Garcia's Renovation

From: Garcia's Renovations <garciasrenovation@[redacted].com>Date: Thu, Nov 5, 2015 at 6:11 PMSubject: Re: [redacted] Complaint ([redacted])Below is our response to the complaint.In March 2015, we were hired by a homeowner and his wife to remodel a kitchen and bathroom. We began work in early...

April. Once we began work, the homeowner made additional change orders to the contract. We focused on the change order because they were items that needed to be taken care of before completing any renovation work. The change orders were completed, and the owner of the apartment requested us to stop work in two different occasions throughout the project for a week each, due to one week the owner would be traveling for business and he didn't want anyone at the property, two his wife was traveling to Brazil and wouldn't be home. The homeowner had originally delayed the project with change order, and then the delay of two weeks of stopped work per owners request. Once we were able to return the the property, our company discovered a lot of plumbing issues that needed to be addressed and fixed by property management, due to the damages affecting other apartments. We addressed this issue to the owner and the owner stated he would talk to building management since the plumbing issue was out of the contractor's hand. Once the owner spoke to building management he was given a feedback that the apartment complex wouldn't take care of the issue, that it was the owner's responsibility.  The homeowner wanted Garcia's Renovations to be responsible for the existing issues and damages the plumbing had, we disagreed and issues began since. Once this disagreement began, so did problems. The homeowner's wife began verbally harassing our workers, which resulted in 4 employees refusing to work at this specific project. The homeowner's wife did not only verbally harass our employees, but she smoked marijuana in the presence of the workers, offered them drugs and made them feel uncomfortable. At one point through the harassment, the homeowner's wife chased one of the employees across the street because he was terrified of her. She had been using drugs, cursing, harassing the employee, chose to walk out until she calmed down and she chased him across the street. That same day both homeowners called in the contractors and they were extremely rude, aggressive and cursing at the contractor. The owners verbally told the contractor to not go back into the property (their was never a written termination of contract) , and demanded to get his money back, and threatened to make false statements in any social media, internet google, or any business bureau we were associated with. Aside from all of the homeowners threats, the homeowner called in the supply store where his kitchen cabinets were being held upon pick-up, cancelled the order and collected his $3000 that had been paid towards kitchen supplies. Garcia's Renovations would also like to address that without a company insurance no company (our company) could not do any work in the apartment building, therefore this states that before any work was done we had submitted our paperwork. Garcia's Renovations had a bad experience with these homeowners, lawyers are currently involved, and these homeowners have to remove any negative statements they have made against our company. Both parties have agreed that the fair money being refunded is $3,500 out of the $10k originally requested by the homeowners. We are now in the process of clearing any negative outcomes these homeowners false complaints have caused our company.Please let me know if you need anything else, and what is the time frame or process of getting this complaint resolved and having our Revdex.com grade corrected.Thank you,Leticia M[redacted]

Garcia's concrete -renovation [redacted] Fairfax VA [redacted] Begin forwarded message:From: Business ???????? <garciasrenovation@[redacted].com>Date: November 5, 2015 at 6:57:05 PM ESTTo: Jose G[redacted] <garciasconcrete@[redacted].com>, Reno <garciasrenovation@[redacted].com>Subject: Fwd: [redacted] Complaint ([redacted])Sent from my [redacted]Begin forwarded message:From: "Garcia's Renovations" <garciasrenovation@[redacted].com>Date: November 5, 2015 at 6:11:32 PM ESTTo: [redacted] <[redacted]@myRevdex.com.org>Subject: Re: [redacted] Complaint ([redacted])Good afternoon [redacted],Below is our response to the complaint.In March 2015, we were hired by a homeowner and his wife to remodel a kitchen and bathroom. We began work in early April. Once we began work, the homeowner made additional change orders to the contract. We focused on the change order because they were items that needed to be taken care of before completing any renovation work. The change orders were completed, and the owner of the apartment requested us to stop work in two different occasions throughout the project for a week each, due to one week the owner would be traveling for business and he didn't want anyone at the property, two his wife was traveling to Brazil and wouldn't be home. The homeowner had originally delayed the project with change order, and then the delay of two weeks of stopped work per owners request. Once we were able to return the the property, our company discovered a lot of plumbing issues that needed to be addressed and fixed by property management, due to the damages affecting other apartments. We addressed this issue to the owner and the owner stated he would talk to building management since the plumbing issue was out of the contractor's hand. Once the owner spoke to building management he was given a feedback that the apartment complex wouldn't take care of the issue, that it was the owner's responsibility.  The homeowner wanted Garcia's Renovations to be responsible for the existing issues and damages the plumbing had, we disagreed and issues began since. Once this disagreement began, so did problems. The homeowner's wife began verbally harassing our workers, which resulted in 4 employees refusing to work at this specific project. The homeowner's wife did not only verbally harass our employees, but she smoked marijuana in the presence of the workers, offered them drugs and made them feel uncomfortable. At one point through the harassment, the homeowner's wife chased one of the employees across the street because he was terrified of her. She had been using drugs, cursing, harassing the employee, chose to walk out until she calmed down and she chased him across the street. That same day both homeowners called in the contractors and they were extremely rude, aggressive and cursing at the contractor. The owners verbally told the contractor to not go back into the property (their was never a written termination of contract) , and demanded to get his money back, and threatened to make false statements in any social media, internet google, or any business bureau we were associated with. Aside from all of the homeowners threats, the homeowner called in the supply store where his kitchen cabinets were being held upon pick-up, cancelled the order and collected his $3000 that had been paid towards kitchen supplies. Garcia's Renovations would also like to address that without a company insurance no company (our company) could not do any work in the apartment building, therefore this states that before any work was done we had submitted our paperwork. Garcia's Renovations had a bad experience with these homeowners, lawyers are currently involved, and these homeowners have to remove any negative statements they have made against our company. Both parties have agreed that the fair money being refunded is $3,500 out of the $10k originally requested by the homeowners. We are now in the process of clearing any negative outcomes these homeowners false complaints have caused our company.Please let me know if you need anything else, and what is the time frame or process of getting this complaint resolved and having our Revdex.com grade corrected.Thank you,Leticia M[redacted]

From: Garcia's Renovations <garciasrenovation@[redacted].com>Date: Thu, Nov 5, 2015 at 6:11 PMSubject: Re: [redacted] Complaint ([redacted])Below is our response to the complaint.In March 2015, we were hired by a homeowner and his wife to remodel a kitchen and bathroom. We...

began work in early April. Once we began work, the homeowner made additional change orders to the contract. We focused on the change order because they were items that needed to be taken care of before completing any renovation work. The change orders were completed, and the owner of the apartment requested us to stop work in two different occasions throughout the project for a week each, due to one week the owner would be traveling for business and he didn't want anyone at the property, two his wife was traveling to Brazil and wouldn't be home. The homeowner had originally delayed the project with change order, and then the delay of two weeks of stopped work per owners request. Once we were able to return the the property, our company discovered a lot of plumbing issues that needed to be addressed and fixed by property management, due to the damages affecting other apartments. We addressed this issue to the owner and the owner stated he would talk to building management since the plumbing issue was out of the contractor's hand. Once the owner spoke to building management he was given a feedback that the apartment complex wouldn't take care of the issue, that it was the owner's responsibility.  The homeowner wanted Garcia's Renovations to be responsible for the existing issues and damages the plumbing had, we disagreed and issues began since. Once this disagreement began, so did problems. The homeowner's wife began verbally harassing our workers, which resulted in 4 employees refusing to work at this specific project. The homeowner's wife did not only verbally harass our employees, but she smoked marijuana in the presence of the workers, offered them drugs and made them feel uncomfortable. At one point through the harassment, the homeowner's wife chased one of the employees across the street because he was terrified of her. She had been using drugs, cursing, harassing the employee, chose to walk out until she calmed down and she chased him across the street. That same day both homeowners called in the contractors and they were extremely rude, aggressive and cursing at the contractor. The owners verbally told the contractor to not go back into the property (their was never a written termination of contract) , and demanded to get his money back, and threatened to make false statements in any social media, internet google, or any business bureau we were associated with. Aside from all of the homeowners threats, the homeowner called in the supply store where his kitchen cabinets were being held upon pick-up, cancelled the order and collected his $3000 that had been paid towards kitchen supplies. Garcia's Renovations would also like to address that without a company insurance no company (our company) could not do any work in the apartment building, therefore this states that before any work was done we had submitted our paperwork. Garcia's Renovations had a bad experience with these homeowners, lawyers are currently involved, and these homeowners have to remove any negative statements they have made against our company. Both parties have agreed that the fair money being refunded is $3,500 out of the $10k originally requested by the homeowners. We are now in the process of clearing any negative outcomes these homeowners false complaints have caused our company.Please let me know if you need anything else, and what is the time frame or process of getting this complaint resolved and having our Revdex.com grade corrected.Thank you,Leticia M[redacted]

Good morning ,
I am...

emailing you in regards to the complaint for ID: [redacted]. This issue was resolved and the customer is now satisfied. Background story [redacted] rents out this property and wanted to remodel the kitchen. We began our work and things went a little bad once [redacted] tried to make Garcia's Renovations accountable for the cabinets that were not listed under our price in the contract. An argument occured between Jose and [redacted], the only thing that was included in the contract was the installation of the cabinets, not the purchase of the cabinets. Jose walked out upset out of the job because [redacted] was not complying with the terms of the contract and wanted Garcia's Renovations to purchase the cabinets. After him complaining to BB, Jose reached out to him. They settled to finish what was left of the project, and [redacted] would purchase cabinets on his own and have them installed on  his own as well. Please let me know what further steps I need to take to get this cleared from BB. 
Thank you,
Leticia

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I try to attach pictures and support docs to this email but I am getting error 404. So I will cut it short with 1 docs. I attach the contact doc proving all the material was to be provide by Jose. Also the conversation we have about how he cut corners and left a non usable kitchen over 2 months.Regards,[redacted] 
Regards,
[redacted]

Good morning , I am emailing you in regards to the complaint for ID: [redacted]. This issue was resolved and the customer is now satisfied. Background story [redacted] rents out this property and wanted to remodel the kitchen. We began our work and things went a little bad once [redacted] tried to make...

Garcia's Renovations accountable for the cabinets that were not listed under our price in the contract. An argument occured between Jose and [redacted], the only thing that was included in the contract was the installation of the cabinets, not the purchase of the cabinets. Jose walked out upset out of the job because [redacted] was not complying with the terms of the contract and wanted Garcia's Renovations to purchase the cabinets. After him complaining to BB, Jose reached out to him. They settled to finish what was left of the project, and [redacted] would purchase cabinets on his own and have them installed on  his own as well. Please let me know what further steps I need to take to get this cleared from BB. Thank you,Leticia

I searched for many different companies online before making my selection. I called this company's references, the owners of the company met with my husband and I to discuss my home renovation. I felt very comfortable with the gentleman, he showed me pictures, past projects and I loved it. I needed my basement finished and remodel my master bedroom. I couldn't be happier with the results. This company promised and fulfilled. They are a small company but know exactly what they are doing. They are very easy and smooth to work with. They gave me a list of options to chose from. Highly recommend them.