Gargraves Trackage Corporation

[redacted] PURCHASED A ENGLAND SOFA ON 10/12/THE SOFA WAS DELIVERED ONSAT10/18/CUSTOMER HAS NOT CONTACTED THE ARTHUR FSCHULTZ CO SINCEDELIVERY.IF [redacted] HAD CALLED US WE COULD HAVE REPLACED THE DUST COVER AND THE LEGS ONHER SOFASHE HAS Al YEAR WARRANTY ON LABOR AND FABRIC ISSUES[redacted] STILL HAS THIS COVERAGE UNTIL 10/18/WE CAN SEND OUR SERVICEMANTO HER HOME @ NO CHARGE TO TAKE PHOTOSORDER/REPLACE HER A NEW DUST COVER & LEGSAND CHECK ANY FABRIC ISSUES.WE REGRET NOT GIVEN THE CHANCE TO CORRECT THE CUSTOMERS COMPLAINTS.IF [redacted] WOULD CALLTHE CUSTOMER SERVICE OFFICE @###-###-#### EXT [redacted] WE WILLBE HAPPY TO SEND THE SERVICEMAN TO HER HOME TO INSPECT THE SOFA.SINCERELY, CUSTOMER SERVICE MGR.ARTHUR FSCHULTZ CO [redacted] ***###-###-#### EXT***

[redacted] PURCHASED A ENGLAND SOFA ON 10/12/2014. THE SOFA WAS DELIVERED ONSAT. 10/18/2014. CUSTOMER HAS NOT CONTACTED THE ARTHUR F. SCHULTZ CO SINCEDELIVERY.IF [redacted] HAD CALLED US WE COULD HAVE REPLACED THE DUST COVER AND THE LEGS ONHER SOFA. SHE HAS Al YEAR WARRANTY ON LABOR AND FABRIC...

ISSUES..[redacted] STILL HAS THIS COVERAGE UNTIL 10/18/2015.... WE CAN SEND OUR SERVICEMANTO HER HOME @ NO CHARGE TO TAKE PHOTOS. ORDER/REPLACE HER A NEW DUST COVER & LEGSAND CHECK ANY FABRIC ISSUES.WE REGRET NOT GIVEN THE CHANCE TO CORRECT THE CUSTOMERS COMPLAINTS.IF [redacted] WOULD CALLTHE CUSTOMER SERVICE OFFICE @###-###-#### EXT [redacted] WE WILLBE HAPPY TO SEND THE SERVICEMAN TO HER HOME TO INSPECT THE SOFA.SINCERELY, CUSTOMER SERVICE MGR.ARTHUR F. SCHULTZ CO[redacted]
[redacted]###-###-#### EXT. [redacted]