Garage Doors Service

We would like to apologize for the apparent min prices quoted verbally by our technicianWe were able to reach out to the customer and agreed to refund the $labor charge as requestedThis has been reimbursed to their card used originally for payment and should process within 2- business days through the bank

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

This message serves as formal documentation that Ms***'s account is paid in full and we release the right to any claim or balance due for services performed on 9/23/2016. We do not have any record whatsoever of a check being received by our office, I could not even locate the check
number in our notesThe technician destroyed the check on the day of the serviceWe apologize that a written response was not previously provided. Thank you

General Manager told me we would be getting full refund when we spoke yesterday.: The refund was not mentioned in their written response you forwarded to meIn addition, they sent me another bill/invoice for the ful amount yesterday via email after I I spoke to GMI already paid and GM said I would be receiving full refund NOT another billSo I reject their response because it is not what I was told and their written does mention refund I was just promised by GM

We apologize for the difficulty and inconvenience endured by the customer in this situationWe strive to provide quality products and services that last and stand behind our repairs and are greatly disappointed that our high expectations were not met in this instanceIn resolution we have
scheduled a warranty visit for 7/17/to swap out the parts needed to return the customer's door to full functionality at no chargeWe thank you again for taking the time to bring this invaluable feedback to our attention to allow us to address the issues involved internallyAs a company we look for any way that we can change and improve to guarantee that every customer is fully satisfied with their service experience

Attached is the invoice showing a $0 balance and the refund receipt for the credit issued on 8/10/2017. It usually takes the bank or credit institution 2-5 business days to process the funds back into the customer's account.

Complaint: [redacted]
I am rejecting this response because: We did not ever lock the garage door and I watched the door crumple as it was coming down.  We are insulted that they would say that we locked the door when it has never been locked in 15 years living there.  The vendor was rude.  I will not do business with them ever again. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We would like to apologize for the apparent mix-up in prices quoted verbally by our technician. We were able to reach out to the customer and agreed to refund the $199.99 labor charge as requested. This has been reimbursed to their card used originally for payment and should process within 2-5...

business days through the bank.

Per our technician's professional assessment there were no installation issues that could have caused the problem, however he was not on site when the damage occurred and can only provide his best assessment on the cause based on what is seen. Attached is a photo showing notching in the track where...

the slide lock engages, as well as a photo of the top panel where you can see it is crumpled inward as if the door was obstructed during opening. Further, the door functioned without issue for over five months. Had there been an installation issue a problem would have occurred shortly after the installation. Regardless of how the damage occurred, the client signed the contract in agreement with the warranty terms which state that the garage door itself is covered with a limited lifetime warranty through the manufacturer. We waived the standard $89 warranty service call fee to assess the damage and ensure it was not caused by our installation.  In resolution our client service department offered to replace the panels at our cost for client satisfaction, which the customer ultimately declined. We feel this is a fair and good faith effort to resolve the complaint.

We apologize for any and all inconvenience that the customer endured due to the service issues. We strive to provide the highest quality repairs and customer service in the industry and are disappointed that our standards were not met in this instance. We were able to speak with the customer on...

8/10/2017 and agreed to a full refund due to the issues with the repairs and concerns mentioned. Thank you for bringing this invaluable feedback to our attention, as a company we are always looking to improve in any way possible and ensure that a similar experience does not occur to another customer. This matter will be directly addressed with the technician and office staff involved and used to improve our overall training policies and procedures.

We apologize that our high customer service standards have not been met and appreciate this feedback being brought to our attention to handle accordingly.  We were able to reach out to the customer on 7/6/16 and agreed to honor the $75 off coupon for full satisfaction. A $75 credit will be...

issued to the customer's card originally used for payment. Two warranty visits have been completed at no charge to fully resolve any issue related the work, the customer is currently following up with the manufacturer of their door opener in regard to a warranty on parts and will contact us if any further assistance is required.