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Garber Automall

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Reviews Garber Automall

Garber Automall Reviews (11)

We are willing to provide oil changes to Mr [redacted] through the Chrysler program to satisfy his understandingThe method is for Mr [redacted] to contact [redacted] K and give him his current mileage as requestedWe will input the info in the computer so he can have his work done closer to homeOnce the (program), is complete, we will put in another to continue his programThere is no other way through the program to accomplish thisThe mfgrdoes recommend that oil changes are needed at certain intervals depending on driving habits...We feel we have been fair and reasonable in our resolve

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The response from [redacted] makes it sound as if the dealership is doing a favor rather than upholding their responsibilityThe individual dates explained in the response also fail to mention the total amount of days Garber Auto has had custody of the vehicleThis is a SAFETY issue not only due to the fact that I cannot read the speedometer, but it's an obvious electrical issue that could lead to a fireI understand that you can't fix it on your own, and if you or the engineers at Chrysler could, it would already be doneGarber auto has seen the problem first hand and they must understand the safety concernThe step by step process of elimination problem solving is taking too longIt's time to step up and fix the truck or replace it! I will continue to work with Garber to see if the drivers side sun visor which is currently on order works to fix itIf not I may be forced to seek legal advice Regards, [redacted]

We have been in direct contact with Mr [redacted] We have obtained from him all the relevant documents to perfect his refund MrCalinao is aware we are processing his refund and that processing time will be necessary to perfect the refund ( approx7-business days) After our discussion and pending receipt of his refund MrCalinao indicated all his concerns had been addressed and we will both consider this case closed and fully resolved Many Thanks [redacted] General Sales Manager Garber Automall

Mr*** brought his vehicle in on 05/02/with miles on repair order # with a complaint of “Map lights
inop” we checked the concern out and did not duplicate the concern at that timeWe checked his fuse but since we could not duplicate his concern and he was waiting, we rescheduled him in when he could leave the vehicle with usThe customer returned on 7/31/with miles on repair order # concern was “map lights won’t come on when pushing” did not duplicate concern but we did duplicate concern of radio and dash lights dimming at times we ordered parts for that concernOn 10/18/vehicle came back with miles repair order # for the same concern of “map lights won’t come on when pushing” we looked and vehicle and could not duplicate concern customer was a waiter and was not able to wait any longer and took the vehicle to return at a later dateCustomer returned on 4/30/with 15,miles repair order # with concern “ Map lights are inop” we did duplicate the concern and started tracing circuits to find source of issue, after checking some circuits we found loose ground wire and lights started workingAt this point the vehicle was outside of base warranty but due to the repeat concern we took care of this repair at no chargeCustomer returned on 7/31/with 15,miles repair order # with the concern of “Interior lights are not coming on when pushing the switches”We did duplicate his concern and after diagnosing the concern we found a shorted right side vanity mirror causing the light circuit to stop workingWe replaced the right side vanity mirror and again it was outside of warranty time limits so we covered the repair as a goodwill gesture due to his historyMr*** called and stated that it was good for days but started happening againOur Service Manager called into engineering and spoke to our field service engineer with Chrysler and after discussing the issue decided to replace the instrument cluster as this is the electronic component that controls the signal for the lights in questionWe had Mr*** come in on 8/30/with miles on repair order #and we installed a new cluster(per chrysler engineer recommendation), we also dropped his headliner and inspected his wiring harness and all light assemblies for any visible concerns(no concerns were noted)We once again covered this repair as a goodwill to Mr*** due to his historyOur service manager *** *** *lso spent time with Mr*** explaining what we have tried to do to get to the bottom of his concerns and working with Chrysler to get him some resolve with his issuesOur only goal is to resolve this concern for him so he can enjoy his vehicle with all systems working normally, our biggest obstacle in making that happen has been the lack of repeatability of his concernThough we have seen it act up and do believe he has an issue we have only had it act up long enough one time to actually perform any testingWe have worked with Chrysler engineering and field service reps along with removing and inspecting all components related to this concern to try to resolve his issueWe are very interested in getting Mr***‘s vehicle fixed to his satisfaction. We understand his frustration and are doing our utmost to satisfy the situation. We encourage Mr*** to contact the manufacturer as we have done to get a resolve. There are times that we don’t have a quick fix on certain vehicles and must rely on the engineering teams from the mfgto give us the help we need. Be assured that if we had a clear way of getting this issue resolved, that is what we would be doing. If Mr*** chooses to pursue another authorized Chrysler dealer to seek a resolve, we will provide any and all information to them based on our attempts to get a conclusionIf he chooses to keep working with us and Chrysler we will continue to work with engineering and try to get him some resolve with his lighting issue
Sincerly,
*** ***

I have just received the complaint/issue and will talk to the appropriate folks involved at the dealership and get back to you in the next few days. *** ***

I spoke with *** *** the Sales Manager at the Chrysler store where Mr*** purchased the vehicle. *** stated that he spoke with Mr*** last week and told him he would provide Free Oil Changes at a store near his location. He asked Mr*** to call him back
with the mileage on his Durango so he could enter it in the computer and get the process going for him. He never heard back since that conversation. Mr*** needs to call *** and give him the mileage as we already have the Vin Number here. RH

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Personal note: I am appreciative of the personal effort on part from [redacted] in helping me with this, he was very prompt and followed through on what he promised to take care of.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Before
I purchased this vehicle the General Sales Manager emailed me an offer, which I
accepted. This is part of the offer that was a selling point, or in this case a
buying point for me: “plus any oilchanges you need.” That means to me, any time I needed an oil change it would be taken care of by Garber Auto Mall. There was no set limit on the amount of oil changes that was offered. If there were to be a limit on the number of oil changes why wasn't it mentioned in the email or during the meetings. Because there was not a set limit. The is a case of Garber Auto Mall over promising and under delivering.
This situation has been very stressful and time consuming. I just want to put this situation behind be and move forward.
So reluctantly I accept Garber Auto Mall's  offer.
Regards,
[redacted]

We are willing to provide oil changes to Mr. [redacted] through the Chrysler program to satisfy his understanding. The method is for Mr. [redacted] to contact [redacted] K and give him his current mileage as requested. We will input the info in the computer so he can have his work done closer to home. Once the 10 (program), is complete, we will put in another 10 to continue his program. There is no other way through the program to accomplish this. The mfgr. does recommend that oil changes are needed at certain intervals depending on driving habits...We feel we have been fair and reasonable in our resolve.

We have been in direct contact with Mr. [redacted]
 We have obtained from him all the relevant documents to perfect his refund.
 Mr. Calinao is aware we are processing his refund and that normal processing time will be necessary to perfect the refund ( approx. 7-10 business days).
After...

our discussion and pending receipt of his refund Mr. Calinao indicated all his concerns had been addressed and we will both consider this case closed and fully resolved.
Many Thanks
[redacted]
General Sales Manager
Garber Automall

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: The response from [redacted] makes it sound as if the dealership is doing a favor rather than upholding their responsibility. The individual dates explained in the response also fail to mention the total amount of days Garber Auto has had custody of the vehicle. This is a SAFETY issue not only due to the fact that I cannot read the speedometer, but it's an obvious electrical issue that could lead to a fire. I understand that you can't fix it on your own, and if you or the engineers at Chrysler could, it would already be done. Garber auto has  seen the problem first hand and they must understand the safety concern. The step by step process of elimination  problem solving is taking too long. It's time to step up and fix the truck or replace it!  I will continue to work with Garber to see if the drivers side sun visor which is currently on order works to fix it. If not I may be forced to seek legal advice.  
Regards,
[redacted]

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