Garden Valley Self Storage

Complaint: [redacted] I am rejecting this response because there is a lot of wrong information given in the new owners responseFor one we were told we didn't have to pay a months rent let alone that we were gonna be charged at allWe have lived out of town and yes we will agree to the business relieving our payment for monthly rent a couple of times late but we kept in contact always with [redacted] to assure her she was gonna receive our monthly rentWe always called [redacted] if there was an issueShe would assure us our storage unit was fine and she knew we would pay and never leave her with an outstanding billIn fact there is a late charge requirement that [redacted] never charged us at anytime we were doing business with *** [redacted] was the owner of this storage facility when we began rentingWe have know idea when the business was sold to this other ownerWe weren't giving s new rental agreement nor were we told of any signs in the office that the new owner postedThose signs weren't there when we first began renting [redacted] in no way caused a seen at the storage facility when she went in to talk to ***There were absolutely no other customers there at any time [redacted] went to the office to talk to [redacted] about this chargeShe did have her daughter there the last time [redacted] went into talk to ***If [redacted] took it as [redacted] being rude for pointing out her mistake first of all and secondly yes ***'s bank was charged twice in the amount of Also tell me that our bank wasn't going to b chargedIf she thinks that was rude that is her option [redacted] has much more dignity and respect for the public than to go into a public forum and start yelling and scudding people of fraud [redacted] simply pointed out there wrong doings and what it has done to her bank accountBack to the charges, we were charged and then also [redacted] noticed on her account that another charge of was pendingWhen she spoke to her bank on the 30th of July she told them of the unauthorized charges on her account and the bank r***d the pending charge of The owner is disputing all of the extra monies owing that we r claimingThose r service fees for ***'s outstanding transaction that haven't cleared her bank account before the facility charged her account [redacted] only had enough to cover her transactions before the 17thAgain we would have never charged our card because there wasn't enough fundsIf anyone has been disrespectful and unprofessional it is the business owner not taking responsibility for his management and their mistakesHe also rudely called [redacted] and was very rude to her on the phoneWhen [redacted] told him if we would have been told we were being charged we would have used another card or another way to payHe rudely with a very very smart attitude replied with " well why didn't u use the credit card to clear up ur banking service charges"? If they would have done what they said in the first place that they were just using our card as a security purpose known of this would be going onHe states we owed monthly rent then why the next day when I went back to the storgage facility to talk to [redacted] did she give me a receipt for a refundWhy would someone charge your account and then turn around and credit ur accountRight there it shows they r lyingWe have all receipts and the email sent back to [redacted] when she contacted the business when ***'s account would b creditedWhich it states on the email that ***'s account would be credited no later than Thursday the 23rdIt actually said Wednesday or Thursday so I take it no later than Thursday the 23rdWe have all proof as to the fraud this business has done to our account [redacted] has talked on pretty much a daily bases with her bank because of this businesses wrong doings it put [redacted] on the overdraftIt took us almost to clear her account upThat's including the monies the business took from us and nine service charges at dollars a popThree checks returned at three dollar feesI strongly disbute that this company hasn't had any other complaints drawn upon them because we were garrentteed there have been several complaints against this businessAgain we weren't giving a new rental agreement from the new ownership nor was any sign pointed out to us at anytime of the service until their unauthorized use of my card was done [redacted] did point to these hand made signs about 3xin size after [redacted] went into the office to confront [redacted] and her doingsAlso again I have a receipt of payment being credited or returned to [redacted] but no monies!!! I would greatly appreciate if u would please take into consideration of my proof of this business using ***'s debt card without approvalAlso I would greatly appreciate if Needed to have a hearing of all parties involved so that we could present our proof of their fraudSincerely, [redacted] ***

I just wanted to let you know the business the I had filed a complaint about has settled with usMr*** was deeply apologetic and credited us back in full plus a generous extra dollars for my fiancé and I to enjoy a nice dinner out togetherWhen talking with Mr*** he was the up most sincere professional business ownerHe relayed the most sincere apologiesI wish to surrender my complaint with the Revdex.comThank you for all of your help with this matter
Sincerely
*** ***

My ex-wife and I are the proud owners of Garden Valley StorageAs such, thank you far bringing this complaint to our attention, as we takeall complaints seriously, Frankly, however, we've never had a Revdex.com complaintEver!Yet, we have been doing business in Roseburg for about years now, and
currently with about 'happy' Rental customers and about 2500former customers of our facilityWhy is that? How can that be, and be the terrible business that the complainant argues?I understand your need to hear both sides and I thank you for this; The story that the gentleman, ***, has espoused, is just not whathappened, as referred to the documentation and attached exhibits, as below:First of all, *** had been a customer of ours since August of 2014; He owed and made monthly payments for which his payment of$is due on the 16th of each monthIf he pays on the 17th or later, he is late and will be charged a late fee as well (In this case$2.18) Please look at our enclosed Rental Agreement: This document clearly states on the first page, that the "rents are nonrefundable".The payments are due on or before the 16th of every month Also, we have signs in our office informing our customers that wehave "no refunds", even if you owe only for one day, you must pay for the whole month.As you can see from the attached data, *** has been late SIX times during this rental period of time, including the last payment that wasdue on July 16th and paid with his VISA charge on July 17th.On most of his late fees, we waived the late fee.On July 17th, *** was eager to move all of his items out of his unit; *** authorized ***, our manager, to make his VISA payment of$so that he could move out of his rental unit, He was one day into the next billing cycle, so he was charged for the entire month'spayment of $109.00.***, our managerinformed him that he owed the entire amount of $and this needed to be paid so that our automatic gate code willlet him in & out.He said "fine, charge the card" Needless to say, looking at the attached paperwork, *** had charged on this charge card several timesin other months before, so this was just another charge for which he was accustomed.Then, a couple of days later, ***' fiancé, ***, came in the office yelling and screaming at ***, because she said, they'd been chargedTWICE for $*** had to ask customers to come back later because of his yelling and screaming I guess, ***, decided thatcausing a disturbance would give them what they wanted Then she SLAMMED the office door on her way out of our office building,,.,,,Even though she did not have to, *** decided to refund the $109.00, on the spot: Our credit charge company, ***, did a creditreversal on VISA, just as many other financial institutions do: In this case, as ***'s attached notes demonstrate, she informed *** thatthe charge would be credited on the following Thursday or Friday, which is to business days later This is and was a businesspractice of VISA*** and *** depend on VISA, not us, to reverse any charges or their card,***' fiancé, ***, Insisted they we charged the card TWICE .This is clearly NOT the case(Please look at the attached StorageReceipts and Room/Payment History).Also, ***'s verbal claim to us that she had been charged by her bank for $(now only a $claim in ***' letter), does not make anysense, as how can a lack of a $cost her $or $in bank charge Fees Who she kidding?
Clearly, *** and his fiancé***, are grossly overstating their debacleAnd, their debacle was caused only from their own endeavors orlack thereofI guess they think that if they act rudely, they will get their way? Well, I guess they did, In a way, get their way, as they gotone free month's rent of $+ a free $late fee waived Nowthey've decided to contact the Revdex.com to see what else they canget! Perhaps, oh, let's see: $or $and an apology?Who deserves the apology, Ms***?Thank you for your time ...*** ***Garden Valley StorageP.OBox ***Capitola, CA
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: [redacted]I am rejecting this response because there is a lot of wrong information given in the new owners response.. For one we were told we didn't have to pay a months rent let alone that we were gonna be charged at all.. We have lived out of town and yes we will agree to the business relieving our payment for monthly rent a couple of times late but we kept in contact always with [redacted] to assure her she was gonna receive our monthly rent.. We always called [redacted] if there was an issue.. She would assure us our storage unit was fine and she knew we would pay and never leave her with an outstanding bill.. In fact there is a late charge requirement that [redacted] never charged us at anytime we were doing business with [redacted].. [redacted] was the owner of this storage facility when we began renting.. We have know idea when the business was sold to this other owner.. We weren't giving s new rental agreement nor were we told of any signs in the office that the new owner posted.. Those signs weren't there when we first began renting. [redacted] in no way caused a seen at the storage facility when she went in to talk to [redacted].. There were absolutely no other customers there at any time [redacted] went to the office to talk to [redacted] about this charge.. She did have her daughter there the last time [redacted] went into talk to [redacted].. If [redacted] took it as [redacted] being rude for pointing out her mistake first of all and secondly yes [redacted]'s bank was charged twice in the amount of 109.00. Also tell me that our bank wasn't going to b charged.. If she thinks that was rude that is her option.. [redacted] has much more dignity and respect for the public than to go into a public forum and start yelling and scudding people of fraud.. [redacted] simply pointed out there wrong doings and what it has done to her bank account.. Back to the charges, we were charged 109.00 and then also [redacted] noticed on her account that another charge of 109.00 was pending.. When she spoke to her bank on the 30th of July she told them of the unauthorized charges on her account and the bank r[redacted]d the pending charge of 109.00. The owner is disputing all of the extra monies owing that we r claiming.. Those r service fees for [redacted]'s outstanding transaction that haven't cleared her bank account before the facility charged her account.. [redacted] only had enough to cover her transactions before the 17th.. Again we would have never charged our card because there wasn't enough funds. If anyone has been disrespectful and unprofessional it is the business owner not taking responsibility for his management and their mistakes.. He also rudely called [redacted] and was very rude to her on the phone.. When [redacted] told him if we would have been told we were being charged we would have used another card or another way to pay.. He rudely with a very very smart attitude replied with " well why didn't u use the credit card to clear up ur banking service charges"? If they would have done what they said in the first place that they were just using our card as a security purpose known of this would be going on.. He states we owed monthly rent then why the next day when I went back to the storgage facility to talk to [redacted] did she give me a receipt for a refund.. Why would someone charge your account and then turn around and credit ur account.. Right there it shows they r lying.. We have all receipts and the email sent back to [redacted] when she contacted the business when [redacted]'s account would b credited.. Which it states on the email that [redacted]'s account would be credited no later than Thursday the 23rd.. It actually said Wednesday or Thursday so I take it no later than Thursday the 23rd.. We have all proof as to the fraud this business has done to our account.. [redacted] has talked on pretty much a daily bases with her bank because of this businesses wrong doings it put [redacted] on the overdraft.. It took us almost 500.00 to clear her account up.. That's including the monies the business took from us and nine service charges at 25 dollars a pop.. Three checks returned at three 35 dollar fees.. I strongly disbute that this company hasn't had any other complaints drawn upon them because we were garrentteed there have been several complaints against this business.. Again we weren't giving a new rental agreement from the new ownership nor was any sign pointed out to us at anytime of the service until their unauthorized use of my card was done.. [redacted] did point to these hand made signs about 3x5 in size after [redacted] went into the office to confront [redacted] and her doings.. Also again I have a receipt of payment being credited or returned to [redacted] but no monies!!! I would greatly appreciate if u would please take into consideration of my proof of this business using [redacted]'s debt card without approval.. Also I would greatly appreciate if Needed to have a hearing of all parties involved so that we could present our proof of their fraud.. Sincerely,[redacted]