disconnectedMr [redacted] also mentioned in his first message that the replacement screen was chipped which means the phone was probably dropped after the repair was performedAnd as I also mentioned on my response to the complaint, I am unable to provide a refund for a service that has been fulfilled and a part that has been damaged.Very respecfully, [redacted] ***

Mr. [redacted] claims that he was never told about the Warranty Repair Process.  After every completed repair, the customer receives an e-mail or text message with a receipt (copy attached). At the bottom of every receipt our refund policy/warranty policy is stated as follows: "Return Policy: All purchases are nonrefundable.To learn about the process to file a warrranty claim, please visit our website. If one of our iTechs is not avaiable, please contact iCracked.com to schedule a warranty repair with another local iTech. https://[redacted].com/[redacted]/Mr. [redacted] contacted about the problem he was having with the device and I informed him that it was probably a warranty repair and would not incur any charges, which is the second time he was told about the Warranty.  In his first message to contact me which was on March 18 at 2:56 PM, well over a month after the repair, he mentions that "it was coming apart" and not "fell apart completely in less than a month" as he stated in the Customer's Statement of the Problem.At no point, did Mr. [redacted] make it clear that it was not usable as he claims. I asked him if the device was usable and he told me that it was. In the Statement of the Problem, he also mentions that I relayed to him that I was on Spring Break. As I mentioned in my response to the complaint, he was understanding that I was out of town and said that he would wait. After that, he did not make any effor to contact me. Once I came back, I gave him a call and he hung up on me. I then proceeded to message him and told him that I was having trouble hearing him and that the call got disconnected. Mr. [redacted] also mentioned in his first message that the replacement screen was chipped which means the phone was probably dropped after the repair was performed. And as I also mentioned on my response to the complaint, I am unable to provide a refund for a service that has been fulfilled and a part that has been damaged.Very respecfully,[redacted]

As both iCracked and I told the customer, the customer did not give us enough time to take care of the issue.  I did let the customer know that I was going to be out of town because of Spring Break and he was understanding and said that he would wait. He mentioned that the phone screen was...

beginning to come off and that the phone was still usable. When I came back from Spring Break, I made contact with him via a phone call and he told me had already gotten it taken care of and hung up on me. Then he proceeded to make a complaint with iCracked. Both iCracked and myself explained that he did not follow the Warranty Repair Process of which is on the iCracked website. I am unable to provide a refund for a service that has been fulfilled and a part that has been damaged.