Garick Air Conditioning Service Reviews (1)
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Garick Air Conditioning Service Rating
Description: Heating & Air Conditioning, Air conditioning & Heating Contractors - Residential, Air conditioning & Heating Contractors - Commercial, Air Conditioning Repair, Heating Equipment & Systems Cleaning & Repair, Insulation Contractors Equipment & Supplies, Air Conditioning Contractors & Systems
Address: 2122 X St, Salt Lake City, Utah, United States, 35242-2664
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We had to wait 8 days for parts to repair our HVAC system that was under warranty. This however, was not the problem. The problem is the rude and nasty treatment we received from Sherry in their office. They scheduled us for 8:00 on June 30 to come fix our system. By 8:45 we had no phone call and no one had shown up so I called Garrick. They initially did not answer so I called from my cell phone and they picked up right away. I told Sherry that we had an appointment scheduled of 8:00 and wondered why no one was here yet and why they did not call us. She, very rudely, said we were the 2nd job for the tech that morning. When I asked her why we were scheduled for 8:00 and got no courtesy phone call letting us know of the change, she just said in a very rude and sarcastic tone, "well you can cancel if you want". I told her I did not want to cancel then she shouted "he will be there when he finishes his first job". A simple apology would have been nice but I guess Garick does not know the meaning of customer service. Anyone thinking of hiring them should immediately look else ware. These people don't care about anything but themselves.