Garcia Buick GMC of Santa Fe

[redacted] : As I explained, [redacted] was in contact with the customer and had several conversations with him The dealership obtained the payoff information from the customer We cut the check for the customers payoff (on his trade-in) and sent the check to the customers credit union (information provided by customer) When it was brought to our attention that the check never arrived, [redacted] diligently figured out what had happened Unfortunately, banks and credit unions are different financial institutions and most credit unions will not provide any customer information to dealerships We had to contact the customer back - have him call his credit union to obtain the correct mailing address ...etc We [redacted] the check out immediately The original check finally made its way back to the dealership un-opened I really do not think that after being in the car business for almost years that this customers credit has been harmed If he needs a letter explaining what had happened, we would be more than accommodatingLet me know what else we can do to resolve this issueThank you [redacted] Furry

Complaint: [redacted] To resolve this complaint, I would be satisfied with two things.I want the letter offered by Furry's Buick explaining to my Credit Union and the credit bureaus involved, the inordinate number of hard pulls against my credit report and explaining the delayed (more than days) payoff on my trade-in In the response to my complaint, [redacted] Furry said, "If he needs a letter explaining what had happened, we would be more than accommodating." An accurate accounting would be useful and possibly helpful toward my credit rating.I further ask that the factory recommended maintenance for 30K and 35K-miles be done for this vehicle Of course, with written evidence that the 30K maintenance was performed, the 35K maintenance done now at a Nissan shop would be acceptable According to Nissan this includes:STANDARD MAINTENANCE? Replace engine oil and filter? Replace engine air filter? Replace in-cabin microfilter? Rotate tires (except all 370Z)? Inspect the following:Automatic transmissionBrake lines & cablesBrake pads, rotors, drums & liningsCVT fluidDifferential oilDrive shaft bootsThe vehicle odometer reads 35,miles At purchase (4/30/15), I wasn't given the actual mileage, any manuals or service recordsIt is important to note that [redacted] Furry's response includes documents that establish and support my complaint For these, I am grateful.Clearly Furry's demanded and received overnight payment on my behalf.In return, Furry's sent a check via 1st Class Mail, 12-days later, to an address I heard them verify was ONLY for ***/ [redacted] deliveries My Credit Union expected equal promptness and so did I I never heard the dealer ask about regular mail services.I do, however, reject ***'s attempt to transfer the dealer's responsibility to me by repeating, "The dealership obtained the payoff information from the customer." That's as likely as me going to the dentist for her toothache The phone conversation I initiated and then witnessed, between the dealer and [redacted] ***, established for Furry the Credit Union's ***/ [redacted] delivery address AND for Furry's address for the overnight check they wanted from the *** Neither Furry's payment nor their ability to make it, was ever in my hands Same with the payoff amount; obviously they got it directly from the ***.Furry's response to my complaint said, " the check never arrived, [redacted] diligently figured out what had happened." That may or may not be true What we know is that the payoff took two additional weeks and multiple emails from me seeking their performance on the contract This complaint will be resolved acceptably to me in exchange for two things and one has already been offered I want the 30/35K maintenance done on the Versa Note and Furry's explanatory letter for my Credit Union and the credit bureaus so I can regain whatever is possible from those agencies.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I wrote to the Revdex.com on 4/30/ On 6/16/15, you received a response from Furry's Buick GMC This well exemplifies the pace of business I experienced in trading a car with this company.It does not work for me, nor is it ethical for a dealer to withhold the payoff well over a month for a traded vehicle.It does not work to have my credit report pulled over and over by financial institutions, even sub-prime lenders when my credit rating has been somewhere between - 790, depending on the credit bureau and day of week It was higher when I walked into Furry's Buick GMC.Further, the dealer's response obliquely suggests that I may have been in auto sales for yrsand should know that Furry's repeated hard pulls of my credit report have no impact I've never been in car sales and even if read the other way, suggesting that Furry's has been in business for yrs., the insinuaiton is that withholding a payment or repeatedly sending out credit applications when I had better financing myself says that them doing something "wrong" is somehow "right" This does not work for me either.Worse yet is the fact that the company's response is founded on inaccuracy.Furry's got the address to payoff my [redacted] loan on the traded vehicle I witnessed the call The dealer first made sure that they would receive a check overnight from my new loan In the same conversation, the repwas given the address for a [redacted] or [redacted] shipment of the payoff for the traded vehicle To say that I supplied wrong information is simply untrue The fact is that the [redacted] received nothing from Furry's until I found myself coming up on a 2nd monthly payments on a car owned by Furry's.It is some comfort knowing that the dealership at [redacted] and [redacted] is now owned by [redacted] and is no longer Furry's Buick GMC But that does nothing for my credit rating nor the fact that I was left with two car payments because the dealer failed to pay off a loan they had assumed.Yes, I do want a letter of explanation to present to the Virginia Credit Union and to the affected credit bureaus from whom my credit rating was repeatedly pulled I would like any Revdex.com and Furry's suggestions on how to prevent this from happening to any other future customers.It would also be most appropriate to be compensated for a bare minimum of 8-hours preempted work time that was diverted into investigating credit inquiries, determining what had or had not happened between Furry's and my Credit Union, making and emails/calls to the dealer in an effort to move things along and now this exchange with the Revdex.com.Having the Revdex.com as a 3rd party resource is invaluable in a situation like this where ethics and integrity seem to be jeopardized My sincere thanks Regards, [redacted]

We did reach out to Mr*** last week, but there has been no response.Our desire is to assist with a resolution to this complaint and ask for your assistance in directing Mr*** to contact our Finance Director MrMatt K*** at his direct number: ###-###-####.Thank you for your
assistance in this matter.KR***Garcia Automotive Group

A refund check in the amount of $will be cut from either the former owner, Furry's, or Garcia Buick GMC of Santa Fe today and mailed out by the end of the week. This GAP policy was sold under former ownership, Furrys', and the refund process, albeit tedious, is forthcoming

Mr *** is mistakenAll was completed exactly as agreed and with his complete knowledge as well as with the Credit Unions best information provided.*** Furry

There was a misunderstanding on the tax exempt status of this customer and we have paid the appropriate taxes on their behalf

Complaint:
***
I am rejecting this response because:I also had an extended warranty that was purchased for $2,and I do not see any information on thatI was told that both would be done and I have the original paperwork showing that both the gap and extended warranty would be cancelled and refunded.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] has received the cancellation form and even though they have not sent us the refund yet, we will send a check for $587 to the lienholder on Monday morning, as the customer has requested.

We'll process the refund for the extended warranty on Monday, 8/1/2016.

Complaint: [redacted]
I am rejecting this response because:I wrote to the Revdex.com on 4/30/15.  On 6/16/15, you received a
response from Furry's Buick GMC.  This well exemplifies the pace of business I experienced in trading a car with this company.It does not work for me, nor is it ethical for a dealer to withhold the payoff well over a month for a traded vehicle.It
does not work to have my credit report pulled over and over by
financial institutions, even sub-prime lenders when my
credit rating has been somewhere between 784 - 790, depending on the
credit bureau and day of week.  It was higher when I walked into Furry's Buick GMC.Further, the dealer's response obliquely suggests that I may have been in auto sales for 25 yrs. and should
know that Furry's repeated hard pulls of my credit report have no
impact.  I've never been in car sales and even if read the other way,
suggesting that Furry's has been in business for 25 yrs., the
insinuaiton is that withholding a payment or repeatedly sending out credit
applications when I had better financing myself says that them doing
something "wrong" is somehow "right".  This does not work for me either.Worse yet is the fact that the company's response is founded on inaccuracy.Furry's
got the address to payoff my [redacted] loan on the traded vehicle.  I
witnessed the call.  The dealer first made sure that they would receive a
check overnight from my new loan.  In the same
conversation, the rep. was given the address for a [redacted] or [redacted] shipment of
the payoff for the traded vehicle.  To say that I supplied wrong information
is simply untrue.  The fact is that the [redacted] received
nothing from Furry's until I found myself coming up on a 2nd
monthly payments on a car owned by Furry's.It is some comfort
knowing that the dealership at [redacted] and [redacted] is
now owned by [redacted] and is no longer Furry's Buick GMC.  But that does
nothing for my credit rating nor the fact that I was left with two car
payments because the dealer failed to pay off a loan they had assumed.Yes,
I do want a letter of explanation to present to the Virginia Credit
Union and to the affected credit bureaus from whom my credit rating was repeatedly pulled.  I would like any Revdex.com and Furry's suggestions on how to prevent this from happening to any other future customers.It
would also be most appropriate to be compensated for a bare minimum of 8-hours preempted work time that was diverted into investigating credit
inquiries, determining what had or had not happened between Furry's and
my Credit Union, making and emails/calls to the dealer in an effort to
move things along and now this exchange with the Revdex.com.Having the
Revdex.com as a 3rd party resource is invaluable in a situation like this where ethics and integrity seem to be jeopardized.  My sincere thanks.
Regards,
[redacted]

Complaint: [redacted]
To resolve this complaint, I would be satisfied with two things.I want the letter offered by Furry's Buick explaining to my Credit Union and the credit bureaus involved, the inordinate number of hard pulls against my credit report and explaining the delayed (more than 30 days) payoff on my trade-in.  In the response to my complaint, [redacted] Furry said, "If he needs a letter explaining what had happened, we would be more than accommodating."  An accurate accounting would be useful and possibly helpful toward my credit rating.I further ask that the factory recommended maintenance for 30K and 35K-miles be done for this vehicle.  Of course, with written evidence that the 30K maintenance was performed, the 35K maintenance done now at a Nissan shop would be acceptable.  According to Nissan this includes:STANDARD MAINTENANCE? Replace engine oil and filter? Replace engine air filter? Replace in-cabin microfilter? Rotate tires (except all 370Z)? Inspect the following:Automatic transmissionBrake lines & cablesBrake pads, rotors, drums & liningsCVT fluidDifferential oilDrive shaft bootsThe vehicle odometer reads 35,560 miles.  At purchase (4/30/15), I wasn't given the actual mileage, any manuals or service records. It is important to note that [redacted] Furry's response includes documents that establish and support my complaint.  For these, I am grateful.Clearly Furry's demanded and received overnight payment on my behalf.In return, Furry's sent a check via 1st Class Mail, 12-days later, to an address I heard them verify was ONLY for [redacted] deliveries.  My Credit Union expected equal promptness and so did I.  I never heard the dealer ask about regular mail services.I do, however, reject [redacted]'s attempt to transfer the dealer's responsibility to me by repeating, "The dealership obtained the payoff information from the customer."  That's as likely as me going to the dentist for her toothache.  The phone conversation I initiated and then witnessed, between the dealer and [redacted], established for Furry the Credit Union's [redacted] delivery address AND for Furry's address for the overnight check they wanted from the [redacted].  Neither Furry's payment nor their ability to make it, was ever in my hands.  Same with the payoff amount; obviously they got it directly from the [redacted].Furry's response to my complaint said, "…the check never arrived, [redacted] diligently figured out what had happened."  That may or may not be true.  What we know is that the payoff took two additional weeks and multiple emails from me seeking their performance on the contract.  This complaint will be resolved acceptably to me in exchange for two things and one has already been offered.  I want the 30/35K maintenance done on the 2014 Versa Note and Furry's explanatory letter for my Credit Union and the credit bureaus so I can regain whatever is possible from those agencies.Sincerely,[redacted]

[redacted]: As I explained, [redacted] was in contact with the customer and had several conversations with him.  The dealership obtained the payoff information from the customer.  We cut the check for the customers payoff (on his trade-in) and sent the check to the customers credit union...

(information provided by customer).  When it was brought to our attention that the check never arrived, [redacted] diligently figured out what had happened.  Unfortunately, banks and credit unions are different financial institutions and most credit unions will not provide any customer information to dealerships.  We had to contact the customer back - have him call his credit union to obtain the correct mailing address ...etc.....  We [redacted] the check out immediately.  The original check finally made its way back to the dealership un-opened.  I really do not think that after being in the car business for almost 25 years that this customers credit has been harmed.  If he needs a letter explaining what had happened, we would be more than accommodating. Let me know what else we can do to resolve this issue. Thank you [redacted] Furry