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Garden State Brickface Windows and Siding

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Reviews Garden State Brickface Windows and Siding

Garden State Brickface Windows and Siding Reviews (8)

Review: I have written the above Company twice since August 19, 2014. Garden State Brickface, Windows & Siding Inc. [redacted], installed new sliding on my home at [redacted] circa May 2011.

I recently have noticed two sections of sliding each at the opposite side of my house that that show signs of sliding buckling. The sliding buckling is isolated to two separate areas but, my research on the Internet says possible indications of structural defects, or water damage?

I sent photographs in my first two letters to Garden State Brickface, Windows & Siding Inc. I was contacted via phone after the 1st letter and was told someone would be sent to my house; no one need to be present and after that recommendation would be made.

Well since 19 August I have phoned and left messages and wrote a second letter. All my attempts to contact them have failed.Desired Settlement: I want under my Product Warranty to have each of the damaged area repaired.

Business

Response:

We have met with the customer and will be resolving the issue as it is covered under warranty. We have already ordered the material and once it comes in we will be installing it right away. We are in constant contact with the customer and they are aware of the process. If you have any further questions regarding this, please let me know. Thank You[redacted]General Manager[redacted]Garden State Brickface, Windows & Siding[redacted]

Review: Contracted with said company in late February for rear home insulated siding and stucco work.

Salesman repeatedly cited company policy against using sub contractors and that all work would be done by qualified, licensed, bonded, and insured Garden State Brickface personnel.

The day of the installation a contractor from Long Island N. Y. With no knowledge of the job, arrived. After much trepidation in allowing crew to work around split duct system, and refusal to provide requested documentation of insurance, etc. , I respectfully dismissed them and refused to allow work to continue. I wrote to the CEO [redacted] in a return-receipt letter asking for the return of my deposit, on March 25, 2014. No response has been received to date. I want my $ 2500.00 deposit returned for false advertising claims and breach of trust.Desired Settlement: total refund of my $2500 deposit.

Business

Response:

Mr. [redacted] contract has been cancelled and his deposit will be refunded within 7-10 business days.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The above referenced ease against Garden State Brick-face of Rozelle N. J References an agreed upon full refund of my $2596 deposit. I have yet to receive a check which was promised over a month ago.

Review: Five stucco panels installed by Garden State Brickface, Window & Siding (GSB) on the exterior of our home became discolored and had minor cracking. Attempts to improve the appearence through solvents/cleaners were unfruitful. A third party was contracted to replace the stucco panels with [redacted] panels. When the third party contractor removed the adjacent siding, it was apparent to them that the original installation was done improperly and that the wood behind the stucco panels was rotted. Work was halted and GSB was contacted. GSB inspected the problem and claimed it was not their workmanship or materials that caused any problem. The third party was instructed to restart work and with removal of the first stucco panel, the problem was clear - the stucco absorbed water and GSB did not install a drip line or a method for the water to drain, consequently the wood panels behind the stucco rotted. Again, work was halted and GSB contacted. Although they promosed to return, they did not. Work was restarted with the third party and the rotted wood panels saved for GSB inspection. They looked at the panels, acknowledged there was no drainage and that the panels that their stucco was applied did indeed rot. They also acknowledged that the warranty period was still valid and that they would have replaced the defective work, but now that we had [redacted] installed, what was the point. We asked for reimbursement at the value of what it would cost them to have done the work, or some fair compromised. They refused and said they would replace it, but never followed up.Desired Settlement: Although GSB acknowledged the panels they orginally installed were still under warranty and they would have replaced them at their cost, we are only seeking reimbursement for the extra cost to replace the rotted wood - $675.00

Business

Response:

When this was originally brought to our attention we sent out our service techincian to review. He inspected the work as well as the surrounding areas and took notes and photos of the problem area. After reviewing the evidence, there was no way to determine that the issue was a result of our work (it could have been coming from one of their existing windows that was leaking into the basement, from the flashing, etc - that was not our work). Even though there was no way to determine if it was our work or not, we offered to redo the work for the customer. After we offered that to the customer, we never heard back from them until they called and said that they had someone else redo the work. Keep in mind that we originally installed masonry on the areas of concern, when the work was replaced by another company, they did not reinstall masonry. Either way, there was no proof that our work was the cause of the problem, we offered to help and the customer and stand behind our work and they took it upon themselves to have someone else redo it, which ultimately voided the warranty. Again, we offered to redo the work, even though there was no proof that our work was the cause of the problem (there were several other items that could have been causing this issue including the leaking window)..

Business

Response:

Our company stands behind our work 100%, although in this situation as stated in the previous email, there was no proof that the result of the leak was from our work. With that said, we still (in good faith) offered to replace it at no charge to the customer. The customer chose on their own to have someone else repair the area of concern and did not notify us until after it was completed. This is not fair to the our company who tried to do the right thing.

Review: We had signed a contract to reface our chimney and put a deposit of $560 on March 18th this year. At the time, we projected that we would be requesting to do the job sometime in the summer, which we made clear to the salesman. The company called us a day after that to schedule time but we did not respond since we already said the timing was for the summer. However, when we tried to call the company in July and August (4-5 times), we did not get any response from them. We had called both the sales person, and the company number leaving messages, and received no response whatsoever. Finally, we were fed up and called the company once again, and wrote to them on their website address, on September 9th. A person picked up the phone and said the general manager will call us back that day or the next day, and once again, we did not receive any calls. on Thursday, September 12th, we called again, and wrote another email, stating clearly that we wanted our deposit back. That's when a general manager called us back. We indicated that we no longer wanted to do business with them, and want to get a refund on our deposit, and indicated that we no longer to wish to communicate on the phone and would only communicate via email so everything is documented. He called and emailed trying to get us to call him. He also indicated that they had called several times during the summer, to which we checked on caller ID and did not see any call from them other than on September 12th and 13th, after we complained and requested to receive refund. We communicated with him via email once again two days later, asking for our deposit back. We did not hear back (email or phone) ever since. Therefore, we're filing a complaint against the company to request a refund on our deposit.

Business

Response:

The customer is not being truthful and are innacurate with their facts. Over the summer we called them several times and they never returned our call; some september when they called us, each time we called them it said their voice mailbox was full. Their job was cancelled 0n 9/14 and their deposit is being refunded.

Review: Vendor didn't complete the project & left it in completed. The Sales Person (Harold) was extremely rude with the lady in the house. And said do whatever you guys can do & we aren't going to do any further work on this site.

Salesperson Harold also said that no project completion signature is required from the customer for this project & he's going to sign it himself & walked away from the house.Desired Settlement: Vendor needs to fix the issue.

Business

Response:

I have met with the customer and am going to work with them to come to a fair resolution. I am concerned with the fact that they did not notify us until a month after the work was completed, although will do my best to accommodate them. I am emailing them today to set up another time and date for me to meet with them to finalize a game plan. Mike E[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Mike - We wanted to enough time to your Sales Rep (Mr. H[redacted]) to get back to us with a solution as how to fix the problem but when we saw no action & almost a month past by that's when we contacted Revdex.com & Finance institute for assistance.Regards,

Review: Senior citizen was told that "under absolutley no ciurcumstnaces would the price increase form an initial quote"....thereafter the price increased almost immeidately, and various confusing and increasing cost options were subsequently provided. The work was never done and no refund made for a substantial deposit... Company refuses to further discuss matter even though there has been no settlement with customer and Company has acknoweldged in writing that they do owe and would pay a certain amount back, though they have yet to do so. "Desired Settlement: Customer would like her deposit back as the constract was effectively terminated by GSBFW&S when they almost immediately increased the contract amount form the initial amount. Customer has tried contacting executive mangement but receivred no response. A simple call from executive management and agreement on the refund amount would resolve this matter

Business

Response:

Some of the facts provided by the customer's representative

are not accurate. In no way would we tell a customer that there would be no

additional charges for unforeseen items, there would be no way for anyone to

know if there was damage underneath their siding unless it was taken off. This

is standard industry practice. In fact, we include up to two sheets of plywood

for rotted underlayment if it were discovered. Outside of that, the customer would

have to pay additional fees. This is why we have our customer's sign off on a

demolition acknowledgement form protecting us against situations like this. I

have gone back and forth with Mr. [redacted] numerous times via email and made him

an offer to settle on multiple occasions. The total amount we offered to refund

was $1967 (I have attached an email to show the discussion trail). After the

offer was made, he said he would get back to me, and did not. Please note that

services “were” provided to Ms. [redacted], material was ordered and we have time on

the project, she simply just did not want to pay any additional money for unforeseen

items and in the end wanted an open ended contract.

When the possible issues were discovered, our design consultant,

production manager and I offered multiple solutions with various pricing

options to try and help our Ms. [redacted] and her situation. Never once was Mr.

[redacted] involved, so he does not know the facts.

Ms. [redacted] spoke to me on several occasions after the fact and

told me she decided that she wanted to go with another contractor to do the

work on her house because they were going to charge her a cheaper price, it had

nothing to do with any claim that is being made by Mr. [redacted].

We have done nothing wrong here and we always do the right

thing as a company and I make sure of that; Ms. [redacted] is in breach of contract.

So our offer as it was made several times still stands at $1967. If the customer

agrees, we will process the refund of $1967.

Consumer

Response:

Review: [redacted]

Mr [redacted] alleges that he has never heard back from the customer or their representative. These are the facts. On 12/26 at 3 pm Mr [redacted] sent a message stating"We will not negotiate any further. Please advise how you wish to proceed" This was a "take it or leave it offer" that they will not further consider the customer's positon. Mr [redacted] responded the same day 12/26 at 4:52 pm that the "take it or leave it offer" was unacceptable but a somewhat larger refund of the deposit loss proposed by Mr. [redacted] would be acceptable. Mr. [redacted] never responded to either Mr [redacted] or the customer. Mr. [redacted] followed up with a email to Mr. [redacted] with a copy to Mr [redacted] on 1/18/14 and received no response from either Mr. [redacted] or Mr [redacted]. Mr. [redacted] then followed up with a mailed copy of the letter and received no response. Thereafter Mr [redacted] had a second copy delivered, certified mail with a return receipt confirming receipt by the Company and received no response after three additional weeks. These facts do not support the Company's statement above that the customer failed to respond. The customer expresses a sincere interest in resolving this but not on the "take it or leave it terms" that the Company has offerred. The Customer wishes to stress that the amount of the contract changed immediately upon the start of the work and such change was not in writing as required for these types of contracts. The customer believes the Company had a responsibility to obtain a written agreement for the cost increase and that the initial contract was effectively cancelled by the Company when the costs were increased beyond the contract amount. Customer remains willing to accept a settlement based on a reasonable return of their deposit amount.

Business

Response:

The amount of the contracted work is for $14,756, the total amount of the deposit paid was $4,918. According to the contract terms and conditions under buyer’s late cancellation, the fee equal to 20% of the agreement’s purchase price is to be withheld to cover incurred labor, administrative and material costs. The total amount to be withheld is $2,951 and the amount to be refunded is $1,967. The demolition discovery acknowledgement agreement was signed by Mrs. [redacted] which clearly states that upon removal of the existing surface the company shall not be responsible for existing substrate damage. No exact or written pricing was offered to her at the time because no one knew what the extent of the damage was, although she insisted on a worst case scenario range and that was discussed verbally. We did not cancel the contract; Mrs. [redacted] stopped us from working, which is a breach of contract. We are not looking to take advantage of anyone, although it was clearly told to me by Mrs. [redacted] that she found someone else to do the work she was contracted with us for at a cheaper price; again breach of contract. This a fair offer and we await Mrs. [redacted]’s response so that we can process the refund.

Consumer

Response:

Review: [redacted]

I am rejecting this response because, business refuses to acknowledge that they increased the contract amount on day one by $1000. Thereafter the business proposed increasing the contract to various amounts up to and including $38,000 and advised that the work concept they originally proposed no longer made sense due to the underlying damage. The customer completely agreed with the business Representatives assertions that the work concept originally envisioned and contracted no longer made sense to perform as quoted due to the underlying damage noted. Customer does not refute the fact that the customer has refused to allow the business to perform alternate work approachers at far, far higher prices than the amount originally quoted but customer disputes the business' allegation that customer is in breach of contract as customer believes the contract was effectively canceled when business demanded an incremental $1000 to perform the work followed by various other concepts, alternatives and pricing proposals.

Business communicates only a non negotiable "take it or leave it" amount of their proposed refund of a portion of customers deposit.

Customer in good faith believes the Company is taking advantage by keeping for themselves the majority of the customers substantial deposit though the work was not performed. Customer affirms that the originally envisioned work as per the contract was not performed by JOINT AGREEMENT by Company representatives and the Customer who both agreed that after finding underlying damage, the work initially envisioned under a "repair concept" was no longer the appropriate approach and a complete replacement of the materials was required. Unfortunately the Company's price for this newly envisioned work was far higher than the marketplace price, and therefor customer has not and will not enter into a new contract for replacement work with the business.

Customer respectfully requests a return of their deposit (or at a minimum at least half of their substantial deposit) for work not performed and for work which both the Company and the customer jointly and promptly agreed no longer made sense to perform as quoted due to the underlying damage discovered.

Regards,

Business

Response:

90% of this job that was contracted with Mrs. [redacted] was to go over her existing EIFS siding with an acrylic membrane, which did not include removing any of the existing siding. So no additional charges would have been applied on 90% of the job because it was not being torn off.

The only part of the job where it was included to remove any area was where a gutter was leaking into a crack and we were to patch and repair that area of EIFS which was on the left and right side of the porch. This did not include replacing any damaged items underneath the areas to be patched; this is listed nowhere in the contract. When those specific areas were removed, it was discovered that her existing plywood was rotting and crumbling, the 2x4 studs were rotting and the insulation was destroyed. When this was discovered we had to pull back a little more of an area to see how far the damage spread and as it was being pulled back, it was evident that it did. We could have easily covered this area up and not done the right thing and tell the customer that those existing areas were rotting, although it is our duty and responsibility to notify customers when such a thing occurs, especially with EIFS systems that can cause mold and structural issues.

Therefore an amount of less the $1000 was provided to Mrs. [redacted] to repair an approx. area of 6’ x 12’ + to do the following: replace felt paper, replace rotted plywood, replace rotted 2x4 framing, replace insulation on the areas included in the contract and the additional areas that had to be torn back that were originally not included. It also included labor and material to install additional EIFS that was torn off on a small area that was not included in the contract. That was a fair price that was relayed to the customer for that work. It cannot be expected that this type of work would have been included when we were just installing an acrylic product on 90% of the job over her existing siding.

The $38,000 that is being referred to, was alternate pricing requested by the customer for an expanded scope of work that the she requested, which differed from the original contract. She wanted alternative pricing as a worst case scenario, assuming that the remaining 90% of the area where acrylic was just to be installed, what the price would be if it all were to be torn off, replace existing sheathing, existing studs and existing insulation. So we re-priced the job from scratch and provided the options. Also, that was not the only price offered; once I got involved we offered more alternative scopes of work as well as different pricing options, which I discounted to her help her out. The contract was never cancelled by any representative from Garden State and as you can see, the area in question is small compared the remaining portion of the project. And no more additional charges could have been applied if we were not tearing anything else off. Although when something like this is discovered with EIFS systems, it is our duty and obligation to inform the customer of the potential health hazards and construction issues that could arise. And it was evident in this case.

I summary, 90% of this job was to go over the existing siding with an acrylic membrane and leave all existing siding intact. 5% +/- of the job was to install vinyl siding on dormers. The remaining 5% of the job was to patch and repair existing EIFS siding, which is where the underlayment damage was discovered. So being that the remaining 90% of the walls where acrylic was being applied, Mrs. [redacted] wanted to know what the worst case pricing would be if it were all to be removed and replaced (inculding the underlyament, framing and insulation, additional demo and dumpster fees).

Review: On November 21, 2014 met with a Design Consultant from Garden State Brickface Windows and Siding "Sean B[redacted]. A contract for outside Stucco and Acrylic work was signed and paid in full by check. The contract called for a work completion date of Jan.15, 2015. I understand that we have had a bad weather winter. I have not heard from Garden State Brickface.I spoke with the Design Consultant very briefly on April 20th @ 3:07PM &April 21st @ 1:28PM very very briefly. No one at the company office will answer my call and now can not reach the Design Consultant.Desired Settlement: I desire a complete refund of all money paid without delay.ORI desire the work that has been paid for to be done completely without further delay.

Review: Ithas been over a year work not done. out of work and disabledDesired Settlement: Return. My deposit cancel work

Business

Response:

I have spoken to [redacted] and notified him that we will be cancelling the contract and will issue him a full refund of $2984. We will be mailing the check out within 10—15 business from today.

Please confirm that you have received this.

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Description: Stucco & Exterior Coating Contractors, Construction & Remodeling Services, Windows - Installation & Service, Contractors - General, Siding Contractors

Address: 217 E Highland Pkwy Apt 2, Roselle, New Jersey, United States, 07203

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