Garden State Savings Federal Credit Union

We have reviewed the complaint from *** * ***There are many items within the letter that need further clarificationThere are also other items that clearly the customer needs to resolve with the car dealerGarden Savings is simply the financer of this vehicle loan and we have operated
under our standard procedureThe $per month that we are charging the member is for Collateral Protection Insurance which is standard practice (that is the CPI referenced)If the customer is able to produce proof of insurance then this force placed insurance goes awayThis is simply a way for the credit union to protect our assetWe have links from the auto loan page of our web site where the customer can upload this proof of insurance and eliminate the CPIAs for the other issues, I'm hopeful that the customer named *** *** *** in a simultaneous Revdex.com complaint because that seems to be where most of their issues lieWhile we work with *** *** *** as a business partner, they are a separate entity and we do not endorse the kind of poor customer service the individual receivedI will subsequently contact *** *** myself as well and ask that they reach out to the customer to hopefully reach a far more amicable solutionThank you

Review: I AM A CUSTOMER WITH GARDEN STATE SAVINGS CREDIT UNION. AND OVER A WEEK AGO THERE WAS FRAUD ON MY CHECKING ACCOUNT. A PURCHASE WAS MADE THAT DIDNT BELONG TO ME. NOT ONLY WAS IT FRAUD ON MY ACCOUNT. I WAS NOTIFIED BY THE BANK THAT IT WAS FRAUD ON MY ACCOUN VIA PHONE CALL ON 6/9/14. DUE TO THIS FRAUDULENT CHARGE MY ACCOUNT IS NEGATIVE $87. NOT ONLY IS IT NEGATIVE DUE TO THE FRAUD ITS NEGATIVE DUE TO THE THREE $30 OVER DRAFT FEES I HAVE BEEN CHARGED BY THE BANK. I HAVE REQUESTED MY REFUND FOR MY OVER DRAFT FEES BECAUSE THESE CHARGES ARENT DUE TO MY NEGLIGENCE ITS DUE TO FRAUD. I HAVE BEEN TO THE BANK TO FILL OUT FORMS AND I HAVE REQUESTED FOR A BANK MANAGER TO GIVE ME A CALL REGARDING THIS. IT HAS BEEN OVER A WEEK AND STILL NO CALL. AND EVERYONE I HAVE DELT WITH CONCERNING THESE ACTIVITIES ON MY ACCOUNT HAVENT BEEN VERY HELPFUL. EVERY PERSON I HAVE DEALT WITH HAVE GIVING ME DIFFERENT STORIES. AND I THE CUSTOMER IS BEING PENALIZED, WHEN IM THE ONE WHO HAS HAD MY MONEY TAKEN FROM MY ACCOUNT. THE CUSTOMER SERVICE IS HORRIBLE. AND NOT ONLY AM I LOSING OUT ON MY MONEY. I STILL HAVENT RECEIVED A CALL FROM A MANAGER REGARDING MY CONCERNS.Desired Settlement: I WOULD LIKE BY $90 REFUND FOR THE OVERDRAFT FEES AND ALSO I WOULD LIKE THE MONEY THAT WAS FRADULENTLY TAKEN OUT OF MY ACCOUNT.