Garboto Custom Firearms

Aloha [redacted] ! First and foremost, we're disappointed & apologetic? to hear your wife could not enjoy her baths as she normally does? However, we firmly believe there is no misrepresentation of the properties description through our advertisement.The property clearly advertises " bedroom, bath"..Not full bath, not half bath, not quarters bathThere are specifically photos of the bathroom that clearly show a shower, no indication of a tub whatsoeverIf a tub was important to you & your wife, we believe you should have done your due diligence and specifically called us to inquire if the property had a tub before booking itWe have never had a complaint about this property or the advertisement beforeIt's a lovely unitOn the 2nd note about not having the water temperature in the shower be to your satisfaction, we're sorry we did not respond to your email immediatelyHowever, when we discussed this issue over the phone with you, and asked if we could turn the water temperature up for you, you declined having anyone come out to the propertyYou made one call to us, and we never received one voicemail asking us to call you backTo arbitrarily ask for $compensation as a result? of you not having a tub, or having the water temperature be at a temperature? you like specifically, is unfortunately not? something we can accommodateI have spoke to the owners about the property, and they feel it's very unfair? nor justified to ask for? such.? You also went to the lengths of telling? my Property Manager, ***? that? if you don't? get what you want, that you'll be going to the Real Estate Commission directly.? This is considered extortion, which is? illegalThe definition is as the following: "the practice of obtaining something, especially money, through force or threats.? " I have spoke to the Real Estate Commission directly about your concerns, preemptively and explained the situation in depth with themWe are not at fault for thisWith all due respect, we wish you the very bestHowever, monetary compensation is not something you can demand from a business because of you not doing your due diligenceKindest regards,Sharon K [redacted] Principle Broker & Owner, [redacted] ***?

Aloha [redacted] ! First and foremost, we're disappointed & apologetic to hear your wife could not enjoy her baths as she normally does However, we firmly believe there is no misrepresentation of the properties description through our advertisement.The property clearly advertises " bedroom, bath"..Not full bath, not half bath, not quarters bathThere are specifically photos of the bathroom that clearly show a shower, no indication of a tub whatsoeverIf a tub was important to you & your wife, we believe you should have done your due diligence and specifically called us to inquire if the property had a tub before booking itWe have never had a complaint about this property or the advertisement beforeIt's a lovely unitOn the 2nd note about not having the water temperature in the shower be to your satisfaction, we're sorry we did not respond to your email immediatelyHowever, when we discussed this issue over the phone with you, and asked if we could turn the water temperature up for you, you declined having anyone come out to the propertyYou made one call to us, and we never received one voicemail asking us to call you backTo arbitrarily ask for $compensation as a result of you not having a tub, or having the water temperature be at a temperature you like specifically, is unfortunately not something we can accommodateI have spoke to the owners about the property, and they feel it's very unfair nor justified to ask for suchYou also went to the lengths of telling my Property Manager, *** that if you don't get what you want, that you'll be going to the Real Estate Commission directly This is considered extortion, which is illegalThe definition is as the following: "the practice of obtaining something, especially money, through force or threats" I have spoke to the Real Estate Commission directly about your concerns, preemptively and explained the situation in depth with themWe are not at fault for thisWith all due respect, we wish you the very bestHowever, monetary compensation is not something you can demand from a business because of you not doing your due diligenceKindest regards,Sharon K [redacted] Principle Broker & Owner, [redacted] ***

Aloha [redacted] & Revdex.com Staff,We rightfully retained a partial amount of the Security Deposit, please refer to the documentation that was provided to you that I've attached to your complaintThe breakdown for the amount that we've retaining is as follows: $ (Security Deposit) -$(Linens replaced; sheet sets, towels, bedspreads)-Sheets, towels, and bedspreads all had to replaced due to a terrible odor from them that was not able to be removed from washing or drying several times with industrial cleaners Please refer to your contract - $(Move out cleaning & restocking) -This is a standard fee you agreed to in your rental contract which I've also attached See verbiage in contract you signed and agreed to "CLEANING It is a requirement to have the property professionally cleaned after your stay at your expenseThe cost of the clean will be dependent on how dirty the property is left after your departurePlease understand the cost could vary, so the cleaner you keep the property, the less the charge will beThe dirtier it is, the higher the cost of the cleaning fee This unit is professionally cleaned before and after each stay by an independent cleaning service It is always our #priority to ensure the place is cleaned exceptionally wellIn the event that you’re not satisfied with the cleaning upon your arrival, please notify our office immediatelyYou can call us at [redacted] or [redacted] , so we can send the cleaning staff back to the property to address whatever needs to be done to your satisfactionHousekeepers will not go back to the property to clean if guests do not report any issues to us within hours of arrival Please see that you've signed and agreed to these termsPlease refer to the receipts provided to you as well.$Remaining deposit amount-This was refunded back to the credit card on fileWe would never retain anything that was not justifiableAll the documentation provided to you should fully illustrate why we retained $from the $deposit.Respectfully,Sharon K [redacted]

Aloha [redacted] ,We’re disappointed to hear your stay at [redacted] was not satisfactory to youWe aim to meet our guest expectations, and we are truly sorry we fell short of thatUltimately, we do want to work through a resolution with youI have reviewed the notes on your stay and do want to clarify a few points you have made in your complaintThe property did have a change in ownership during your stay, & we certainly tried our best to make the transition as smooth as possible, but it’s evident there were some hiccups that were unfortunately unavoidableThe condo did have personal items of the owner removed on December 21st, which was night in your night stayThe personal items that were removed were a locked owners closet, and personal photographed photos of the owner and their family on the wallNo furniture or appliances were removed that would affect the habitability of the property.This is the 1st of us hearing you believe the linens were “run down” and we wish you had contacted us sooner if they were not up to your expectations In terms of the painting element, we’ll certainly pass that feedback along to the new owner in hopes of improving the aesthetic to that regardWe did not hear of any bug issues either during your stay Again, we wish you had notified us so we could have been of assistance to this regardWe can certainly do an assessment upon your departure this Saturday to determine if a professional treatment is necessary.There was a lapse in power from the electric company for only a very short period of time, a couple of hours maximum was what we confirmedAs soon as the resident manager informed us of this issue, we had this rectified immediately and power was restored immediatelyThe internet was discontinued by the complex of [redacted] on the morning of January 2nd, and our Broker In Charge took care of installing a private Wifi network in your condo that very same day.We’re disappointed you felt “ripped off”We will contact the new owner of the property immediately to determine what can be done to make up for the issues you did experienceWe will be in touch with you by the end of business day, this next morning, on Friday 1/5/ Kindest regards,Sharon K [redacted] , Owner & PB

Complaint: [redacted] I am rejecting this response because: It is common practice among realtors throughout the US to list a bath with only a sink, toilet, and shower as a 3/bathThe tiny pictures posted were not large enough for me to tell if there was a tub. I once had a bath that had a tub at one end and a shower at the other, and I have seen new houses with that layout. It never crossed my mind that a professional realtor would list a unit having only a sink, toilet and shower as having one bath. I'm sure that that is not acceptable when you are selling a unit You did not do due diligence in checking and responding to my email, in which I notified you about the temperature of the water in the shower - tepid. We had a busy schedule of things we wanted to do in Hawaii - beach, volcano, zip line, Mauna Kea, Hilo, antiques stores, quilt/material stores, restaurantsI sent the email and tried at least twice by phone, but did not even get an answering machine - I don't think that you wanted to learn about the problems and get them fixedWe invested thousand of dollars in our week visit to Hawaii, and we did not want to waste it chasing after a non-responsive realtorAs I told your associate, I was advised by another professional realtor that your advertisement was misleading, not consistent with accepted practice of professional realtors in Hawaii, and that I could and probably should file a complaint with the state real estate board. I mentioned this because she accused me of over reacting by filing a Revdex.com complaint, and I replied that I considered filing a complaint with the Revdex.com a much less serious action than that suggested by another professional realtor also working in HawaiiYour misleading advertisement will greatly reduce our pleasant memories of our 56th wedding anniversary celebration in Hawaii, and your refusal to admit your mistake and make some compensation only tells me that you put profit above providing professional service to the owners and renters of units you manage. Sincerely, [redacted]

Complaint: *** We traveled several thousand miles to enjoy a vacation not to be involved in a real estate transfer The unit was run down, the linens were worn to the exstent that goodwill would not except them as a donationThere were bugs we killed them when we first got there but they came back After they removed the owners personal items the place look the place looked even worse than when we arrived.They new this real estate transaction was in the works we should have been informed not the day before they came in to do there removal of owners belongingthe electric did go down it was restore with in a couple of hoursthe internet did go down and was restore about 9pm that nite they inter our unit without our permission to do sowhen we ask why we were not informed of them coming they said we were they sent us an email a little hard to read when we had know internetK*** as far as we are concerned is a vary unprofessional management companyI run a construction company and a large retail store in Michigan if I treated my customers like this I would not have anyTalking with the resident manager he told us this was not the first time this has happened and that if nothing else he was glad this unit sold. *** ***

Complaint: ***
I am rejecting this response because: It is common practice among realtors throughout the US to list a bath with only a sink, toilet, and shower as a 3/bathThe tiny pictures posted were not large enough for me to tell if there was a tub. I once had a bath that had a tub at one end and a shower at the other, and I have seen new houses with that layout. It never crossed my mind that a professional realtor would list a unit having only a sink, toilet and shower as having one bath. I'm sure that that is not acceptable when you are selling a unit You did not do due diligence in checking and responding to my email, in which I notified you about the temperature of the water in the shower - tepid. We had a busy schedule of things we wanted to do in Hawaii - beach, volcano, zip line, Mauna Kea, Hilo, antiques stores, quilt/material stores, restaurantsI sent the email and tried at least twice by phone, but did not even get an answering machine - I don't think that you wanted to learn about the problems and get them fixedWe invested thousand of dollars in our week visit to Hawaii, and we did not want to waste it chasing after a non-responsive realtorAs I told your associate, I was advised by another professional realtor that your advertisement was misleading, not consistent with accepted practice of professional realtors in Hawaii, and that I could and probably should file a complaint with the state real estate board. I mentioned this because she accused me of over reacting by filing a Revdex.com complaint, and I replied that I considered filing a complaint with the Revdex.com a much less serious action than that suggested by another professional realtor also working in HawaiiYour misleading advertisement will greatly reduce our pleasant memories of our 56th wedding anniversary celebration in Hawaii, and your refusal to admit your mistake and make some compensation only tells me that you put profit above providing professional service to the owners and renters of units you manage.
Sincerely,
*** ***

Aloha ***! First and foremost, we're disappointed & apologetic to hear your wife could not enjoy her baths as she normally does However, we firmly believe there is no misrepresentation of the properties description through our advertisement.The property clearly advertises "
bedroom, bath"..Not full bath, not half bath, not quarters bathThere are specifically photos of the bathroom that clearly show a shower, no indication of a tub whatsoeverIf a tub was important to you & your wife, we believe you should have done your due diligence and specifically called us to inquire if the property had a tub before booking itWe have never had a complaint about this property or the advertisement beforeIt's a lovely unitOn the 2nd note about not having the water temperature in the shower be to your satisfaction, we're sorry we did not respond to your email immediatelyHowever, when we discussed this issue over the phone with you, and asked if we could turn the water temperature up for you, you declined having anyone come out to the propertyYou made one call to us, and we never received one voicemail asking us to call you backTo arbitrarily ask for $compensation as a result of you not having a tub, or having the water temperature be at a temperature you like specifically, is unfortunately not something we can accommodateI have spoke to the owners about the property, and they feel it's very unfair nor justified to ask for such. You also went to the lengths of telling my Property Manager, *** that if you don't get what you want, that you'll be going to the Real Estate Commission directly. This is considered extortion, which is illegalThe definition is as the following: "the practice of obtaining something, especially money, through force or threats. " I have spoke to the Real Estate Commission directly about your concerns, preemptively and explained the situation in depth with themWe are not at fault for thisWith all due respect, we wish you the very bestHowever, monetary compensation is not something you can demand from a business because of you not doing your due diligenceKindest regards,Sharon K***Principle Broker & Owner, *** * ***
*** *** *** *** *** *** *** ***

Complaint: *** We traveled several thousand miles to enjoy a vacation not to be involved in a real estate transfer The unit was run down, the linens were worn to the exstent that goodwill would not except them as a donationThere were bugs we killed them when we first got there but they came back After they removed the owners personal items the place look the place looked even worse than when we arrived.They new this real estate transaction was in the works we should have been informed not the day before they came in to do there removal of owners belongingthe electric did go down it was restore with in a couple of hoursthe internet did go down and was restore about 9pm that nite they inter our unit without our permission to do sowhen we ask why we were not informed of them coming they said we were they sent us an email a little hard to read when we had know internetK*** as far as we are concerned is a vary unprofessional management companyI run a construction company and a large retail store in Michigan if I treated my customers like this I would not have anyTalking with the resident manager he told us this was not the first time this has happened and that if nothing else he was glad this unit sold. *** ***

Aloha ***,We’re disappointed to hear your stay at *** *** ** was not satisfactory to youWe aim to meet our guest expectations, and we are truly sorry we fell short of thatUltimately, we do want to work through a resolution with youI have reviewed the notes on your stay and do want to clarify a few points you have made in your complaintThe property did have a change in ownership during your stay, & we certainly tried our best to make the transition as smooth as possible, but it’s evident there were some hiccups that were unfortunately unavoidableThe condo did have personal items of the owner removed on December 21st, which was night in your night stayThe personal items that were removed were a locked owners closet, and personal photographed photos of the owner and their family on the wallNo furniture or appliances were removed that would affect the habitability of the property.This is the 1st of us hearing you believe the linens were “run down” and we wish you had contacted us sooner if they were not up to your expectations? In terms of the painting element, we’ll certainly pass that feedback along to the new owner in hopes of improving the aesthetic to that regardWe did not hear of any bug issues either during your stay? Again, we wish you had notified us so we could have been of assistance to this regardWe can certainly do an assessment upon your departure this Saturday to determine if a professional treatment is necessary.There was a lapse in power from the electric company for only a very short period of time, a couple of hours maximum was what we confirmedAs soon as the resident manager informed us of this issue, we had this rectified immediately and power was restored immediatelyThe internet was discontinued by the complex of *** *** on the morning of January 2nd, and our Broker In Charge took care of installing a private Wifi network in your condo that very same day.We’re disappointed you felt “ripped off”We will contact the new owner of the property immediately to determine what can be done to make up for the issues you did experienceWe will be in touch with you by the end of business day, this next morning, on Friday 1/5/? Kindest regards,Sharon K***, Owner & PB

*** *** ***?
*** *** *** *** *** *** **
*** ***
*** *** *** *** * *** *** *** *** ** *** *** *** ***I HAVE NOT RECIEVED AT THIS TIME ANY FUNDS FROM SAID BUSINESS THEY STRONG-ARMED ME FOR PARTIAL REFUND THAT I HAVENT RECIEVED YET!! 390.00$$ IS STILL WAY TOO HIGH FOR A CLEANING FEE AS THE MOST IT SHOULD=$I DID NOT TRY FOR MORE$$ WHILE TALKING TO THEM BECAUSE THEY WOULD REFUND ANYTHING IF I DIDNT SAY OK!! SINCERELY THANK YOU *** ***!?

Aloha ***,We’re disappointed to hear your stay at *** *** ** was not satisfactory to youWe aim to meet our guest expectations, and we are truly sorry we fell short of thatUltimately, we do want to work through a resolution with youI have reviewed the notes on your stay and do want to
clarify a few points you have made in your complaintThe property did have a change in ownership during your stay, & we certainly tried our best to make the transition as smooth as possible, but it’s evident there were some hiccups that were unfortunately unavoidableThe condo did have personal items of the owner removed on December 21st, which was night in your night stayThe personal items that were removed were a locked owners closet, and personal photographed photos of the owner and their family on the wallNo furniture or appliances were removed that would affect the habitability of the property.This is the 1st of us hearing you believe the linens were “run down” and we wish you had contacted us sooner if they were not up to your expectations? In terms of the painting element, we’ll certainly pass that feedback along to the new owner in hopes of improving the aesthetic to that regardWe did not hear of any bug issues either during your stay? Again, we wish you had notified us so we could have been of assistance to this regardWe can certainly do an assessment upon your departure this Saturday to determine if a professional treatment is necessary.There was a lapse in power from the electric company for only a very short period of time, a couple of hours maximum was what we confirmedAs soon as the resident manager informed us of this issue, we had this rectified immediately and power was restored immediatelyThe internet was discontinued by the complex of *** *** on the morning of January 2nd, and our Broker In Charge took care of installing a private Wifi network in your condo that very same day.We’re disappointed you felt “ripped off”We will contact the new owner of the property immediately to determine what can be done to make up for the issues you did experienceWe will be in touch with you by the end of business day, this next morning, on Friday 1/5/? Kindest regards,Sharon K***, Owner & PB

Complaint: ***
I am rejecting this response because: It is common practice among realtors throughout the US to list a bath with only a sink, toilet, and shower? as a 3/bathThe tiny pictures posted were not large enough for me to tell if there was a tub.? I once had a bath that had a tub at one end and a shower at the other, and I have seen new houses with that layout.? It never crossed my mind that a professional realtor would list a unit having? only a sink, toilet and shower as having one bath.? I'm sure that? that is not acceptable when you are selling a unit? You did not do due diligence in checking and responding to my email,? in which I notified you about the temperature of the water in the shower - tepid.? We had a busy schedule of things we wanted to do in Hawaii - beach, volcano, zip line, Mauna Kea, Hilo, antiques stores, quilt/material stores, restaurantsI sent the email and tried at least twice by phone, but did not even get an answering machine - I don't think that you wanted to learn about the problems and get them fixedWe invested thousand of dollars in our week visit to Hawaii, and we did not want to waste it chasing after a non-responsive realtorAs I told your associate, I was advised by another professional realtor that your advertisement was misleading,? not consistent with accepted practice of professional realtors in Hawaii, and that I could and probably should file a complaint with the state real estate board.? I mentioned this because she accused me of over reacting by filing a Revdex.com complaint, and I replied that? I considered filing a complaint with the Revdex.com a much less? serious action than that suggested by another professional realtor also working in HawaiiYour misleading advertisement will greatly reduce our pleasant memories of our 56th wedding anniversary celebration in Hawaii, and your refusal to admit your mistake and? make some compensation? only tells me that you put profit above? providing professional service to the owners and renters of? units you manage.? ?
Sincerely,
*** ***?

Aloha *** & Revdex.com Staff,We rightfully retained a partial amount of the Security Deposit, please refer to the documentation that was provided to you that I've attached to your complaint.? The breakdown for the amount that we've retaining is as follows:? $
(Security Deposit) ? -$(Linens replaced; sheet sets, towels, bedspreads)-Sheets, towels, and bedspreads all had to replaced due to a terrible odor from them that was not able to be removed from washing or drying several times with industrial cleaners.? Please refer to your contract? - $(Move out cleaning & restocking) -This is a standard fee you agreed to in your rental contract which I've also attached.? See verbiage in contract you signed and agreed to "CLEANING It is a requirement to have the property professionally cleaned after your stay at your expenseThe cost of the clean will be dependent on how dirty the property is left after your departurePlease understand the cost could vary, so the cleaner you keep the property, the less the charge will beThe dirtier it is, the higher the cost of the cleaning fee.? This unit is professionally cleaned before and after each stay by an independent cleaning service.? It is always our #priority to ensure the place is cleaned exceptionally wellIn the event that you’re not satisfied with the cleaning upon your arrival, please notify our office immediatelyYou can call us at *** or ***, so we can send the cleaning staff back to the property to address whatever needs to be done to your satisfactionHousekeepers will not go back to the property to clean if guests do not report any issues to us within hours of arrival? Please see that you've signed and agreed to these termsPlease refer to the receipts provided to you as well.$Remaining deposit amount-This was refunded back to the credit card on file.? We would never retain anything that was not justifiableAll the documentation provided to you should fully illustrate why we retained $from the $deposit.Respectfully,Sharon K***? ? ? ?

Aloha [redacted]! First and foremost, we're disappointed & apologetic to hear your wife could not enjoy her baths as she normally does.  However, we firmly believe there is no misrepresentation of the properties description through our advertisement.The property clearly advertises "1...

bedroom, 1 bath"..Not 1 full bath, not 1 half bath, not 3 quarters bath. There are specifically 2 photos of the bathroom that clearly show a shower, no indication of a tub whatsoever. If a tub was important to you & your wife, we believe you should have done your due diligence and specifically called us to inquire if the property had a tub before booking it. We have never had a complaint about this property or the advertisement before. It's a lovely unit. On the 2nd note about not having the water temperature in the shower be to your satisfaction, we're sorry we did not respond to your email immediately. However, when we discussed this issue over the phone with you, and asked if we could turn the water temperature up for you, you declined having anyone come out to the property. You made one call to us, and we never received one voicemail asking us to call you back. To arbitrarily ask for $500.00 compensation as a result of you not having a tub, or having the water temperature be at a temperature you like specifically, is unfortunately not something we can accommodate. I have spoke to the owners about the property, and they feel it's very unfair nor justified to ask for such. You also went to the lengths of telling my Property Manager, [redacted] that if you don't get what you want, that you'll be going to the Real Estate Commission directly.  This is considered extortion, which is illegal. The definition is as the following: "the practice of obtaining something, especially money, through force or threats. " I have spoke to the Real Estate Commission directly about your concerns, preemptively and explained the situation in depth with them. We are not at fault for this. With all due respect, we wish you the very best. However, monetary compensation is not something you can demand from a business because of you not doing your due diligence. Kindest regards,Sharon K[redacted]Principle Broker & Owner, [redacted] [redacted]

Aloha [redacted],We’re disappointed to hear your stay at [redacted] was not satisfactory to you. We aim to meet our guest expectations, and we are truly sorry we fell short of that. Ultimately, we do want to work through a resolution with you. I have reviewed the notes on your stay and do want to clarify a few points you have made in your complaint. The property did have a change in ownership during your stay, & we certainly tried our best to make the transition as smooth as possible, but it’s evident there were some hiccups that were unfortunately unavoidable. The condo did have personal items of the owner removed on December 21st, which was night 14 in your 28 night stay. The personal items that were removed were a locked owners closet, and personal photographed photos of the owner and their family on the wall. No furniture or appliances were removed that would affect the habitability of the property.This is the 1st of us hearing you believe the linens were “run down” and we wish you had contacted us sooner if they were not up to your expectations.  In terms of the painting element, we’ll certainly pass that feedback along to the new owner in hopes of improving the aesthetic to that regard. We did not hear of any bug issues either during your stay.  Again, we wish you had notified us so we could have been of assistance to this regard. We can certainly do an assessment upon your departure this Saturday to determine if a professional treatment is necessary.There was a lapse in power from the electric company for only a very short period of time, a couple of hours maximum was what we confirmed. As soon as the resident manager informed us of this issue, we had this rectified immediately and power was restored immediately. The internet was discontinued by the complex of [redacted] on the morning of January 2nd, and our Broker In Charge took care of installing a private Wifi network in your condo that very same day.We’re disappointed you felt “ripped off”. We will contact the new owner of the property immediately to determine what can be done to make up for the issues you did experience. We will be in touch with you by the end of business day, this next morning, on Friday 1/5/18.  Kindest regards,Sharon K[redacted], Owner & PB

Aloha [redacted] & Revdex.com Staff,We rightfully retained a partial amount of the Security Deposit, please refer to the documentation that was provided to you that I've attached to your complaint. The breakdown for the amount that we've retaining is as follows: $1000.00...

(Security Deposit)  -$244.87 (Linens replaced; sheet sets, towels, bedspreads)-Sheets, towels, and bedspreads all had to replaced due to a terrible odor from them that was not able to be removed from washing or drying several times with industrial cleaners.  Please refer to your contract - $364.58 (Move out cleaning & restocking) -This is a standard fee you agreed to in your rental contract which I've also attached.  See verbiage in contract you signed and agreed to . "CLEANING It is a requirement to have the property professionally cleaned after your stay at your expense. The cost of the clean will be dependent on how dirty the property is left after your departure. Please understand the cost could vary, so the cleaner you keep the property, the less the charge will be. The dirtier it is, the higher the cost of the cleaning fee.  This unit is professionally cleaned before and after each stay by an independent cleaning service.  It is always our #1 priority to ensure the place is cleaned exceptionally well. In the event that you’re not satisfied with the cleaning upon your arrival, please notify our office immediately. You can call us at [redacted] or [redacted], so we can send the cleaning staff back to the property to address whatever needs to be done to your satisfaction. Housekeepers will not go back to the property to clean if guests do not report any issues to us within 24 hours of arrival.   Please see that you've signed and agreed to these terms. Please refer to the receipts provided to you as well.$390.55 Remaining deposit amount-This was refunded back to the credit card on file. We would never retain anything that was not justifiable. All the documentation provided to you should fully illustrate why we retained $609.45 from the $1000 deposit.Respectfully,Sharon K[redacted]

[redacted] 
[redacted] [redacted]I HAVE NOT RECIEVED AT THIS TIME ANY FUNDS FROM SAID BUSINESS THEY STRONG-ARMED ME FOR PARTIAL REFUND THAT I HAVENT RECIEVED YET!! 390.00$$ IS STILL WAY TOO HIGH FOR A CLEANING FEE AS THE MOST IT SHOULD=$150.00 I DID NOT TRY FOR MORE$$ WHILE TALKING TO THEM BECAUSE THEY WOULD REFUND ANYTHING IF I DIDNT SAY OK!! SINCERELY THANK YOU [redacted]!

Aloha [redacted],We’re disappointed to hear your stay at [redacted] was not satisfactory to you. We aim to meet our guest expectations, and we are truly sorry we fell short of that. Ultimately, we do want to work through a resolution with you. I have reviewed the notes on your stay and do want to...

clarify a few points you have made in your complaint. The property did have a change in ownership during your stay, & we certainly tried our best to make the transition as smooth as possible, but it’s evident there were some hiccups that were unfortunately unavoidable. The condo did have personal items of the owner removed on December 21st, which was night 14 in your 28 night stay. The personal items that were removed were a locked owners closet, and personal photographed photos of the owner and their family on the wall. No furniture or appliances were removed that would affect the habitability of the property.This is the 1st of us hearing you believe the linens were “run down” and we wish you had contacted us sooner if they were not up to your expectations.  In terms of the painting element, we’ll certainly pass that feedback along to the new owner in hopes of improving the aesthetic to that regard. We did not hear of any bug issues either during your stay.  Again, we wish you had notified us so we could have been of assistance to this regard. We can certainly do an assessment upon your departure this Saturday to determine if a professional treatment is necessary.There was a lapse in power from the electric company for only a very short period of time, a couple of hours maximum was what we confirmed. As soon as the resident manager informed us of this issue, we had this rectified immediately and power was restored immediately. The internet was discontinued by the complex of [redacted] on the morning of January 2nd, and our Broker In Charge took care of installing a private Wifi network in your condo that very same day.We’re disappointed you felt “ripped off”. We will contact the new owner of the property immediately to determine what can be done to make up for the issues you did experience. We will be in touch with you by the end of business day, this next morning, on Friday 1/5/18.  Kindest regards,Sharon K[redacted], Owner & PB