Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. i do. To want the service reinstated. They were not a customer freely business and I was unhappy with the service which is why I cancelled the service in the first place. They don't listen to their customers, they don't follow thru with claims they make and the CEO of the company couldn't even be troubled to reply to an upset customer. Who in their right mind would elect to continue service with this company when you have many customer friendly service security companies out there. They need to come and remove their equipment and issue me a refund.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your help in this matter, Regards,
[redacted]
Thank you for allowing us the opportunity to resolve our customers complaint which was submitted. We have made multiple attempts to speak directly with Mr. [redacted] regarding his issues with our services and discuss his cancellation request. Our top company officials, Jeff B[redacted], Pam...
P[redacted] and Danette T[redacted] have made multiple attempts to contact Mr. [redacted] and have left messages with no return call. Since Mr. [redacted] has failed to return any of their calls, we are unable to resolve his issues.A representative from Mr. [redacted]'s company did speak to one of our customer service reps last week and was provdied copies of the contracts for both his locations, however no formal written cancellation request has been received or discussed. At this point we are unable to proceed with any cancellation request until we speak directly with Mr. [redacted] and receive a written cancellation request as stated in our contract terms. We feel that our company has done everything we possible can to contact Mr. [redacted] and resolve this issue he is having. If Mr. [redacted] would like to speak further regarding the issues he is having, please have him contact Danette T[redacted] directly at ###-###-####.
Good Afternoon!Mr. [redacted] signed a 36 month contract with Vector Security, Inc. on 8/11/2014. Therefore, he still has 20 months left under contract, as of today, 12/30/2015. Vector Security, Inc. requires a signature to cancel any active account. We emailed Mr. Spina a...
termination request on 10/27/2015 at 8:53am. This was not received back. However, in good faith, if Mr. [redacted] submits cancellation in writing, we will terminate him as of January 1, 2016, and void the remainder of the contract. We will not be refunding Mr. [redacted]We have attached the original contracts, which are signed by Mr. [redacted] Thank you!Michelle V[redacted]Branch AdminstratorVector Security, Inc.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I want to accept this offer but I need this annotated in my account notes or a phone number and extension to someone with knowledge of this agreement. I contacted the normal cancelation number and they are not aware of this agreement and want the full amount still. Please let me know how to proceed so we can have this resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Re: [redacted]Dear [redacted],As per the attached contract the complainants [redacted] and [redacted] signed a three year agreement with Vector Security Inc. on September 22, 2012. The contract does not reflect any changes to line #3 term: “For...
services, the initial term of this agreement is 3 years commencing on the day of the services begin and will automatically continue for successive (1) year terms unless cancelled by either of us in writing at least (30) thirty days before the end of the initial term or renewal term.”, that were agreed to by either party.Vector Security did not receive any calls making us aware of signals there were not received by our monitoring department.It is not our policy to send copies of invoices that are automatically paid via auto draft of the customer’s bank accounts.An invoice was sent to the customers in the amount of $642.53 to cover services from 8/27/14 to 11/26/14 as well as the balance due on the contract until 9/21/15. There was no additional charge for equipment.Customer is responsible for amount billed as per contract signed.Sincerely,[redacted]Collections Supervisor
Customer has been scheduled and service is in the process of being completed by Authorized Vector Dealer. Customer has direct contact information for Vector if any other issues arise.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I was led to believe the third contract signed for the wireless panel was just an amendment of the second contract signed just a couple months prior to add the new equipment and maintaining the same term period. The company took advantage to adjust the term period without bringing clear attention to it. Even the initial contract when the service was just started and all the original sensors and panel installed was only for 36 months. I was told I should have spoke with a supervisor and when I had asked to before the associate said it would make no difference. The company took advantage to entrap and extend the contract. When unfortunate circumstances required the service to be terminated, no consideration was given to my six year record as a customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Maria Saia
The renewal clause states that the customer must give Vector 30 days prior to renewal date. Customer's notification was 30 days after the renewal term.
After reviewing contract, confirmed that customer signed a 5 year agreement on June 20, 2012. We also conducted 2 recorded QA calls with the customer before and after installation were we specifically asked certain questions and one of them being "do you understand that you signed a 5year...
agreement" the customer clearly stated "YES" on both recordings. Customer is being held to the terms of the contract.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. i do. To want the service reinstated. They were not a customer freely business and I was unhappy with the service which is why I cancelled the service in the first place. They don't listen to their customers, they don't follow thru with claims they make and the CEO of the company couldn't even be troubled to reply to an upset customer. Who in their right mind would elect to continue service with this company when you have many customer friendly service security companies out there. They need to come and remove their equipment and issue me a refund.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your help in this matter, Regards,
[redacted]
We have contacted the customer and resolved all outstanding issues. We issued a refund back to the customer in the amount of $149.97
Customer spoke with management and reached an agreed upon settlement amount. Customer has been satisfied.
Thank you for allowing us the opportunity to resolve our customers complaint which was submitted. We have made multiple attempts to speak directly with Mr. [redacted] regarding his issues with our services and discuss his cancellation request. Our top company officials, Jeff B[redacted], Pam...
P[redacted] and Danette T[redacted] have made multiple attempts to contact Mr. [redacted] and have left messages with no return call. Since Mr. [redacted] has failed to return any of their calls, we are unable to resolve his issues.A representative from Mr. [redacted]'s company did speak to one of our customer service reps last week and was provdied copies of the contracts for both his locations, however no formal written cancellation request has been received or discussed. At this point we are unable to proceed with any cancellation request until we speak directly with Mr. [redacted] and receive a written cancellation request as stated in our contract terms. We feel that our company has done everything we possible can to contact Mr. [redacted] and resolve this issue he is having. If Mr. [redacted] would like to speak further regarding the issues he is having, please have him contact Danette T[redacted] directly at ###-###-####.
Good Afternoon!Mr. [redacted] signed a 36 month contract with Vector Security, Inc. on 8/11/2014. Therefore, he still has 20 months left under contract, as of today, 12/30/2015. Vector Security, Inc. requires a signature to cancel any active account. We emailed Mr. Spina a...
termination request on 10/27/2015 at 8:53am. This was not received back. However, in good faith, if Mr. [redacted] submits cancellation in writing, we will terminate him as of January 1, 2016, and void the remainder of the contract. We will not be refunding Mr. [redacted]We have attached the original contracts, which are signed by Mr. [redacted] Thank you!Michelle V[redacted]Branch AdminstratorVector Security, Inc.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I want to accept this offer but I need this annotated in my account notes or a phone number and extension to someone with knowledge of this agreement. I contacted the normal cancelation number and they are not aware of this agreement and want the full amount still. Please let me know how to proceed so we can have this resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Re: [redacted]Dear [redacted],As per the attached contract the complainants [redacted] and [redacted] signed a three year agreement with Vector Security Inc. on September 22, 2012. The contract does not reflect any changes to line #3 term: “For...
services, the initial term of this agreement is 3 years commencing on the day of the services begin and will automatically continue for successive (1) year terms unless cancelled by either of us in writing at least (30) thirty days before the end of the initial term or renewal term.”, that were agreed to by either party.Vector Security did not receive any calls making us aware of signals there were not received by our monitoring department.It is not our policy to send copies of invoices that are automatically paid via auto draft of the customer’s bank accounts.An invoice was sent to the customers in the amount of $642.53 to cover services from 8/27/14 to 11/26/14 as well as the balance due on the contract until 9/21/15. There was no additional charge for equipment.Customer is responsible for amount billed as per contract signed.Sincerely,[redacted]Collections Supervisor
Customer has been released from contract with no money owed. No refund will be issued.
Account has been terminated and pulled from collections.
Customer has been scheduled and service is in the process of being completed by Authorized Vector Dealer. Customer has direct contact information for Vector if any other issues arise.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I was led to believe the third contract signed for the wireless panel was just an amendment of the second contract signed just a couple months prior to add the new equipment and maintaining the same term period. The company took advantage to adjust the term period without bringing clear attention to it. Even the initial contract when the service was just started and all the original sensors and panel installed was only for 36 months. I was told I should have spoke with a supervisor and when I had asked to before the associate said it would make no difference. The company took advantage to entrap and extend the contract. When unfortunate circumstances required the service to be terminated, no consideration was given to my six year record as a customer.
I spoke with customer on 11/13/17 and he stated renters will be taking over the system and not to cancel the system.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Maria Saia
Customer signed a 5 year agreement for $44.99 per month on July 30, 2012. Customer is held to those terms until 7/30/17.
The renewal clause states that the customer must give Vector 30 days prior to renewal date. Customer's notification was 30 days after the renewal term.
Customer signed original 3 year agreement on 7/12/13 with a one year auto renewal term clearly stated on the contract which comes up on 7/12/18.
After reviewing contract, confirmed that customer signed a 5 year agreement on June 20, 2012. We also conducted 2 recorded QA calls with the customer before and after installation were we specifically asked certain questions and one of them being "do you understand that you signed a 5year...
agreement" the customer clearly stated "YES" on both recordings. Customer is being held to the terms of the contract.