Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Greg of smarTours ignored the fact that the major historical/cultural sites were destroyed by earthquake in Nepal I forwarded him an email showing the photos before/after the earthquake as evidence, but he insisted that there are still something else for us to see As tourists, we are greatly interested in historical/cultural sites, not something else or the ruins from the disaster According to their receptionist _ there are similar complaints from other customers I tried to comprise (not a refund) by requesting a change to another tour without paying penalty fee of $because there is no faulty of any one and smarTours has nothing to loose; otherwise smarTours may loose many customers (word of mouth) However, all we want is allowing us to change to another tour without paying penalty In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Greg of smarTours ignored the fact that the major historical/cultural sites were destroyed by earthquake in Nepal I forwarded him an email showing the photos before/after the earthquake as evidence, but he insisted that there are still something else for us to see As tourists, we are greatly interested in historical/cultural sites, not something else or the ruins from the disaster According to their receptionist _ there are similar complaints from other customers I tried to comprise (not a refund) by requesting a change to another tour without paying penalty fee of $because there is no faulty of any one and smarTours has nothing to loose; otherwise smarTours may loose many customers (word of mouth) However, all we want is allowing us to change to another tour without paying penalty In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]