Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: Windshield wipers were replaced with brand new wipers approximately 3-weeks before this incidentThey were purchased and installed by the Volvo dealership and were in perfect working order until the day of this incident, when one of the wipers was completely torn offI requested the car from the garage, began driving it and the rain startedI started the wipers and realized that one of them was torn offKeep in mind that this is the SAME DAY as when the tire was torn Tire - I requested and received the car from the garageI did not check all four tires of the car before driving out of the garage (I don't normally check every detail of my car for damage every time I request it from the garage)I started my two-hour drive to New Jersey (same drive where the wiper was torn off)When I arrived in New Jersey, I saw the tear on the tireI immediately reported this to the garageI also took a photo and sent this along to the garage.The fact that my car had no issues when I last gave it to the garage and then had two issues (wiper and tire) on the day of the incident, after requesting the car from the garage and upon my first drive upon receiving the car - leads me to conclude that the issue was caused in the garageAfter making this claim, I also discussed this issue with the garage managerHe looked at the tire and admitted that the tear was likely caused by the lift on which the cars sit in the garageHe asked me to reach out to the Claims director at GMC and to have the Claims director contact the garage again to ask about thisWhen I spoke with the GMC office to request them to contact the garage one more time, they refused to do so and told me that their original decision to deny the claim stands and will not be changed by them.This is highly disturbing and does not appropriately resolve the issueAs I mentioned in my claim, I have had other issues occur with this garage in the past as well, and I realize that in a busy garage, minor incidents can sometimes happenBut in the past, GMC has appropriately taken responsibility for their mistakes and have paid for repairsHaving one's car damaged in the very facility where it is meant to be stored securely is a very disturbing to begin withAnd then to have the garage deny accountability for it on top of the damage is unethicalLastly - using this garage is a costly monthly expenseI pay over $a month for safe storage of my car at GMC's garageIf the garage causes damage to my car, I expect them to take ownership of the issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: Windshield wipers were replaced with brand new wipers approximately 3-weeks before this incidentThey were purchased and installed by the Volvo dealership and were in perfect working order until the day of this incident, when one of the wipers was completely torn offI requested the car from the garage, began driving it and the rain startedI started the wipers and realized that one of them was torn offKeep in mind that this is the SAME DAY as when the tire was torn Tire - I requested and received the car from the garageI did not check all four tires of the car before driving out of the garage (I don't normally check every detail of my car for damage every time I request it from the garage)I started my two-hour drive to New Jersey (same drive where the wiper was torn off)When I arrived in New Jersey, I saw the tear on the tireI immediately reported this to the garageI also took a photo and sent this along to the garage.The fact that my car had no issues when I last gave it to the garage and then had two issues (wiper and tire) on the day of the incident, after requesting the car from the garage and upon my first drive upon receiving the car - leads me to conclude that the issue was caused in the garageAfter making this claim, I also discussed this issue with the garage managerHe looked at the tire and admitted that the tear was likely caused by the lift on which the cars sit in the garageHe asked me to reach out to the Claims director at GMC and to have the Claims director contact the garage again to ask about thisWhen I spoke with the GMC office to request them to contact the garage one more time, they refused to do so and told me that their original decision to deny the claim stands and will not be changed by them.This is highly disturbing and does not appropriately resolve the issueAs I mentioned in my claim, I have had other issues occur with this garage in the past as well, and I realize that in a busy garage, minor incidents can sometimes happenBut in the past, GMC has appropriately taken responsibility for their mistakes and have paid for repairsHaving one's car damaged in the very facility where it is meant to be stored securely is a very disturbing to begin withAnd then to have the garage deny accountability for it on top of the damage is unethicalLastly - using this garage is a costly monthly expenseI pay over $a month for safe storage of my car at GMC's garageIf the garage causes damage to my car, I expect them to take ownership of the issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]