Garden City Group LLC

Garden City Group, LLC (“GCG”) submits this email in response to the consumer complaint, ID Number [redacted] , submitted to your office by [redacted] on or about September 15, GCG is the court appointed Settlement Administrator for the class action lawsuit, [redacted] *** pending in the Northern District of California (Case No [redacted] **) (the “Action”) The parties to the Action entered into a Settlement Stipulation and Agreement effective as of November 27, (the “Settlement Agreement”), pursuant to which eligible class members who submit proper documentation (“Claim Documentation”) are entitled to receive a settlement award payment for unauthorized third-party charges appearing on their [redacted] landline telephone bills As Settlement Administrator, GCG is responsible for processing claims and issuing the settlement award payments to eligible class members Our records reflect that Mr [redacted] is an eligible class member who submitted Claim Documentation on November 25, Under the terms of the Settlement Agreement, however, no claim will be paid until the end of the claim review process which is currently ongoing Once the claim review process has concluded, settlement award payments will be mailed to eligible class members Mr [redacted] has contacted GCG on multiple occasions and we have provided him with this information We anticipate settlement award payments will be mailed in the near future, but we cannot specify a date given the ongoing claim review process For additional information regarding the Action, please visit the settlement website at [redacted] In light of the foregoing, we respectfully request that this consumer complaint be dismissed Regards, Stephanie W [redacted] Assistant General Counsel, Legal Garden City Group, LLC [redacted] Seattle, WA 98134T: [redacted]

December 22, Via Online Submission Re: [redacted] ***; Complaint ID: [redacted] Dear Ms [redacted] : Garden City Group, LLC (“GCG”) submits this letter in response to the consumer complaint ID Number [redacted] , submitted to your office on or about December 15, 2015, by [redacted] S ***, as the attorney-in-fact for [redacted] GCG is the court appointed Settlement Administrator for the class action lawsuit, [redacted] et alvAT&Tpending in the Northern District of California ( [redacted] **) (the “Action”) The parties to the Action entered into a Settlement Stipulation and Agreement effective as of November 27, (the “Settlement Agreement”), pursuant to which eligible class members who submit proper documentation (“Claim Documentation”) are entitled to receive a settlement award payment for unauthorized third-party charges appearing on their AT&T landline telephone billsAs Settlement Administrator, GCG is responsible for processing claims and issuing the settlement award payments to eligible class members Our records reflect that Mr [redacted] is an eligible class member who submitted Claim Documentation on or about October 15, Under the terms of the Settlement Agreement, however, the third party entities responsible for the charges appearing on the telephone bills, which are known as Clearinghouses under the terms of the Settlement Agreement, have the right to challenge claimsMr [redacted] claim was challenged and a notification of this challenge was mailed to Mr [redacted] on February 3, Pursuant to the challenge notification, Mr [redacted] was afforded the opportunity to rebut the challenge and he did so by submitting a timely rebuttal on February 12, Pursuant to the terms of the Settlement Agreement, challenged claims will not be finally determined until all challenges and rebuttals are completeMr [redacted] will be notified of a determination as soon as all challenges and rebuttals are complete For additional information regarding the Action, please visit the settlement website at www.ATTthirdpartybillingsettlement.com Regards, /s/ Stephanie LW [redacted] Assistant General Counsel

Complaint: ***
I am rejecting this response because:
GCG has failed to compensate me for aggravation and lost time as requested in my email to Danielle A*** on June 29, In fact, GCG failed to even acknowledge or respond to this email.GCG wrote me three checks in settlement of a claimAll three bouncedFollowing the third bounced check, my credit union wrote me a letter threatening to send a negative report to Chex Systems should the default caused by GCG's negligence persist. GCG has made no offer to compensate me for time spent visiting my bank, for the stress caused by their actions and for the aggravation resulting from their failure to simply make good on the checks they write.Accordingly, this response is rejected
Sincerely,
*** ***

Garden City Group, LLC ("GCG") submits this letter in response to a consumer complaint filedwith your office by *** ***, Complaint ID ***, on or about April 4, GCG isthe third party, court-approved Class Action Settlement Administrator in the litigations entitled***
*** vRed Bull North America, Inc., Case No** *** (KPF) and ***,et alvRed Bull GmbH, et al., Case No** ***, consolidated and pending in theUnited States District Court for the Southern District of New York (the "Action").Upon receiving Mr***'s complaint, GCG contacted it client in the Action and receivedauthorization issue a payment in the amount of $to Mr***GCG has contactedMr*** and informed him that this payment will be forthcoming.Based on the foregoing, GCG respectfully requests that this consumer complaint be dismissed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: Ive been in touch with a Tyler D*** and have been told payments will go out soon, however, this is the same information Ive been told for several months nowAll claims have been reviewed already, contrary to what GCG states, this appears to be a stall tactic as GCG seems to be known for delay/stall tactics and other maneuvers to avoid payment Please note, all claims were supposed to have been paid by May, it is now October and no payment or notice of decline has been receivedGCG likes to refer back to settlement site, however, this is also the same information they like to provide in order to avoid addressing the problemPlease note, they also have a complaint with the Revdex.com in Ohio where they also have an office, as well Ohio Attorney General's office Unless or until payment is sent to myself as well as other class members who's claims are NOT being reviewed, contrary to what they claim, please mark this complaint as UNRESOLVED. Sincerely,*** ***

From: Danielle A[redacted]Sent: Monday, August 14, 2017 7:17 AMSubject: Complaint ID [redacted]Attached is Garden City Group’s response to Complaint ID [redacted] filed by [redacted] in connection with the [redacted] v. Lifelock Inc. settlement administration.Please feel free to contact me if you have any...

questions.Kind regards,Danielle A[redacted] Garden City Group, LLC ("GCG") submits this letter in response to a consumer complaint filed with your office by [redacted], Complaint ID [redacted], on or about June 23, 2017. GCG is the third party, court approved Settlement Administrator  in the class action lawsuit [redacted]  v. [redacted]., Case No. [redacted] [redacted], currently pending in the United States District Court for the Northern District of California (the "Action").As a subclass member with two claims in the Action, [redacted] was issued two settlement payments, each in the amount of $19.48, dated October 11, 2016. Pursuant to the terms of the  Settlement Agreement, payments issued in this Action were valid for a period of 120 days from the check issue date. Accordingly, these checks became stale dated and were void with the bank on February 8, 2017 to allow for a redistribution that was required to occur within ten (I0) days as stipulated by the Settlement Agreement.GCG, as the court approved Settlement Administrator, is :required to abide by the distribution guidelines and specific timeframe as set forth in the Settlement Agreement. The parties in this Action agreed that settlement payments would be valid for a period of 120 days. As such, GCG is unable to reissue the two settlement payments totaling $38.96 to Mr. [redacted] at this time. Based on the foregoing, GCG respectfully :requests that this consumer complaint be dismissed.

Garden City Group, LLC (“GCG”) submits this email in response to the consumer complaint, ID Number [redacted], submitted to your office by [redacted] on or about September 15, 2015.  GCG is the court appointed Settlement Administrator for the class action lawsuit, [redacted]...

pending in the Northern District of California (Case No. [redacted]) (the “Action”).
The parties to the Action entered into a Settlement Stipulation and Agreement effective as of November 27, 2013 (the “Settlement Agreement”), pursuant to which eligible class members who submit proper documentation (“Claim Documentation”) are entitled to receive a settlement award payment for unauthorized third-party charges appearing on their [redacted] landline telephone bills.  As Settlement Administrator, GCG is responsible for processing claims and issuing the settlement award payments to eligible class members. 
Our records reflect that Mr. [redacted] is an eligible class member who submitted Claim Documentation on November 25, 2013.  Under the terms of the Settlement Agreement, however, no claim will be paid until the end of the claim review process which is currently ongoing.  Once the claim review process has concluded, settlement award payments will be mailed to eligible class members. 
Mr. [redacted] has contacted GCG on multiple occasions and we have provided him with this information.  We anticipate settlement award payments will be mailed in the near future, but we cannot specify a date given the ongoing claim review process.  For additional information regarding the Action, please visit the settlement website at [redacted]
In light of the foregoing, we respectfully request that this consumer complaint be dismissed.
Regards,
Stephanie W[redacted]Assistant General Counsel, Legal  Garden City Group, LLC[redacted] Seattle, WA 98134T:[redacted]

Dear Ms. [redacted]:Garden City Group, LLC ("GCG") submits this letter in response to the consumer complaint, ID Number[redacted], submitted to your office by [redacted] on or about June 20, 2016. GCG is the ClaimsProcessor in the Stryker Modular Hip Settlement, a private settlement designed to...

compensate eligible U.SPatients who had surgery to replace their Rejuvenate Modular Neck and/or ABG II Modular Neck Hip Stemsprior to November 3, 2014 (the "Settlement Program").In order to receive an award in this Settlement Program, claimants are required to meet specific eligibilityrequirements as outlined in the Master Settlement Agreement dated November 3, 2014 (the "MSA"). Thefirst of such requirements stipulates the individual must be a United States Citizen or legal resident who wasimplanted with an Affected Product, which the MSA defines as "ABG II Modular System or RejuvenateModular System." This Settlement Program did not include other medical implant products manufactured byStryker. When submitting his or her claim form, claimants must include medical records to proveidentification of the device including either the manufacturer/product stickers or, if unavailable, the hospital'selectronic implant log.GCG received an enrollment claim form for [redacted] on March 13, 2015. The enrollment claimform was submitted by [redacted] as the Legal Representative for [redacted] who now isdeceased. According to medical records submitted with the claim form, Ms. [redacted] was implanted with aStryker Trident hip product and not one of the two Affected Products included in this Settlement Program.Because [redacted] did not meet the eligibility requirement of having an Affected Product according tothe medical records provided, an Enrollment Denial Notice was issued on August 27, 2015. A Notice ofAppeal regarding the enrollment claim denial was received on September 15, 2015 and the appeal iscurrently pending review by the Special Masters. GCG cannot provide a timeframe regarding when thatappeal review will be completed.For additional information regarding the Stryker Modular Hip Settlement and the specific eligibilityrequirements, please visit http://strvkermodularhipsettlement.com/index.In light of the foregoing, we respectfully request that this complaint be dismissed.Sincerely,Danielle A[redacted]Paralegal, Legal

Garden City Group is resubmitting our response to this complaint dated 8/1/2016.  Please advise if anything further action is needed in this matter.
Garden City Group, LLC ("GCG") submits this letter in response to the consumer complaintreferenced above, submitted to your office by [redacted]....

[redacted] on or about July 20, 2016. GCGis the administrator for the Keurig ®KOLO™ Drinkmaker Refund Program (the "RefundProgram").Please be advised that GCG issued a check in the amount of $206.16 to Ms. [redacted], which isthe amount Ms. [redacted] is entitled to receive in connection with the Refund Program. GCGcontacted Ms. [redacted] to inform her that her check was issued on July 26, 2016. Ms. [redacted]was satisfied with the resolution.In light of the foregoing, we respectfully request that this consumer complaint be dismissed.Sincerely,
Danielle A[redacted]Paralegal

Garden City Group, LLC ("GCG") submits this letter in response to the additional comments filedwith your office by [redacted] concerning Complaint ID [redacted] on July 5, 2017. Asstated in our previous correspondence, GCG is the third party, comt-approved Class ActionSettlement Administrator in the lawsuits entitled [redacted] v. Red Bull North America, Inc. andWolf v. Red Bull GmbH pending in the United States District Court for the Southern District ofNew York (the "Action").First, GCG would like to correct the record. Mr. [redacted]'s claim that GCG has "bounced" threechecks is inaccurate. The initial check issued to Mr. [redacted] in the amount of $2.01 wasproperly stopped with the bank as the void string noted on the face of the check, VOID AFTERFEBRUARY 14, 2017, had passed. In a voicemail message Mr. [redacted] left with our office,Mr. [redacted] acknowledged that he deposited the check "one month too late" after having twomonths to present the check for encashment. Despite this fact, on or about April 28, 2017, GCGwith permission from its client issued a check to Mr. [redacted] in the amount of$17.01 to replacethe original payment of $2.01 and to repay the bank fee of $15.00, which he incurred when hepresented the check for payment after the 60 day encashment period.Unfortunately, as we explained in our prior letter dated June 21, 2017, due to an advertentprocessing error by our bank, the check was not honored by the bank of deposit. Acknowledgingtheir error, our bank issued Mr. [redacted] a payment of $100.00 to reimburse him for any out ofpocket expenses, including the $15.00 returned check fee and $30.00 insufficient funds charge.Additionally, GCG reissued the payment for $17.01 from the settlement fund in the Action. Thecheck for $100 was processed properly and received by Mr. [redacted]; however, because the$17.01 check was issued outside of the normal distribution process, it was not processed correctly.As soon as GCG was notified that the payment was not processed correctly, we reached out to Mr.[redacted], as well as his bank, in an effort to resolve the issue. GCG offered to wire Mr.[redacted] the $17.01 from the Action's settlement fund, and wire an additional $15.00 from GCGfor any returned check fees. We also informed Mr. [redacted] that his bank would be willing toredeposit the check, assuming he provided permission to do so. Mr. [redacted] declined theseoffers and requested that we send him cash or a certified check.Per Mr. [redacted]'s request, on June 30, 2017, GCG sent two certified checks totaling $32.01 toMr. [redacted]'s home address via FedEx. Mr. [redacted] was notified that the certified checkswere sent out on that date and the FedEx tracking number was provided to him via email. Wehave received confirmation from FedEx that the checks were delivered on July 3, 2017 at 12:00pm.If you have any questions, please feel free to reach out to me at [redacted] Alternatively,based on the foregoing, GCG respectfully requests that this consumer complaint be dismissed for asecond time.Sincerely,Danielle A[redacted]Paralegal

December 22, 2015
Via Online Submission
Re: [redacted]. [redacted]; Complaint ID: [redacted]
Dear Ms. [redacted]:
Garden City Group, LLC (“GCG”) submits this letter in response to the consumer complaint ID Number [redacted], submitted to your office on or about December 15, 2015, by [redacted] S....

[redacted], as the attorney-in-fact for [redacted]. GCG is the court appointed Settlement Administrator for the class action lawsuit, [redacted] et al. v. AT&T. pending in the Northern District of California ([redacted]) (the “Action”).
The parties to the Action entered into a Settlement Stipulation and Agreement effective as of November 27, 2013 (the “Settlement Agreement”), pursuant to which eligible class members who submit proper documentation (“Claim Documentation”) are entitled to receive a settlement award payment for unauthorized third-party charges appearing on their AT&T landline telephone bills. As Settlement Administrator, GCG is responsible for processing claims and issuing the settlement award payments to eligible class members.
Our records reflect that Mr. [redacted] is an eligible class member who submitted Claim Documentation on or about October 15, 2013. Under the terms of the Settlement Agreement, however, the third party entities responsible for the charges appearing on the telephone bills, which are known as Clearinghouses under the terms of the Settlement Agreement, have the right to challenge claims. Mr. [redacted] claim was challenged and a notification of this challenge was mailed to Mr. [redacted] on February 3, 2015. Pursuant to the challenge notification, Mr. [redacted] was afforded the opportunity to rebut the challenge and he did so by submitting a timely rebuttal on February 12, 2015.
Pursuant to the terms of the Settlement Agreement, challenged claims will not be finally determined until all challenges and rebuttals are complete. Mr. [redacted] will be notified of a determination as soon as all challenges and rebuttals are complete.
For additional information regarding the Action, please visit the settlement website at www.ATTthirdpartybillingsettlement.com.
Regards,
/s/
Stephanie L. W[redacted]
Assistant General Counsel