Garcinia Ultra

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** P.SI have NOT received any Packing Slips with either of these orders! I had to look up their phone number via INTERNET, when I did call, either there was no tone and someone picked up but the call was lostAlso, I have to see any kind of CREDIT IN MY ACCOUNT as of today? I still think I should receive the full credit, but I appreciate anything at all.Thank you,*** ***

To Whom It May Concern:
We are disappointed that this customer is unhappy
with...

her experience with our company and we are diligently working towards a
resolution regarding this complaint.
 [redacted] places
her order for the products Ultra Garcinia on November 28, 2014. The customer
paid shipping fees at this time for a 30 day supply of the product Ultra
Garcinia and receiving a 14 day trial period.
The “Free Trial” pertains to the time
we are allowing our customers to use our product before their commitment to
purchase the product, not for the actual product.  During their initial trial, customers who are
unsatisfied with the product are free to call our customer service agents to
cancel within the trial period without ever being charged the purchase price. Customers
are also free to call into our customer service center and have their trials
extended if they feel they need more time to review the potential benefits of
its use before they commit.
 
Our customer service number is made
available to the consumer right after their initial purchase, as we send an
order confirmation email to the email address they used to order their
trial.  We also have the number disclosed
on the packing slip and brochure that accompanies the product when it is
shipped, our website, and the number is also located on the product itself.
 
 The terms and conditions are also made
available via our website, and there is a click-accept terms and conditions box
during the checkout process that links the consumer directly to the terms and
conditions for further review before their purchase commitment.
 
Customers enrolled in our Membership
Program have the opportunity to cancel their Memberships at any time, and
return the product to our warehouse for a full refund, no questions asked.  We also provide partial refunds to consumers
that are not satisfied with our products, or don’t wish to be enrolled within
our Membership program, but wish to keep the product anyway. Our customer
service center is available 24-7 including holidays. 
 
On December 10, 2014 this customer was charged for
the Ultra Garcinia product and by doing do the customer was registered as an
auto delivery customer.  Since, we had
not received any communication from the customer to our support center at this
time with any concerns on their account.
When [redacted] contacted the Customer Service
support about cancelling her account, per her request on September 15, 2015,
the customer service department implemented that no additional charges would be
applied to her as requested and cancelled her account.
After reviewing
[redacted]’s
account
with us we found she has been refunded for the last two charges for the product
Ultra
Garcinia that was discounted since February. The refund was issued on September
15, 2015 for the monthly charge in August and July; total refund issued is
$75.51.
Refunds are made to the source of the
original payment, and processing generally takes 4 to 5 business days. 
Unfortunately, as per our company
policy, we have a strict 30 day refund policy. We are only able to issue
refund(s) for the latest charge on the account that occurred within the last 30
days.



We hope this will satisfy her concerns as well
abide by our policies.