Gap

Clearly, you did not read the complaint closelyNothing was returned and I indicated that the following package with the tracking #of :Package trackingTracking number: [redacted] via GroundWAS NEVER RECEIVED

I am rejecting this response because: This does nothing to address my complaintI clearly stated the item is sold out, and the one I received needed a tailor, was clearly a return.Obviously I really wanted the dress and could not exchange since sold outLeaving the only option of getting fixedGetting a refund still would have left me with no dress Regards, Kb Snow-cave

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] **

Dear ***,I am writing in response to your recent complaint filed with The Revdex.com, regarding your online order, # [redacted] At Gap, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolution.***, after reviewing your online account, we show that numerous missing package claims have been made since November, Members of our online leadership team have reviewed what happened with this particular order and we have decided we are not able to offer a refund or reshipmentThe UPS tracking information indicates the package was delivered on May 10, and signed for by [redacted] Your best option would be to partner with the front desk of your building and provide them with the tracking informationYou are also welcome to partner with your financial institution to file a disputeWe've documented your feedback and will share it with the appropriate leaders within our online divisionCustomer feedback is a large part of how we conduct our business and identify areas of improvementThank you again for sharing your concerns If we may be of further assistance, please contact us at [redacted] (###-###-####) Please reference your case number [redacted] when calling Sincerely, Jerome Gap IncCustomer Relations

Dear [redacted] , I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent gap.com orderWe regret to hear that you are so disappointed that your order was canceledIt is our hope that every customer has a pleasant experience shopping with us at gap.com and we appreciate the opportunity to clarify why this occurredUpon reviewing your canceled order, we can see that more than one promotion was applied to the orderWhile the online ordering system did not stop you from using both discounts, the legal terms of use for both of the coupons state that these promotions cannot be combined with any other offers or discountsIt is for this reason we are not able to complete your orderWe have attached a screenshot of the terms and conditions for this coupon that are available on staples.comAlthough some orders or items from an order are being shipped, Gap is not selectively canceling and/ or approving ordersRecently our company has implemented a program to use our stores as an extension to our warehousesWhen you select an item, the system searched both the warehouse as well as store inventory to find all available units of the merchandise for youWhen attempting to cancel orders that did not meet the promotional limitations, some could not be canceled before they shipped from the storesThis is the reason that some items may have shipped, while others were canceledWe hope this information helps to clarify why this occurredWhile we can understand your anticipation of receiving such a great deal on our quality items, the Terms of Use at gap.com outlines that we reserve the right to correct any errors and to change or update information or cancel orders if any information on the Sites is inaccurate at any time without prior notice (including after you have submitted your order)Further details regarding this guideline can be found at the following link under the Terms of UseIn this instance, we have made the decision to exercise our right to cancel the order since the promotions were obviously combined in errorWe realize that this may not be the solution you had hoped for, and we can understand your disappointmentWe appreciate your honest feedback and we hope that you can understand our decisionWe want you to know that your comments regarding our decision have been made available to leadershipPlease accept our sincerest apology for any trouble or inconvenience we have caused youAgain, we appreciate your feedback as it will assist us in becoming better at what we doThank you again for sharing your concernsIf we may be of further assistance, please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedbackWe are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern TimePlease reference your case number [redacted] when callingSincerely, Georgianna H*** [redacted]

I am writing in response to your recent complaint filed with The Revdex.com, regarding your online return At Banana Republic, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionPlease accept our apology for any frustration you may have experienced with this return Currently, our stores and online operate a separate divisions Although you can return online items in the store, we are not able to take store returns via online At Banana Republic, we understand that not every situation is the same and that there are times when an exception is needed Due to your unique circumstances, we offered to return your item here at our corporate offices as a one-time courtesy We can confirm that these courtesy returns can take 3-weeks to be received and processed We see from our records that our agent advised you of this on December We are sorry for any misunderstandingWe have reviewed your concerns and found that you did have the opportunity to speak with our Customer Relations team again on December 2, and they agreed to process your return without the package as a one-time courtesy You will see the credit of $back to your account within the next 7-business days depending on your financial institutions internal processes We hope you know that your return experience is very unusual as it is outside of our returns processes We hope that you will remain a valued Banana Republic Customer as it would mean a great deal to have the opportunity to rebuild your confidence in our brand Thank you again for sharing your concerns If we may be of further assistance, please contact us at 1-888-BRSTYLE (1-888-277-8953) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number [redacted] when calling

Thank you for contacting us regarding your recently canceled order We are sorry to hear about your disappointment It is our hope that every customer has a pleasant experience shopping with us at bananarepublic.com and we appreciate the opportunity to clarify why this occurred We truly apologize for any frustration you've encountered with the cancellation of your order, but we're glad you took the time to contact us Please know this is not the experience we intended Upon review of your order, we see that the promotion you used was the $off of $200+ or $off of $** Unfortunately, we found that purchase total for the order does not meet the minimum spending threshold for the promotion Although the online ordering system did not stop you from using the discount code, we are not able to complete your order since the total purchase did not meet the promotion requirementsI hope this information is helpful The Terms of Use for shopping with BananaRepublic.com states that we reserve the right to refuse any order placed with us These terms can be found by scrolling to the bottom of bananarepublic.com and selecting the terms of use link Below is a short summary from the "Site Transactions" section as it relates to order cancellations: "We reserve the right to refuse any order you place with usWe may, in our sole discretion, limit or cancel quantities purchased per person, per household or per orderThese restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping addressIn the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was madeWe reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors." While we can understand your anticipation of receiving such a great deal on your selected items, we made a decision to exercise our right to cancel the order We realize that this may not be the solution you had hoped for, and it is our hope that you will understand our decision Please know your comments on our decision have been made available to leadership Thank you again for sharing your concerns If we may be of further assistance, please contact us at 1-888-BRSTYLE (1-888-277-8953) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number [redacted] for a seamless experience when calling Sincerely, Georgianna Banana Republic Customer Relations cc: The Revdex.com

December 27, [redacted] [redacted] RE: Revdex.com Case 11879071Dear [redacted] ,I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent store experience At Gap, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionAt Gap, we take pride in operating with integrity and we are so disheartened to hear that you may have received inaccurate information about the Gap Credit Card application process For your privacy and protection, we are not unable to access your credit card account, nor can your account be discussed with anyone other than the account holder We have asked [redacted] , our customer liaison from [redacted] ***, to contact you directly to assist with your account concerns Please know that while we do encourage our associates to offer the card to your customer, we do not condone giving inaccurate information to our clientsWe are sorry that this was your experienceWe have shared this information with the appropriate leadership for the Dawsonville, GA Gap Outlet so they can address this with the storeThank you for bringing it to our attentionThank you again for sharing your concerns If we may be of further assistance, please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number [redacted] when calling Sincerely, [redacted] [redacted]

I am writing in response to your recent complaint filed with The Revdex.com, regarding your disappointment with the Gap Cash promotion At Gap, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionOur marketing and promotions teams try to create offers that add excitement to your shopping experience and make sure that our terms and conditions are clearly communicate the details of our offers so that you can have the best experience possible We are disappointed that this promotion caused you any confusion or frustration while you were shopping with us, and we are glad to have the opportunity to address your concerns At Gap, we do our best to keep our promotions and offers fresh and inviting We often have promotions at gap.com as well as in the store, and occasionally we may offer two promotions at the same time We do this to allow our customers to maximize on their savings There are a great many customers that did not shop during the Gap Cash promotion and did not earn the discount coupons In an effort to provide them with some savings, we do offer an in store or online promotion to encourage them to shop as well We are sorry that you were so disappointed by this In the case where two promotions are presented, yet cannot be combined, we train our sales associates to apply the promotion that provides the customer with the best value The terms and conditions in the Gap Cash coupon states that this offer cannot be combined with other offers or discounts Therefore, you can either receive the percentage off or use the Gap Cash We hope that this information helps to remove some of the frustration you may have experienced We take your concerns very seriously and the feedback that you've provided has been documented and in an effort to implement improvements that will benefit all of our customers If there is anything else that we can do to address your concerns, please let us know! Thank you again for sharing your concerns If we may be of further assistance, please contact us at 1-800-GAP-STYLE (1-800-427-7895) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number [redacted] when calling Sincerely,Georgianna H***Gap, IncCustomer Relationscc: The Revdex.com

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me Regards, [redacted]

What you are stating is no consistent with your actions as certain items from the same order were accepted for return while others were sent backIf I were GROSSLY outside of the day timeframe I would understandBut due to shipping times it was a matter of DAYSBut that is fineIf this matter is worth losing a long-time customer than so be itI have many other options and will happy to extend my business elsewhere Regards, [redacted]

Dear [redacted] Thank you for your emailI'm very sorry to hear you did not receive one of the packages from your recent online order, # [redacted] , but I'm glad you took the time to contact us.***, after reviewing our records, I show that you contacted our Customer Service department about this issue on February 22nd, One of our representatives was able to offer you the options of a full refund for the package or a reshipment of the available itemsYou replied to our email later in the evening of 2/requesting a refundA refund of $was issued on February 23rd and we ask that you allow 3-business days to see it reflected in your account.Please note that the remaining charges of $and $were for the other two packages for this order and they were delivered on 2/and 2/17, respectivelyBoth of these packages were signed for by "OLGA" and "EGAL"For additional information on these packages, you're welcome to review the UPS tracking information available in your gap.com order history.I want to assure you this is never the kind of experience we would want for any of our loyal customersYour satisfaction is a priority for our success and we want you to know that your feedback has been shared with members of leadership within our online divisionCustomer feedback is a large part of how we conduct our business and identify areas of improvement.Thank you again for contacting us and we look forward to shopping with you again soon! If you have any further questions, we may be reached at [redacted] or by calling ########(###-###-####)Sincerely, [redacted] Gap Customer Relations

November 15, [redacted] Dear ***, I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent online ordersAt Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolution On November 5, you spoke with us and asked that the item which was ordered incorrectly, Slim Ultimate BuiFlex Lightweight Khakis (8495350332830), be canceled from the orderThe agent then placed the order for you again with the correct sizes and adjusted the prices to match the first orderHowever, she only canceled the one pair of Khakis from the first order rather than the entire orderShe then placed the new order for all three itemsThis is the reason that you have two charges on your credit card accountWe are sorry for the mistake, and the inconvenience this may have caused Once the order is shipped, we are unable to refund it until the items are either shipped back to us or returned to your local storeThe tracking information states that order # [redacted] has shipped and is expected to be delivered on November This is the order that you expected to be canceledBecause the mistake was ours, I have issued a refund for the remaining two items for a credit is $You will see this credit reflected on your credit card within 5-business days from the date of this letterWe ask that you either drop these at your local store, or send them back using a prepaid label from oldnavy.ca Thank you for your help The corrected order, # [redacted] is expected to be delivered on November This order has the correct sizes and itemsShould you still wish to receive a refund for these items, you will need to return the order to oldnavy.ca or at your local storeI hope this is helpful Thank you again for reaching out so we were able to helpIf we may be of further assistance, please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedbackWe are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern TimePlease reference your case number [redacted] when calling Sincerely, Georgianna H [redacted] Gap, IncCustomer Relations cc: The Revdex.com

Dear ***,I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent online experience with Oldnavy.com At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionUpon review of your account we see that the detail you relayed are correct We reviewed you expedited order and found that the reason that the order was canceled is not clear We have submitted a request to have this incident investigated, and to have the results forwarded to our online leadership for review so they can work to prevent this from happening going forward We have replaced the order for all pair of uniform pants at no charge to you and have shipped them day shipping free of charge This order was completed on Tuesday, August 25, and is expected to arrive on Thursday, August While we understand that this does not change your daughter’s experience we hope that this will begin to rebuild you confidence in our brand We can assure you that this is not a common occurrence and we genuinely regret that this happenedAs a note, we ask that you please process any needed exchanges via online as the store will not have a value to refund for the pants We only note this to avoid any further frustration regarding this order Thank you again for sharing your concerns If I may be of further assistance, please contact us at 1-800-OLD-NAVY (1-800-653-6289) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number [redacted] when calling Sincerely,Georgianna H***Gap, IncCustomer Relationscc: The Revdex.com

I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent online return for order [redacted] At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolution At Gap Incbrands, we are committed to ensuring that your experience with us results in complete satisfaction, and we genuinely regret disappointing youWe are glad to hear that you have disputed these charges with your credit card provider This is the best way to find a resolution for the charges you feel are incorrect We take pride in doing all that we can to provide a level of service that is above and beyond what you expect With this in mind, we have previously extended a number of courtesies on your account We know that each situation is unique and may require actions that are outside or our policies; however, in fairness to all of our loyal customers and cardholders, we do our best to remain within the company guidelines so all of our customers can be confident we are providing consistent service to everyoneWith regret, we are unable to extend any further exceptions We appreciate you understandingPlease accept our apology for the level of service you experienced during your last telephone conversation with online supervisor, Josh Please be assured that we have documented your feedback regarding the call and have asked that the recording be reviewed for opportunities We want you to know that leadership will take the appropriate actions to improve the service provided We truly value your business and hope you will remain a valued Gap Inccustomer and cardholder Thank you again for sharing your concerns If we may be of further assistance, please contact us at 1-800-OLD-NAVY (1-800-653-6289) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 10:am to 8:pm Eastern Time Please reference your case number [redacted] when calling Sincerely,

Per attached mail conversation with Gap - I take issues with their delivery process and resolution.This is an order for polo tees online made on May 24th (Memorial Day) and as Gap.com customer service has pointed out - the delivery date should be no later than June 5, being business days (BananaRepublic.com website claimed 7-business day for delivery)My online order was processed in batches:a) polo tee under [redacted] This shipment was labeled as 'Order Processed: Ready for UPS" since May 27thOnly when I sent a follemail to you on Jun 2nd did you then started passing on to UPS for actual shipping This resulted in UPS giving an update of scheduled delivery as "Wednesday, 06/10/2015, By End of Day" which is grossly over the 7-business days delivery.b) polo tees under [redacted] For this shipment, you didn't even process the order until only when I raised a case with Revdex.com Your customer service rep had the cheek to say that "Orders placed with the Free Shipping method are due for delivery within business days, which are Monday through Friday, excluding holidays Your full order is due for delivery no later than June 5, 2015." which means Bananarepublic.com could take up till June 5, to START Shipping.Looking at how these batches are being processed, no wonder your rep is saying thatMy questions to Bananarepublic.com/Gap.com Customer Service:- Why do I have to keep chasing you to make sure that you are passing on your package to DHL, and not leave the parcel simply tagged as 'Order Processed: Ready for UPS' but sitting in your warehouse somewhere because you failed to pass over the package to UPS?- If I did not raise a complaint on Revdex.com, would you have taken my case seriously and started shipping ALL my items?You can be assured that with your gross misrepresentation on your website, substandard level of customer service and delivery handling process, this would be the last time I would transact on any Gap.com branded website If I do not receive the items by the promised delivery date (June 5th), I will raise a chargeback with my credit card issuer.Revdex.com - this is why we consumers need you as a watchdog over these merchants!Regards, [redacted] [redacted] ***

I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent store experience At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionThank you for your email regarding your concerns with the promotional signage at the Amherst, NY Old Navy storePlease know that we do our best to maintain the in-store signage to ensure they are accurate so our customers can have the best experience possible We regret to hear that the store still had the Double Super Cash signage posted Our records indicate that you contacted us via email on June with this concern and we responded offering to provide you with the Super Cash that you should have received at the store Due to the fact that the promotion was ending on June 12, we gave you the case number and invited you to call so we could provide you with the Codes to use immediately so you would not miss out on this promotion waiting for them to arrive With regret we do not have a record of you calling to get these codes The pricing practices for this location that you have described are very troubling and we have shared this with the leadership responsible for the New York locations They will ensure that the store receives the support they need to provide a more organized and pleasant shopping experience for everyoneWe apologize for any inconvenience, and would like to offer you a $courtesy discount for taking the time to share your feedback with us Please allow 3-business days for the discount code to be processed and delivered via emailThe complete terms of use will be included for your convenienceWe truly value your business and hope you will give us another opportunity to fulfill your shopping needsSincerely,

I received an email about my dispute being closed because you hadn't received answer from meI was waiting to see if I would receive a coupon that was promised via email and letter sent from GAP Incwhich I still haven't gotten, which proves my complaint right regarding their customer service or rather lack of customer service to replyStill no coupon, but finally did receive merchandise

I am writing in response to your recent complaint filed with The Revdex.com, regarding online order number [redacted] At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionUpon researching your concern, we see that you were able to contact us and a refund was issued for the missing order One credit for the merchandise in the amount of $and a second one for the shipping of $were issued on November 11, We ask that you allow 3-business days for the credits to reflect on your account.We apologize for any disappointment in regards to this experience and appreciate the opportunity to help Please call us if you would like to place a new order for the item We are happy to assist Thank you again for sharing your concerns If we can help further with this, please contact us at 1-800-OLD-NAVY (1-800-653-6289) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 8:pm Eastern Time

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me Regards, [redacted] ***