Gardendale Body Shop & Parts

We did speak to [redacted] on 7/(the same day of the complaint) and agreed to pay for the repair of the oil plugWe do our best to safety check ALL vehicles to the best of our abilityFrom time to time we do have concerns after the saleAs a company we try to bring those concerns back to our store to ensure they are handled properly and fairlyIn [redacted] s’ case we have made several after the sale adjustments in good faith at our store and at a competitors storeRegarding the recalls on the Chevy product, we are not a Chevrolet dealer and would have no knowledge of their recalls and are not required to remedy non name plate manufactures’ recallsAll salespeople have been trained regarding recall issues and would not tell a customer we handled a recall when we haven’t

Griffin Ford is sincerely sorry for the inconvenience you experienced We addressed this immediately with our staff, who apologizes for the misunderstanding A check has been cut today covering the whole amount, not just pro-rated There may have been some confusion on the policy rules but certainly didn't intend for this to happen We thank you for your business and your understanding

The Fixed Ops Manager and service Manager at Griffin's Hub will be contacting this customer to try and rectify the issue immediately.

We did speak to [redacted] on 7/28 (the same day of the complaint) and agreed to pay for the repair of the oil plug. We do our best to safety check ALL vehicles to the best of our ability. From time to time we do have concerns after the sale. As a company we try to bring those concerns back...

to our store to ensure they are handled properly and fairly. In [redacted]s’ case we have made several after the sale adjustments in good faith at our store and at a competitors store. Regarding the recalls on the Chevy product, we are not a Chevrolet dealer and would have no knowledge of their recalls and are not required to remedy non name plate manufactures’ recalls. All salespeople have been trained regarding recall issues and would not tell a customer we handled a recall when we haven’t.

Griffin Ford is sincerely sorry for the inconvenience you experienced.  We addressed this immediately with our staff, who apologizes for the misunderstanding.  A check has been cut today covering the whole amount, not just pro-rated.  There may have been some confusion on the policy...

rules but certainly didn't intend for this to happen.  We thank you for your business and your understanding.

Hi [redacted]: First, please accept our apologies for the delay.  Griffin is truly committed to great customer service and we didn't intend for this fix to take as long as it has.  We understand Jeff from our management staff has reached out to you via the phone (we were waiting on a part...

to complete this job and just heard it has shipped!)  The work will be finished up as soon as it arrives in our dealership.  Understanding your frustration, we appreciate your patience on this and thank you for the feedback. Griffin Ford

The Used Car Manager at the Griffin Ford Store has been contacted and will be calling this customer immediately. We will be providing him with the key fob for his vehicle as quickly as possible.