Garibaldi's Mexican Restaurant

I am writing in regards to complain # [redacted] filed by Mrand Mrs*** On February 25, the Day family brought their Old English Sheepdog Zoe in to see DrC*** They suspected that Zoe was pregnant but did not have a date which she was breed Zoe was showing signs of early pregnancy or possible pyometra (an infection of the uterus) DrC [redacted] discussed both possibilities with Mrand MrsDay in detail and they authorized Radiographs to check for fetal developmentRadiographs did not show any signs of fetal skeletonsShe also offered to run blood work to rule out infection, the owners declined as she was not showing symptoms of having an infectionUltrasound was discussed for a more definitive diagnosis versus repeat radiographs in 14-days since we are unsure of date pet was breedOwners elected to monitor closely for signs of illness and were to come back in daysOwners were sent home with information about birthing puppies as well as contact information for the emergency hospital and ultrasoundWe are very sorry to hear that that Zoe lost one of her puppiesWe understand how stressful it would have been to receive a frantic call when you are far away from homeHowever, we believe that DrC [redacted] acted in Zoe’s best interest with the information provided by Mrand MrsD [redacted] during her visit We would be more than happy to speak directly with Mror MrsD [redacted] regarding their concernsAttempts to reach them directly have been unsuccessful We feel confident in the steps taken by our business so at this time we will not be looking to refund the client

Complaint: ***
I am rejecting this response because: it is not accurate and 90% of Garibaldi's rebuttal is false! I don't feel this matter is resolved according to the manner it was handled.I was not irate! The management staff was irate toward me in front of the restaurantAnd did use nepotism/biasism during our disputeIt's not that it was over two dollars, it's that I should only have to pay for the price of something Im under the impression I receivedAlmost Every platter looks and ta tastes the sameYou cannot tell the difference between enchilada or burrito they also use the same sauce on almost every platterYes the staff n server did give it to me at the lunch special price, ONLY after he yelled at me and he the manager staff was irateI refused to pay the price they were charging meBut I was no way highly angry til the manager yelled at me defending his server and taking her word over mine because she had worked there a long time.And for them not to reprimand the appropriate people involved in this dispute speaks loudly to the way they choose to run things when a conflict arises against their restaurant...they become very bias, and in addition to the fact If I had spent spent more money at their restaurant they would have given me pleasant customer service without a dispute.I feel because I didn't spend but only enough for one plate, they treated me with bad mannerismNot to mention our server only checked on us once after our food arrivedWe waited ten minutes or more waiting for the check to come or for napkins or anything else we needed, we were not waited on by our server at allShe understood everything I said with smile and politeness, but wrote something down in her tablet that's completely not what I orderedI feel good forbid I ever eat there again at a friend or family members request, I will have voice record the entire order to avoid this problem from ever happening againSo I have concrete proof that I did not make this up, the server did get it wrong and my word against theirs will hold up, where the management can't dispute itI will most definitely record my next order with them! This is not the first time they got food orders wrongMy close friends loves garibaldi food and orders there frequentlyAnd almost every time I'm with them when they order and pick up their food they open their box to find it's wrong! Not at all what they orderedMy friends order on speaker phone so I hear every word the server saysSo they either lie, get orders wrong on purpose because they can get away with it, considering they are led to believe they are so reputable, or the servers don't comprehend English very well, which I for one believe they know full well what customers are saying. Garibaldi restaurant management is dishonest, loyal to employees not to customers less you are a well paying customerThis dispute isn't resolved on my end because they played me down characterising me in their rebuttalAnd choosing not to discipline their staff thinking they did nothing wrong, so when the are formally apologizing to me, I know it's an empty gesture with having the appearance of formality but rnot genuine or sincereThey are in fact not sorry! Therefore dispute is unresolved! That manager was undoubtedly disrespectful to me being I was a white woman with a child and appears to him as an easy target to manipulate and belittle with his tone of voice and unprofessional mannerism!
Sincerely,
*** ***

To Whom It May Concern:July, 17th, 2017In regards to the complaint made against our restaurant on July 20th, 2017;We would like to apologize if Mrs*** felt belittled or ostracized in any way.When this incident took place, the customer was irate and was making a scene in thefront entrance of our
restaurantAt this time she was in fact upset about beingovercharged for a mealIt was brought to our attention that she believed sheordered the lunch special for the price of $5.50, and was therefore overchargedapproximately $2.The manager at this time discounted her ticket to the price of the lunchspecial(See attachment) Whether this was a miscommunication on the part of thecustomer or a mistake on the part of our server, we don't know for sureHowever,we did honor the price of the advertised special even though she consumed a mealthat was at a higher priceAt this time, the manager, and the server both felt like theproblem had been resolved to the best of their abilitiesThe customer did state thatshe would not be returning because she preferred other places above ourestablishment anywayWe understand this incident to be a completemiscommunication by both parties and nothing more.Our staff including the manager, and all of our employees, knows the highstandard that Garibaldi's Mexican Restaurant holds in regard to customer service.We treat all of our customers with dignity and respect no matter their race,background, or nationalityWe have several different races among our employeesbecause we at Garibaldis do not discriminateIf Mrs** ** feels as though she wasbeing discriminated because of her race, we would also like to extend an apology forthat.Unfortunately, our manager, nor or our server will be disciplined at this time.We do feel like our staff handled the situation to the best of their abilities during abusy lunch hour, and with an irate customer.Again, Garibaldi's Mexican Restaurant would like to apologize forinconvenience this caused Mrs***, and hopes to see her return to our restaurantagain in the future.Sincerely,Garibaldi's Mexican RestaurantManagement Staff

I'm sorry but their lack of skills in their practice is unacceptable I also have talked with other mutual customers that have had bad experiences as well terrible vet

I am writing in regards to complain #*** filed by Mrand Mrs***. On February 25, the Day family brought their Old English Sheepdog Zoe in to see DrC***. They suspected that Zoe was pregnant but did not have a date which she was breed. Zoe was showing signs of early
pregnancy or possible pyometra (an infection of the uterus). DrC*** discussed both possibilities with Mrand MrsDay in detail and they authorized Radiographs to check for fetal developmentRadiographs did not show any signs of fetal skeletonsShe also offered to run blood work to rule out infection, the owners declined as she was not showing symptoms of having an infectionUltrasound was discussed for a more definitive diagnosis versus repeat radiographs in 14-days since we are unsure of date pet was breedOwners elected to monitor closely for signs of illness and were to come back in daysOwners were sent home with information about birthing puppies as well as contact information for the emergency hospital and ultrasoundWe are very sorry to hear that that Zoe lost one of her puppiesWe understand how stressful it would have been to receive a frantic call when you are far away from homeHowever, we believe that DrC*** acted in Zoe’s best interest with the information provided by Mrand MrsD** during her visit. We would be more than happy to speak directly with Mror MrsD** regarding their concernsAttempts to reach them directly have been unsuccessful. We feel confident in the steps taken by our business so at this time we will not be looking to refund the client