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Gapsch Carstar Collision Ctr

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Gapsch Carstar Collision Ctr Reviews (1)

Initial Business Response /* (1000, 5, 2015/12/16) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gapschcartar.com
I will gladly provide specific timelines noted in our management system that show when each call, email or even transpired and the email chain
between our appraiser and Mr***
What it boils down to though is that the original estimate written by the insurance company was not a complete estimate and once the vehicle was disassembled we had to have the insurance company come back out to approve some additional damage, this is their procedure, not oursOnce they came out four days later we were able to order the additional parts and needed to wait for the parts to proceed with the repairsOnce we were working on the vehicle and had progressed pretty far with the repairs we realized that we were unable to fix a specific part that was figured for repairWe tried very hard to fix this part but had to call the insurance company yet again to ask to change the repair planWhen calling the insurance company on 12/I was informed that they were swamped and would probably not make it out that weekWe relayed this information to Mr***True to what they said they did not make it out that week and we had done everything we could until they came outThey finally came out this Monday the 14thThey figured a used quarter panel which could have also been a several day delay but we chose to absorb the additional cost and provide a factory piece to speed this process up for Mr***We are hopeful the piece will be here todayIf it arrives today we will have him back in his vehicle by Monday at the latest
We have done everything in our power to move this alongI am sincerely at a loss in regards to Mr***'s comments regarding delayed or rude responses as every email or call he has made has been returned within less than hour window, usually a 2-time frame, I was copied on the email correspondence as the supervisor and they were very polite and apologetic for the delaysWe are unable to control the insurance companies speed or policies
I will gladly accept responsibility for not being able to repair the quarter panel, we believed it to be repairable but when attempting the pull and repair it was determined that it was notI will not put out a substandard repair just to get someone back into their vehicleI am sorry that the Fazlics are unhappyPlease note that our updates and communication has gone through *** not *** who completed this complaintI will be sendinga copy of the response I am posting here to Mr*** as well
Thank You

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Address: 4709 Green Park Rd, Saint Louis, Missouri, United States, 63123-7205

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