[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My account with the bank has finally been credited the refund for the service contractI appreciate your help in resolving this issue Regards, [redacted] ***
October 23, Revdex.com of the Southwest Jefferson NE, Suite A Albuquerque, New Mexico Re: Consumer Complaint: [redacted] ID # [redacted] Dear Representative, This note is in response to the complaint made by Ms [redacted] which we received October 23, We have honored the Consumer's request; enclosed please find the copy of the dealership check showing the payment to New Mexico Educators Federal Credit Union for the cancellation of the service contract, in the amount of $2,The check should reach the credit union in the next few days Also I want to express our sincere apology for the mistakes made in processing the cancellation, which resulted in the delayed payment to the credit union Thank you for your assistance in this matter Sincerely, * [redacted] Garcia Automotive Group Enclosure
December 29, 2014 Revdex.com of the Southwest Jefferson NE, Suite A Albuquerque, New Mexico 87109 Re: Consumer Complaint: *** *** ID #*** Dear Representative, We acknowledge receipt of the above referenced complaint. As requested by your representative
***, I am enclosing the entire file generated regarding Ms*** ***'s complaint, the file is comprised of: complaints made to the Office of the Attorney General of California, Office of the Attorney General of New Mexico, our response to the Office of the Attorney General of New Mexico, a request (made by Ms***), to *** *** *** *** *** to cancel the credit card charge and our rebuttal and supporting documentation sent to the credit union, which show the Consumer entered into a legally binding agreement to purchase a vehicle from Garcia Honda. It is important to note; the Consumer's credit union has not made a chargeback to Garcia Honda, this indicates to us they also understand Ms*** entered into a legally binding agreement, which cannot be unilaterally dishonored by the Consumer. Thank you for your assistance in this matter. Sincerely, ** *** Garcia Automotive Group Enclosures
Complaint: ***
I am rejecting this response because:Contrary to Garcia Honda (GH) believing they owe me nothing, I believe they do. The MasterCard documented decision was never provided to me, but I believe it and the *** dispute document review could support my position. GH used an unclear questionable form, and was less than truthful on occasion as borne out in my complaint, response, and related documents. I stand by my request that GH refund my $1,deposit. I don't understand their riddle, but maybe third time's a charm.Respectfully,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
March 6, Revdex.com of the Southwest Jefferson NE, Suite A Albuquerque, New Mexico Re: Consumer Complaint: *** *** Dear Representative, This note is in response to the complaint made by Mr*** received March 6, After looking into the complaint and finding the reason for
the delay in processing the registration; the titling department processed the registration immediatelyI have enclosed a copy of the registration for your recordsThe Consumer was called and we offered to deliver the registration but the Consumer chose to pithe plate and registration at our business office, located at Lomas BlvdNEWe sincerely regret the delay to the ConsumerThank you for your assistance in this matterSincerely, ** *** Garcia Automotive Group Enclosure
Complaint: ***
I am rejecting this response because:
Parts
of Garcia Honda’s (GH) response warrant address. I am submitting additional
information to support my claim and meet statute of limitations.
Firstly, their group form covers eight scenarios. GH selected what suited them. I refer you to criteria #3, “This is not a
purchase agreement.” And I wasn’t
ordering or awaiting delivery of a vehicle.
The new Crosstour was on their premises
The
*** (CU) Manager of Card Services conveyed MasterCard’s (MC) decision. I was shocked. He became aware that MC never received all of
my dispute documentation. Somehow the
ball was dropped between them and MC. Importantly,
I never received GH’s rebuttal of March in a timely way.
By May MC had already made its determination. MC never learned that GH added pricing figures to the group form after I signed the form, nor was GH owning up to their
advertised offer of $4K off MSRPThe CU Manager claimed his hands were tied and said since MC is an independent processing center,
the decision could not be overturned. Though he was apologetic, he could not take additional action. I
also never received a document explaining the decision
GH refused to negotiate my offer for the Crosstour. How serious were they to sell me the car. Not very.
On January 29, GH sold the Crosstour before even notifying me
of their refusal to refund my $1K deposit! Fair or honest business practice?
GH
accused me of going to Perfection Motors for a better deal. This was totally unfounded and an insult to
me. I rest on my complaint submittal and
request GH refund my $1K deposit
Respectfully,
***
***
*** *** *** ***
*** ** *** ***
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I thank Garcia Honda for the change in name on the service vouchers. However, Garcia Honda is avoiding responsibility for its earlier dismissals of my very clear requests in this regard and its prior unwillingness to correct the problem, going so far as to telling me that it could not because of some nation-wide policy. This is more than a "mistake" that needs to be "clarified". There was misrepresentation and total lack of concern.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Dear Revdex.com Representative,First I want to extend our sincere apology for any discomfort caused to the consumer by use of an incorrect name on the Car Care forms.We have this afternoon reached out to the [redacted] representative to assist in the correction of the problem.The [redacted]...
representative has called the consumer to clarify and reissue coupons as she desires. Again please extend our apology and let Ms. [redacted] know we truly appreciate her as our valued customer.Sincerely,[redacted]Garcia Automotive Group
We have answered this complaint mutiple times. We will have to agree to disagree with the Consumer. Nothing is owed to the Consumer.[redacted], Garcia Honda
October 23, 2014
Revdex.com of the Southwest
7007 Jefferson NE, Suite A
Albuquerque, New Mexico 87109
Re: Consumer Complaint: [redacted] ID #[redacted]
Dear Representative,
This note is in response to the complaint made by Ms. [redacted] which we received...
October 23, 2014.
We have honored the Consumer's request; enclosed please find the copy of the dealership check showing the payment to New Mexico Educators Federal Credit Union for the cancellation of the service contract, in the amount of $2,575.00. The check should reach the credit union in the next few days.
Also I want to express our sincere apology for the mistakes made in processing the cancellation, which resulted in the delayed payment to the credit union.
Thank you for your assistance in this matter.
Sincerely,
*. [redacted]
Garcia Automotive Group
Enclosure
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
My account with the bank has finally been credited the refund for the service contract. I appreciate your help in resolving this issue.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My account with the bank has finally been credited the refund for the service contractI appreciate your help in resolving this issue Regards, [redacted] ***
October 23, Revdex.com of the Southwest Jefferson NE, Suite A Albuquerque, New Mexico Re: Consumer Complaint: [redacted] ID # [redacted] Dear Representative, This note is in response to the complaint made by Ms [redacted] which we received October 23, We have honored the Consumer's request; enclosed please find the copy of the dealership check showing the payment to New Mexico Educators Federal Credit Union for the cancellation of the service contract, in the amount of $2,The check should reach the credit union in the next few days Also I want to express our sincere apology for the mistakes made in processing the cancellation, which resulted in the delayed payment to the credit union Thank you for your assistance in this matter Sincerely, * [redacted] Garcia Automotive Group Enclosure
December 29, 2014 Revdex.com of the Southwest Jefferson NE, Suite A Albuquerque, New Mexico 87109 Re: Consumer Complaint: *** *** ID #*** Dear Representative, We acknowledge receipt of the above referenced complaint. As requested by your representative
***, I am enclosing the entire file generated regarding Ms*** ***'s complaint, the file is comprised of: complaints made to the Office of the Attorney General of California, Office of the Attorney General of New Mexico, our response to the Office of the Attorney General of New Mexico, a request (made by Ms***), to *** *** *** *** *** to cancel the credit card charge and our rebuttal and supporting documentation sent to the credit union, which show the Consumer entered into a legally binding agreement to purchase a vehicle from Garcia Honda. It is important to note; the Consumer's credit union has not made a chargeback to Garcia Honda, this indicates to us they also understand Ms*** entered into a legally binding agreement, which cannot be unilaterally dishonored by the Consumer. Thank you for your assistance in this matter. Sincerely, ** *** Garcia Automotive Group Enclosures
Complaint: ***
I am rejecting this response because:Contrary to Garcia Honda (GH) believing they owe me nothing, I believe they do. The MasterCard documented decision was never provided to me, but I believe it and the *** dispute document review could support my position. GH used an unclear questionable form, and was less than truthful on occasion as borne out in my complaint, response, and related documents. I stand by my request that GH refund my $1,deposit. I don't understand their riddle, but maybe third time's a charm.Respectfully,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
March 6, Revdex.com of the Southwest Jefferson NE, Suite A Albuquerque, New Mexico Re: Consumer Complaint: *** *** Dear Representative, This note is in response to the complaint made by Mr*** received March 6, After looking into the complaint and finding the reason for
the delay in processing the registration; the titling department processed the registration immediatelyI have enclosed a copy of the registration for your recordsThe Consumer was called and we offered to deliver the registration but the Consumer chose to pithe plate and registration at our business office, located at Lomas BlvdNEWe sincerely regret the delay to the ConsumerThank you for your assistance in this matterSincerely, ** *** Garcia Automotive Group Enclosure
Complaint: ***
I am rejecting this response because:
Parts
of Garcia Honda’s (GH) response warrant address. I am submitting additional
information to support my claim and meet statute of limitations.
Firstly, their group form covers eight scenarios. GH selected what suited them. I refer you to criteria #3, “This is not a
purchase agreement.” And I wasn’t
ordering or awaiting delivery of a vehicle.
The new Crosstour was on their premises
The
*** (CU) Manager of Card Services conveyed MasterCard’s (MC) decision. I was shocked. He became aware that MC never received all of
my dispute documentation. Somehow the
ball was dropped between them and MC. Importantly,
I never received GH’s rebuttal of March in a timely way.
By May MC had already made its determination. MC never learned that GH added pricing figures to the group form after I signed the form, nor was GH owning up to their
advertised offer of $4K off MSRPThe CU Manager claimed his hands were tied and said since MC is an independent processing center,
the decision could not be overturned. Though he was apologetic, he could not take additional action. I
also never received a document explaining the decision
GH refused to negotiate my offer for the Crosstour. How serious were they to sell me the car. Not very.
On January 29, GH sold the Crosstour before even notifying me
of their refusal to refund my $1K deposit! Fair or honest business practice?
GH
accused me of going to Perfection Motors for a better deal. This was totally unfounded and an insult to
me. I rest on my complaint submittal and
request GH refund my $1K deposit
Respectfully,
***
***
*** *** *** ***
*** ** *** ***
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I thank Garcia Honda for the change in name on the service vouchers. However, Garcia Honda is avoiding responsibility for its earlier dismissals of my very clear requests in this regard and its prior unwillingness to correct the problem, going so far as to telling me that it could not because of some nation-wide policy. This is more than a "mistake" that needs to be "clarified". There was misrepresentation and total lack of concern.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Dear Revdex.com Representative,First I want to extend our sincere apology for any discomfort caused to the consumer by use of an incorrect name on the Car Care forms.We have this afternoon reached out to the [redacted] representative to assist in the correction of the problem.The [redacted]...
representative has called the consumer to clarify and reissue coupons as she desires. Again please extend our apology and let Ms. [redacted] know we truly appreciate her as our valued customer.Sincerely,[redacted]Garcia Automotive Group
We have answered this complaint mutiple times. We will have to agree to disagree with the Consumer. Nothing is owed to the Consumer.[redacted], Garcia Honda
October 23, 2014
Revdex.com of the Southwest
7007 Jefferson NE, Suite A
Albuquerque, New Mexico 87109
Re: Consumer Complaint: [redacted] ID #[redacted]
Dear Representative,
This note is in response to the complaint made by Ms. [redacted] which we received...
October 23, 2014.
We have honored the Consumer's request; enclosed please find the copy of the dealership check showing the payment to New Mexico Educators Federal Credit Union for the cancellation of the service contract, in the amount of $2,575.00. The check should reach the credit union in the next few days.
Also I want to express our sincere apology for the mistakes made in processing the cancellation, which resulted in the delayed payment to the credit union.
Thank you for your assistance in this matter.
Sincerely,
*. [redacted]
Garcia Automotive Group
Enclosure
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
My account with the bank has finally been credited the refund for the service contract. I appreciate your help in resolving this issue.
Regards,
[redacted]