Garcia's Auto & Muffler Shop Reviews (5)
Garcia's Auto & Muffler Shop Rating
Address: 6403 W Van Buren St, Phoenix, Arizona, United States, 85043-5004
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Revdex.comComplaint #10975866Mr C[redacted] brought in Lawn mower on 11/20/2015 and asked for a complete service to be performed on his mower.Upon inspection our technician found the mower did not run and the cylinder head piston walls have scoring, which scratches...
where the piston rides up and down causing slight loss of compression and loss of power.This condition is consistent when mowers have lack of service. He also was informed about the mower having a slight bent crankshaft, which causes mower to vibrate when running.On 11/23/2015 Mr. C[redacted] was informed of our findings, and he authorized the complete tune up knowing the condition of his mower.On 11/30/2015 Mr. C[redacted] came to pick up his lawn mower, he started it up, paid and left.12/01/2015 Mr C[redacted] called twice to our place of business and began verbally abuse one of our employeesIt is our policy and has been in place for over 33 years to accommodate our customers concerns in any possible way to help defuse the situation. But, after several minutes of verbally abusing and threatening, Mr. C[redacted] was asked not to call back.In relation with form of payment, we do accept credit or debit cards when sales are over one hundred dollars. Mr C[redacted] was informed of our payment policy.Sincerely, Garcia's Auto & Muffler Shop
Revdex.comComplaint #10975866Mr C[redacted] brought in Lawn mower on 11/20/2015 and asked for a complete service to be performed on his mower.Upon inspection our technician found the mower did not run and the cylinder head piston walls have scoring, which scratches...
where the piston rides up and down causing slight loss of compression and loss of power.This condition is consistent when mowers have lack of service. He also was informed about the mower having a slight bent crankshaft, which causes mower to vibrate when running.On 11/23/2015 Mr. C[redacted] was informed of our findings, and he authorized the complete tune up knowing the condition of his mower.On 11/30/2015 Mr. C[redacted] came to pick up his lawn mower, he started it up, paid and left.12/01/2015 Mr C[redacted] called twice to our place of business and began verbally abuse one of our employeesIt is our policy and has been in place for over 33 years to accommodate our customers concerns in any possible way to help defuse the situation. But, after several minutes of verbally abusing and threatening, Mr. C[redacted] was asked not to call back.In relation with form of payment, we do accept credit or debit cards when sales are over one hundred dollars. Mr C[redacted] was informed of our payment policy.Sincerely, Garcia's Auto & Muffler Shop
See attached letter
Dear...
[redacted]:As a business that has been running for over thirty years,�...⇄ clientele based on honesty and the quality of our work. It is our p...⇄
Garcia muffler shop did not advise me of anything concerning my mower . the father told me he had a doctor appointment so he might take more time to work on my mower . The following week I went to pick up lawnmower daughter or daugther-in -law informed me of cash only then she also informed me that her son did the work on mower , prior to learning of cash only policy we loaded mower on truck that was when I was informed of cash only policy, she talked to brother of using debit card he said no , then two big guys working there came and unloaded mower I guess they thought there was gonna be a problem ,we never started mower at that time, not until I came back with cash did I have them start mower that was when I saw all the problems ,mower smoked and vibrated father was there when I went to pick up my mower that was when he said my mower had problems . I am not satisfied on there response ,I would be happy if Revdex.com would check there financials on cash only seem s like there not declaring all there cash transactions