Sign in

Garcia, Dr. Joseph

Sharing is caring! Have something to share about Garcia, Dr. Joseph? Use RevDex to write a review
Reviews Garcia, Dr. Joseph

Garcia, Dr. Joseph Reviews (10)

Revdex.com:At this time, I have not been contacted by smarTours regarding complaint ID [redacted] I have not heard from ST since filing the complaint with Revdex.comNYSincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Is there anyone, including any of the personnel at SmarTours, who would accept $total refund for a trip which cost over $4,and during which time none of the promised benefits were provided? I could have done this on my own for less than one-fourth the price. I could have (and have on other trips) booked my own air and gotten around on public transportation all the while reading a travel book to inform me about the places I was seeing, about the culture of the people, their medical coverage, their educational system. I could also have, on my own, hired a daily guide occasionally to drive me and talk to me and answer the many questions I still have. This is why we travel with a group SmarTours promises "an ENGLISH SPEAKING tour director to accompany us throughout our 12-day trip." The original guide, they advise, had a family emergency? And there was no qualified guide to take his/her place? This large agency must be working with agencies overseas who have many backup people. If not, THEY SHOULD HAVE CANCELLED THE TRIP. Smartours also promises local guides in every city, obviously all English-speaking. This would have been very helpful. We never got one local guide. All professional guides (I'm travelling with groups since I'm years old--years) have an introductory meeting where we get to meet our fellow travelers, going around the room telling our name and where we are from; we also learn at this meeting what the itinerary will cover, the optional additional side trips, the money, where best to shop, to eat. There was no final dinner for us to say goodbye and exchange e-mail addresses...ALL TYPICAL EXPERIENCES ON EVERY OTHER TRIP I'VE EVER TAKEN, INCLUDING THE ONES WITH SMARTOURS. These new owners really ripped us off. How dare they send us away knowing we were about to be short-changed? How would they like it? This is too expensive a trip to have had this happen, too long awaited to have had the worst time ever...nothing but frustration. I WAS RIPPED OFF AND I WANT A LOT MORE MONEY BACK!!! I am getting upset all over again. This whole thing has made my blood pressure rise, from to high.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for continuing to moderate this caseWe have provided detailed information about the current situation in Nepal, but the clients have chosen to ignore the information that we providedThe tourism infrastructure (hotel, airport, etc.) is in very good shape, and our sightseeing itinerary will be almost exactly the same as before the earthquake, with the exception of just one visitThank you

We have had several phone conversations with the client regarding this issue, and have provided significant reimbursement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
   There're only two world heritage sites out of 14 left for tourists now. Those photos in my email are not from media and aren't exaggerated  
We're reluctaly to accept your point of view.  you have nothing to lose if you allow us to change tour without penalty, you may  gain more customers due to word of mouth. It's nobody's fault.  Anyway, this will be our last trip with your company.  You're not flexible on how to do business.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We actually had the opportunity to speak with the client earlier today, and we tried several times to address the misconception that "all major cultural/historical sites in Nepal" were destroyed. The reality on the ground in Nepal is very different, and despite some devastation, many of the key...

cultural/historical sites are intact. In fact, we offered to send the client detailed information and photographic evidence supporting this reality, but they refused to even consider that they may be misinformed. Thank you.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The amount they sent me is far from adequate for this long-awaited, extremely expensive trip.  I could have planned  this trip on my own, but chose to save myself a lot of work and research expecting a tour guide to explain things about the country, the people, etc.  All I got from Smartours was air and hotels so deducting these two items--WHICH I COULD HAVE BOOKED MYSELF--I think a minimum of $1,000 is expected.  I have already received $500 (in dribs and drabs), but considering that I paid $4,348 this is an insult.  I wrote them that even if I took off the most expensive air (which they certainly did not pay with a group rate) that would have  been $1,148 (the air on the day I checked ran from $776 on Air China to $1,148 on American--all direct, non-stop to Tokyo).  $1,148 from the total of $4,348 leaves a balance of $3,200 and frankly half of that would be the amount I should get from them.  That would be $1,600 but I will accept a total of $1,000 or a balance due me of $500.  They also promised local English-speaking guides in each city and we got NOT ONE LOCAL GUIDE.  Did they all have family emergencies as we were told the original tour director who was to have accompanied us on the entire trip had?  Is this such a chintzy organization that the agency they deal with in Japan did not have one decent English-speaking tour director to accompany us?  THEY SHOULD HAVE CANCELLED THE TRIP.  We learned nothing about Japan on this trip.  We travel to learn.  Our whole group was screaming, some even called Smartours from Japan, with no adequate response.  We had several long bus trips where not one word was spoken, nothing pointed out along the way.  Hey!  I'm nearly 78 years old and have been travelling all my life, frequently with the former Smartours group (these new owners are BAD) and never had this experience before.  I will not/can not let this go.  It's too expensive a loss for me. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by smarTours regarding complaint ID [redacted].  I have not heard from ST since filing the complaint with Revdex.comNYSincerely,[redacted]

Dear [redacted], Thank you very much for assisting with this problem. smarTours has had extensive conversations with the client regarding this matter, and we had come to an agreement. This complaint has been addressed, and we have been very generous with reimbursement for this issue. Thank you,...

and we trust this brings this matter to a conclusion. Kind regards, Linda N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Greg of smarTours ignored the fact that the major historical/cultural sites were destroyed by earthquake in Nepal.  I forwarded him an email showing the photos before/after the earthquake as evidence, but he insisted that there are still something else for us to see.  As tourists, we are greatly interested in historical/cultural sites, not something else or the ruins from the disaster.
According to their receptionist _ there are similar complaints from other customers. 
 I tried to comprise (not a refund) by requesting a change to another tour without paying penalty fee  of $300 because there is no faulty of any one and smarTours has nothing to loose; otherwise smarTours may loose many customers (word of mouth)
However, all we want is allowing us to change to another tour without paying penalty 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Check fields!

Write a review of Garcia, Dr. Joseph

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Garcia, Dr. Joseph Rating

Overall satisfaction rating

Add contact information for Garcia, Dr. Joseph

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated