Garbo's Heating & Cooling

On June 19, 2014 I wrote a contract to
replace the customers non-working heat pump system. The contract is very
specific with work that is to be performed, and not included. As you can...

see in
the contract under Specifically Not Included: The following are not included:
Permit Fee, Existing air distribution system is to remain and Existing CARRIER
ZONING SYSTEM AND THERMOSTAT IS TO REMAIN. The new Heat Pump System completed
install date was July,12,2014 as you will see on the equipment registration
form. When the equipment was started up there was a slight vibration from the
air handler's blower. After ordering the necessary parts from my distributor, I
received them and on September 23, 2014 (Invoice#[redacted]) installed the parts
that were sent, unfortunately the parts sent from the manufacturer were out of
balance and still vibrating. (This was done at no charge to the customer, as
you will see from the attached invoice. Next (Invoice#[redacted]) the parts were
reordered and installed on November 1, 2014 (Invoice#[redacted]), at no charge to
the customer. This took care of the noise and vibration in the air handler. On
May 8, 2015 (Invoice#[redacted])I was dispatched to the house to perform the Spring Maintenance on
the system, also attached is the work order from that call. The customer cost
for the maintenance $115.00, I cleaned the evaporator coil, condenser coil,
drain, drain pan, checked motor, electrical connections, check refrigerant
charge, check sub cooling, replaced the air filter, had a 20° temperature split
between the return air and supply air, the Cooling was working perfectly.
Almost 3 months later I was dispatched to the home on August 4, 2015 (Invoice#[redacted])
for NO AC- It was found that something had blocked the drain and caused
condensate to overflow into the auxiliary drain pan, trip the overflow switch
and turn the unit off. So I blew out the drain with CO2 cartridges, added pan
tablets to the drain pan to help alleviate this from happening again and
hopefully keep the drain clear. Also used wet vac and removed all the standing
water from the auxiliary drain pan. Yes, they were charged for that
service call. The work order is attached. On November 16, 2015 (Invoice#[redacted])
I was dispatched to the residence for the fall maintenance, at that time the
customer had complained about a noise from the air handler, it was found that
the blower wheel had come loose, It was tightened and no other problems were
found, the fall maintenance was performed, cleaned the evaporator coil,
condenser coil, check all electrical, thermostat, no other problems were found
at that time, work order is attached, they were only charged for the
maintenance. And I told them I would order a better washable filter that will
fit the air handler better at no charge. (filter was ordered on January 30,
2016 and will be shipped direct to the customer). On November 25, 2015 (Invoice#[redacted])
I was dispatched to the home for No Heat on the First Floor, it was found that
the zone damper was not opening allowing air to flow to this area, I pulled the
damper and set the thermostat to one zone, so it will heat the first and second
floors at the same time, until the damper could be replaced. On January 5,2016 (Invoice #[redacted]) I was dispatched to the home the heat was not maintaining temperature, it was
found that the Existing Carrier control system had failed, not allowing the
electric heat to come on when it was needed to allow for proper heating of the
home. As a temporary repair, I removed the second floor zone damper,
disconnected the carrier zone system and wired a temporary thermostat in the
living room to operate the 2-zone system as a single zone system, until the
zoning system can be replaced. As you can see from the invoice I was at the home from 2:30 pm - 5:30 pm - 3 hours, and only charged for 2 hours, Yes, I dropped the ball on getting pricing to
the customer, for the repair. I am one person and was extremely busy with
customers that had NO HEAT, they have to take priority over a customer that
needs a repair, but the heat is operating. I have not been made aware of any
heating issues since then. I have put together a proposal for replacing the
zoning system and email it to the customer today January 30, 2016. I have
attached a copy of the signed contract, that included reusing the existing
Carrier Control System (installed with the original system in 2003) It was
working and there was no reason at that point to spend the extra money on a new
control system at that point. But as these parts age, they do go bad. The
customer had serious issues with the original heat pump system that was
installed in the home since they moved in. The electric heat kit had burned out;
the compressor was replaced several times. And it was found that due to lack of
return air, was the culprit. So when I installed the new Heat pump system, I
added a return to the second floor that is directly connected to the return
plenum, to alleviate this problem. Since this was done, there have been no
issues with the electric heat being damaged or the compressor. The customer has
stated that the heating system has never worked this well. I have not built my
reputation to what it is by taking advantage of customers, and will never
operate that way.

The Experience was amazing. He was quick and professional with really great pricing. Would recommend to anyone. Just bought a home a short time ago and will never entrust it to anyone else. How the business on a search engine.