Garcia's Lawn Care

Dear Sirs, I spoke with Ms [redacted] on January 18th, to let her know that we had received her concern and that a billing specialist was reviewing her account and would follow up with her On January 18th, our representative did call the phone number provided on the Revdex.com form and left a voicemail message with her name and direct phone number with a request for Ms [redacted] to call usUnfortunately, we have not heard back from Ms [redacted] Once we connect with Ms [redacted] , we are happy to work with her to resolve her concernWe respectfully ask that she call the representative at the number provided in the voicemail message Sincerely, Joe D [redacted] Customer Support Manager Providence Health and Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Dear Sirs, Thank you for forwarding the concern of our patientWe have reviewed their accountOur patient had notified us of their care concern and a clinical review was performed of the services provided which found that care was appropriateHowever, we do understand our patient's concern and have made an adjustment to his original date of service to bring that patient balance to $as requested We have sent an email to our patient via MyChart with this adjustment information.We hope this resolves their concern and we apologize for any inconvieience to our patientPlease let me know if you need anything elseSincerely, Joe D [redacted] Providence Health and Services

In consideration of HIPPA requirements related to the nature of the requested investigation; the patient's concerns are being addressed through our grievance process A response will be mailed via post to Ms [redacted] on or before March 1,

Complaint: [redacted] At this time, I am rejecting this response because I am still waiting for a confirmation letter from [redacted] stating that my account has $balance and my collection status will be removed as noted in the response from Swedish Case Manager I want to be assured that my account is in a good position Furthermore, I want Swedish, both hospital and medical parties, to confirm that these types of issues will never occur to me ever again Colleen, Billing Specialist at Swedish Medical Mill Creek, will need to be "reeducated" again that [redacted] is a separate entity from [redacted] and [redacted] does not include [redacted] in the benefit/coverage They are two separate entities She keeps insisting that [redacted] Healthcare covers [redacted] in the plan as well and refuses to accept that [redacted] is a secondary insurance, over and over again In addition, [redacted] must be entered if has not yet been done so or visible in Swedish system as a secondary insurance accordinglySwedish must use both insurance plans to bill the services correctly Until that time, I will gladly accept the complaint being resolved Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I don't understand, however, their contention that my account was delinquent at one point because that is definitely NOT the case I had made all of the current budgeted payments through December, so I don't know how there could be the perception on their part that I was delinquent In any case, I received a phone call from the billing department informing me that they had withdrawn the referral to the collection agency and would continue with the previously arranged budgeted payments I was also assured that there would be no adverse impact on my credit ratingI very much appreciate the assistance of the Revdex.com in resolving this issue.Sincerely, [redacted]

Dear ***,Thank you for your notification on this concernUnfortunately, I am not in receipt of your August 14, communication and I am sorry for any delay.We have reviewed our patient’s Providence Health and Services account for the date in questionWhile the information we gave to our patient was correct, we can certainly understand any confusion on the posting of their paymentAs a resolution, we have adjusted this date of service to a $balance and have notified the collection agency to cease any collection activityThe Agency will also notify any credit reporting bureaus to please remove this information from their records.We have notified our patient via email of this resolution and have included our contact information if they should have any questions.We believe this resolves our patient’s concernWe apologize for any inconvenience in their resolution of this matter.Please let me know if you need anything additional Sincerely, Joe D [redacted] Customer Support ManagerProvidence Health and Services

Complaint: [redacted] I am rejecting this response because: I was told I could be provided a service by the hospital staff that I actually couldn't receiveIf they had given me correct information in the first place, I never would have done the triage or incurred any service feesThis is entirely their mistake, and I shouldn't have to pay for it.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Thank you for sending this complaint for reviewOn July 22,we spoke to the patient by phoneOur patient requested that communication be in writing and also requested an itemized statement of charges for this date of serviceOn July 23,we placed a letter in the mail (see attached) to our patient explaining billing for this accountAn itemized statement was included.The letter included a direct contact name and phone number if our patient should have any additional questions.To date we have not heard back from our patientHowever we are happy to assist if they should call back.Sincerely,Joe D [redacted] Providence Heath and Services Per your request, we have enclosed a Providence Health and Services itemized Explanation of Charges These charges are for lab tests as requested by Dr F*, and are in addition to your office visit with your physician The labs were processed at Providence Portland Medical Center and the results were then sent back to Dr F*These charges are for lab services provided by Providence and are not an overpayment from any insurance Your lab charges are billed separately from your physician chargesThey would not have been included in any billing statement Dr F [redacted] would have sent to you Dr F [redacted] is a separate medical provider and Providence would have no record of his billing to you In February 2015, the lab charges were billed to your Insurance provider, [redacted] Based on your benefits, a contractual adjustment of $was applied and [redacted] applied the remainder, $to your deductable [redacted] would be able to assist you if you have further questions about your benefits If you have additional questions about the balance from Providence Health and Services, please feel free to contact our Liaison, Angelia at [redacted] Sincerely, Joe D [redacted] Customer Support Manager Providence Health and Services

***DOCUMENT ATTACHED [redacted] Revdex.comPO BOX 1000DuPont, WA June 01, 2016Revdex.com Complaint ID [redacted] ( [redacted] ) Dear Sirs,Thank you for notifying us of this concern and your patience while we worked to resolve this issue for our patient.Our patient received services at Providence Everett Medical Center on December 30, Services provided by Providence were billed to our patient's insurance carrier and there is a $Providence Health and Services balance for that date of serviceOur review did indicate that the Anesthesiologist who provided services on this date was an outside provider who billed our patient through a separate billing officeOn behalf of our patient, our representative made outreach calls to this separate non Providence office to inquire about the charges to our patient and to ask for a review of their billing to themWe spoke to the complainant on May 16, to update them on steps taken to date to resolve the billing issue with the Anesthesia billing office.On May 23rd, as a result of our inquiry, the Anesthesia billing office informed us that they have adjusted their billing to the patient for this date of service to a $balance.The complainant also expressed concerns about the care provided by the non Providence Anesthesiologist on the date of serviceIt is our understanding that the Anesthesiologist had reached out to our patient at an earlier date to follow up on those concerns.Providence Health and Services also conducted an independent medical review to insure that care provided by our staff was appropriate.With the adjustment to a $patient balance for the date of service, we believe the issue with the Anesthesiologist billing office is now resolved.If our patient has any questions about the review/resolution of their complaint, we respectfully ask that they contact our representative, Lorraine W at 215-We are happy to help.Please let me know if you need anything further Sincerely,Joe D [redacted] Customer Support Manager Providence Health and Services [redacted] Providence.org

Complaint: [redacted] I am rejecting this response because:I was quite clear in my complaint I will explain it again This company was aware of the scheduled surgery months prior They waiting until week prior to contact me to tell me that I needed to pay them $prior to surgery or I could not have surgery They ADMITTED they knew the surgery was scheduled months prior and they also admitted it is THEIR POLICY to WAIT until week prior to surgery to ask for additional funds At no time in the weeks prior to that had they ever contacted me by email, phone, fax or mail to advise of any payment that was due They also knew that I had just previously paid the Eye Surgeon $2,as per my deductibleThe Eye Clinic and Surgeon was appalled at their decisions to work this waySince they've admitted their policies and admitted they knew months prior and admitted they had never tired to contact me, and this was not an ELECTIVE surgery, I would appreciate them explaining their reasoning on the Revdex.com complaint as in any other realm of business albeit, Business to Business or consumer, this could be construed as extortion Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for helping to resolve this issueI was told he called and left a message but my wife accidentally erased his message, pressed the wrong buttonShe did and does apologizeI was waiting for him to call back.Sincerely, [redacted]

Orthapedic Physician Associates rents space at Swedish Issaquah, however, they are not owned by SwedishI have inluded contact information for leaders at thier facility so that this concern can be properly directed Devan B***, Administrator, [redacted] Kara D [redacted] , Executive Director, [redacted] I did double check our system and Mr [redacted] has not had any appointments at Swedish in the last months or more Thank you

Dear Sirs, Thank you for your communication of this concernOur patient had requested a review of the Level of Care assigned and the subsequent charges resulting from a visit to our Hospital Emergency Room in May Our clinicians have reviewed the Emergency Room visitBased on their review, the level of care originally assigned (4) has been adjusted to a Level of Care Our patient will receive an updated billing statement reflecting the revised level of careIn addition, as previously communicated to our patient, as a courtesy , we have adjusted to a $balance charges for Providence supplied radiology services that were a part of our patient’s May Hospital Emergency Room visit If our patient has any questions about the Level of Care review, we respectfully ask that she contact our Providence Little Company of Mary (San Pedro) Hospital at 310-514- We also ask that our patient please disregard their 1/8/Providence billing statement, as an updated statement will be generated and mailed to our patient Providence sincerely apologizes to our patient for any inconvenience in their resolution of their concernPlease let me know if you need anything additionalSincerely Joe D [redacted] Providence Health and Services

Upon review of the disputed account, it has been determined that the patient had made the required payments at the time the account had been transfered to collections; although, he had been delinquent at one time The account has been canceled at the collection agency and a representative will contact the patient to reinstate the payment plan

After a thorough review of the account notes I have determined that Mr [redacted] is correctBoth he and his attorney provided both his automobile insruance and his health insurance informationUnfortunately, due to an error on our part, the auto insurance was billed but amount they did not pay was not then billed to the health insuranceEffective today (10/8/15) the remaining balance has been cancelled from collections and any negative credit reporting will be reversed if it has occuredThe amount outstanding for services on 3/26/have been written off leaving a zero balance

Dear Sirs, I respectfully ask that our patient contact me directly at [redacted] so that I may gather some additional information about the nature of her concernSincerely, Joe D [redacted] Customer Support ManagerProvidence health and Services

The guarantor established a payment plan and has paid the facility bill It was noticed in reviewing the facility accoutn that there appeared to be a change in address The address provided to the physician billing goup would have been the address the patient was registered with The contact informaiton for disputing the ED physician's bill is [redacted] @ [redacted] The patient should have also received an EOB related to services for both the facility and physician billing group and any other services that may have been associated with this visit