Garage Door Services LLC

Bielinski Homes is in receipt of the above-referenced complaint from [redacted] Prior to the date of this email Bielinski has offered and Ms [redacted] has accepted Bielinski’s offer to relocate the downspout As for the boulders/stone situation, in order to resolve this matter Bielinski hereby offers to pay $to Ms [redacted] to so that she can change the boulders/stone area with her own landscaper and therefore dictate how it is completed The payment of money would be in exchange for a full release signed by Ms [redacted] of both the downspout and wall matters Bielinski did receive a bid from its contractor for $for the additional boulders Let us know if this offer is acceptable to Ms [redacted] Thanks

Bielinski Homes is in receipt of the above-referenced complaint from Mr [redacted] regarding Bielinski’s 1% discount for repeat buyers Bielinski does not allow buyers to use multiple promotions or discounts It is my understanding that Mr [redacted] ’s proposed contract included a discount on the lot he intends to purchase as well as a promotion of some upgrades to the home Please see the attached promotional exhibit that was part of the documents provided to Mr [redacted] to negotiate the current deal The notes on this promotional exhibit explicitly state that it cannot be combined with any other offer, promotion or discount Bielinski is willing to offer the 1% discount to Mr [redacted] but then the lot will need to be sold at full price and the upgrade promotion will need to be removed I believe if you compare the two prices, the current lot discount and promotion is a better deal Let me know if you have any questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I am not fully rejecting this offer, but I don want more clarification on what is meant by "full release" of the downspout/retraining wall matters If they want me to sign something saying I will not ask them to further repair the area I am agreeable to that However, if they want me to release of them of all potential future liability, I do not accept.I would like to read the release before I accept the offer
Regards,
*** ***

Bielinski Homes is in receipt of the above-referenced complaint from [redacted].  Prior to the date of this email Bielinski has offered and Ms. [redacted] has accepted Bielinski’s offer to relocate the downspout.  As for the boulders/stone situation, in order to resolve this matter...

Bielinski hereby offers to pay $400 to Ms. [redacted] to so that she can change the boulders/stone area with her own landscaper and therefore dictate how it is completed.  The payment of money would be in exchange for a full release signed by Ms. [redacted] of both the downspout and wall matters.  Bielinski did receive a bid from its contractor for $385 for the additional boulders.  Let us know if this offer is acceptable to Ms. [redacted].  Thanks.

They have not contacted or fixed the bad window installation

Dear Revdex.com of Wisconsin:Mr. [redacted] executed a Building Construction Contract for a home.  In that contract, there are allowances for various items because Bielinski does not guarantee the pricing on certain items such as grading.  The contract that Mr. [redacted] signed, including all change...

orders, included allowances for rough grading, trucking of excess fill and placement of stone for the driveway.  Because Mr. [redacted]'s home was constructed over the winter, Bielinski was not able to have its grading contractor come in and complete the rough grading because the soil is frozen.  The home is completed and an occupancy permit has been obtained.  Most customers wish to close and take occupancy of the home as soon as it is done.  Therefore, we offered Mr. [redacted] the opportunity to close by paying his outstanding amounts to us (approximately $24,000).  We arrived at the amount due by providing Mr. [redacted] a credit for the rough grading because it was not completed ($3,000 credit) and a credit for not trucking fill off of the site as it was not needed ($3,000 credit).  The bills for the gravel stone for the driveway was also less than the allowance so a credit was to be provided to him for that.  I have attached photos of the gravel that was installed which was ample for Bielinski to complete its work.  Mr. [redacted] really has two options at this point.  He can close with us now by taking the credits outlined above and then work with a contractor to complete the grading once the ground dries out.  This again is typically preferred as the customers want to get into the house as soon as possible.  Bielinski's contract also provides that the customer cannot take occupancy until all amounts are paid to Bielinski.  The other option that Mr. [redacted] has is that we can wait for the ground to dry out and Bielinski can have its contractor finish the grading.  Note that if Mr. [redacted] chooses this option, it is possible that the credits provided for work not be done will no longer be provided and in fact, Mr. [redacted] may owe more money if the costs to complete the grading exceed the allowance amounts.   It is my understanding that Mr. [redacted] continues to speak with [redacted] of our office regarding his options.  We will await his choice.Sincerely,[redacted]General Counsel for Bielinski Homes, Inc.

Bielinski Homes is in receipt of Mr. [redacted]’s response of April 15, 2015.  Mr. [redacted] is correct that the 1% return customer discount does not have qualifications.  However, what Mr. [redacted] is failing to realize is that the current promotions/discounts do have qualifications.  I again attach the Rider to the offer that details the current promotion. The notes on this promotional exhibit explicitly state that it cannot be combined with any other offer, promotion or discount.  Again, Bielinski is willing to offer the 1% return customer discount to Mr. [redacted] but then the lot will need to be sold at full price and the upgrade promotion described on the exhibit will need to be removed from the contract.  Again, I believe if you compare the two prices, the current lot discount and current promotion is a better deal than the 1% discount.  Let me know if you have any questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.At this point in time, Bielinski is not addressing the issue and continues to repeat itself without addressing the real issue.
Regards,
[redacted]

Dear Revdex.com:This customer did contact us on March 15, 2016 regarding the windows on his home that he purchased from Bielinski Homes, Inc. on February 19, 2003.  Per our contract and warranty documents, this customer's limited warranty from Bielinski Homes, Inc. expires 1 years from the date he...

closed on his purchase of the home.  The warranty from Bielinski would have expired on February 19, 2004.  In response to the customer's email to us regarding the window issue on March 15, 2016, we provided him with information on the window manufacturer and directed him to contact the manufacturer as he would need to discuss these issues with the manufacturer.  Please see attached email chain.The customer needs to deal with the manufacturer at this point for his window issues as Bielinski's contractual warranty to him has expired more than 12 years ago.Let me know if there are any other questions.  Sincerely,[redacted]General Counsel for Bielinski Homes, Inc.

Bielinski Homes is in receipt of the above-referenced complaint from Mr. [redacted] regarding Bielinski’s 1% discount for repeat buyers.  Bielinski does not allow buyers to use multiple promotions or discounts.  It is my understanding that Mr. [redacted]’s proposed contract included a...

discount on the lot he intends to purchase as well as a promotion of some upgrades to the home.  Please see the attached promotional exhibit that was part of the documents provided to Mr. [redacted] to negotiate the current deal.  The notes on this promotional exhibit explicitly state that it cannot be combined with any other offer, promotion or discount.  Bielinski is willing to offer the 1% discount to Mr. [redacted] but then the lot will need to be sold at full price and the upgrade promotion will need to be removed.  I believe if you compare the two prices, the current lot discount and promotion is a better deal.  Let me know if you have any questions.