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Garden Fresh Restaurants

15822 Bernardo Center Dr Ste C, San Diego, California, United States, 92127-2362

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Garden Fresh Restaurants Reviews (%countItem)

We had a 25% off coupon and were very rudely treated by the cashier who failed to give the discount on 1 item thus overcharging by $.65. I returned the comment form and the manager called, apologized and said he would send a free meal coupon. He has not done so. I then emailed home office complaints and they said someone would contact me . That was another lie. The meal date was 10/30/18.

Garden Fresh Restaurants Response • Nov 08, 2018

Hi ***, We truly apologize this situation occurred. We would be happy to send you some complimentary meal passes if you email your mailing address to ***. We can also refund your $0.65 at the time. Thank you!

Customer Response • Nov 09, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards

I received a "Free Meal" coupon in my e-mail as a birthday gift from Souplantation. The expiration date on the coupon clearly stated "8/6/2018". When I went in to redeem my coupon, the manager checked the computer and said it expired on 7/26/18. Despite agreeing with me that the coupon clearly said 8/6/18, the manager said he had to go with what the computer was showing. This is a blatant and outright lie to the consumer and should be investigated by the Revdex.com. The coupon completely deceives the consumer into coming into the restaurant and disregards what is factually written on the coupon itself.

Had bad experience in Palmdale store Feb 3, 2018. Complained to manager and manager did not handle it professionally. Requested to speak with general manager and corporate office. Manager made up a story and told corporate that I used offensive language during visit causing them to send me a letter advising me that I am no longer welcome on their property for any reason. Corporate sent letter without actually investigating matter as manager fabricated story ... my guess is to cover his incompetence during that evening.

Garden Fresh Restaurants Response • Mar 16, 2018

Dear Mr.:
In a follow up to our original letter dated February 5, 2018, this letter is to notify you that we looked further into what transpired when you dined at our Palmdale, CA Souplantation on 2/3/18. Our guest relations team reached out and spoke directly to the manager and the cashier that were working that evening. Based upon their account of their experience with you that evening, we are staying firm on our previous decision.
Therefore, as stated previously, you are no longer welcome on the property for any reason.
I trust that you understand and will comply with my request. In the event that you choose not to comply, the proper authorities will be contacted immediately.
Sincerely,
*** Director of Risk Management Garden Fresh Restaurants LLC
Attachment: Letter dated 02/05/18
Cc: General Managers – Palmdale, CA
Director of Operations – Palmdale, CA Guest Relations Revdex.com
Garden Fresh Restaurant Corp. • 15822 Bernardo Center Drive, Suite A • San Diego, CA 92127
P 858•675•1600 F 858•675•1616 W
www.gardenfreshcorp.com

Customer Response • Mar 16, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This business is not admitting that local manager (and apparently a cashier) are not telling the truth as can verified by video surveillance. I assume that this would not be the first time that manager has not told truth and store is just covering up an instance of significant miss-management as outlined in my letter to Garden Fresh. Letter from me to Garden Fresh management that contained more details of the incident have not been answered. This non-response is inconsiderate. I had with me a guest (who happens to work for department of mental health) at time of visit that should also be interviewed as a witness. In your BBS response, you seem to care about my not returning to your store which has never been my concern/desire; but I want to be cleared of the false accusations made against me. I will probably seek further legal help based on your superficial and insincere actions and response to concerns.

Regards

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Address: 15822 Bernardo Center Dr Ste C, San Diego, California, United States, 92127-2362

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