Garden Spot Frame & Alignment Services Incorporated

September 17, To Whom it May Concern:We are in receipt of your letter dated, September 11, which you assigned complaint is) #***Enclosed is a detailed review from our service manager who handles all customerrelations, oversees our rhechanical staff and approves
final invoices to customers.Also enclosed are copies of invoices related to all work done at our facility for the customer as well as the original wri(work order sheet) which is the first step in our process when a customer requests work to be done at one of our shopsAll customer requested details are noted on these sheets so they can be entered into our computer tracking system.Finally note that our invoices and website state our work is guaranteedOur company has been in business over years with thousands of satisfied customersWe take great pride in meeting or exceeding our Customer's expectations and the proof of that dedication to great service can be seen in our growth and expansion over those years,ihank you for your consideration on this matter and please don’t hesitate to contact us if you have any additional questions,Sincerely,Jeff G

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The letter states that there are attachments, but I can only see the first 2 pages. It says there are 9 total pages I can only see the first 2. 
Regards,
[redacted]

Review: I scheduled my 2004 [redacted] truck to have the 5th wheel worked on. I wanted the 5th wheel to have a pin welded in so I could use the truck to pull a frame less end dump trailer. I told them very specifically that I did not want bolts used at all. I was quoted $500-600 dollars. On the way to drop the truck off at their garage the EGR valve blew apart, so I called Garden Spot and had the truck towed there, to have the EGR valve and 5th wheel work done. When I go to pick up the truck, I come to find out they did exactly what I told them NOT to do and that was they used bolts for the 5th wheel, instead of the pin I told them I wanted. And on top of that my bill for the 5th wheel work was double the quote I had gotten. Never once was I called and informed that the quote was going to double. As i'm leaving with the truck, I'm no sooner out of their lot when the truck starts missing, no power, and white smoke coming out of the stacks. My truck DID NOT have this problem when it was brought into their garage.My bill I received states that the truck did this when they test drove it, and I was charges $475, for them to check the EGR valve and take it for a long test drive. After the long test drive they are claiming on their bill that everything was okay. I refuse to take the truck back to them for further repairs.Desired Settlement: I want this matter resolved by at the very least a refund of the $475.00 to check the EGR valve and test drive my truck, and $500 back from the work done on the 5th wheel, that they did the exact opposite of what I told them to do & charges me double what they quoted me.

Business

Response:

September 17, 2014To Whom it May Concern:We are in receipt of your letter dated, September 11, 2014 which you assigned complaint is) #[redacted]. Enclosed is a detailed review from our service manager who handles all customerrelations, oversees our rhechanical staff and approves final invoices to customers.Also enclosed are copies of invoices related to all work done at our facility for the customer as well as the original write-up (work order sheet) which is the first step in our process when a customer requests work to be done at one of our shops. All customer requested details are noted on these sheets so they can be entered into our computer tracking system.Finally note that our invoices and website state our work is guaranteed. Our company has been in business over 35 years with thousands of satisfied customers. We take great pride in meeting or exceeding our Customer's expectations and the proof of that dedication to great service can be seen in our growth and expansion over those 35 years,ihank you for your consideration on this matter and please don’t hesitate to contact us if you have any additional questions,Sincerely,Jeff G

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The letter states that there are attachments, but I can only see the first 2 pages. It says there are 9 total pages I can only see the first 2.

Regards,