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Garber Fox Lake Toyota

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Garber Fox Lake Toyota Reviews (7)

I am deeply saddened by Mr [redacted] dislike of car dealerships Please understand the dealership does not dictate what is and is not covered by the factory warranty or the extended warranty That is determined by the manufacturer themselves and we are bound by those covenants We would like to extend our employee pricing to repair the stretched carpeting that is causing the clip to dislodge which is $559.00, for the one side, retail is $737.00, a savings of $ Or perhaps Mr [redacted] would consider non carpeted mats that are formed to fit the vehicle and stay in place such as a Weather Tech mat.Regards, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/10/13) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @foxlaketoyota.com We have been in contact with Mr [redacted] and he has requested an estimate for installing a new catalytic converterWe have supplied that information and have offered to install the part free of charge

Mr [redacted] has presented the problem of his floor mat not staying place on December 8, and March 18, The hole in the carpeting where the retainer clip inserts has been stretchedWe also noted that the floor mat has stretch marks from being pulled/pushed This is typically from the way a person enters and exits a vehicle by pushing or sliding the mat with one or both feet This is not a defect in the vehicle, but simply stress, or wear and tear, on the carpeted floor mat and retainer clip The clip was replaced once as a good will gesture and the customer was informed at that time that any further repair necessary would be the customers responsibility.Regards, [redacted]

Complaint: ***
I am rejecting this response because:Fox Lak Toyta never replaced the clip, they simply put the old, defective clip back in.This is typical of this dealerships tendency toward dishonestywear should never apply toa vehicle under factory warantee and the insinuation that there is a warrantee voiding incorrect way to enter a vehicle is an insult
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/10/13) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@foxlaketoyota.com
We have been in contact with Mr. [redacted] and he has requested an estimate for installing a new catalytic converter. We have supplied that...

information and have offered to install the part free of charge.

I am deeply saddened by Mr. [redacted] dislike of car dealerships.  Please understand the dealership does not dictate what is and is not covered by the factory warranty or the extended warranty.  That is determined by the manufacturer themselves and we are bound by those covenants.  We would like to extend our employee pricing to repair the stretched carpeting that is causing the clip to dislodge which is $559.00, for the one side, retail is $737.00, a savings of $178.  Or perhaps Mr. [redacted] would consider non carpeted mats that are formed to fit the vehicle and stay in place such as a Weather Tech mat.Regards,[redacted]

Mr. [redacted] has presented the problem of his floor mat not staying place on December 8, 2015 and March 18, 2016.  The hole in the carpeting where the retainer clip inserts has been stretched. We also noted that the floor mat has stretch marks from being pulled/pushed.  This is typically...

from the way a person enters and exits a vehicle by pushing or sliding the mat with one or both feet.  This is not a defect in the vehicle, but simply stress, or wear and tear, on the carpeted floor mat and retainer clip.  The clip was replaced once as a good will gesture  and the customer was informed at that time that any further repair necessary would be the customers responsibility.Regards,[redacted]

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Address: 75 S Us Highway 12, Fox Lake, Illinois, United States, 60020-1750

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