Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below We have sent a certified letter to Tag on Friday March 31,We have been in contact with *** *** InsSince our filing this complaint and have spoke with legal counselAll of this that Jason A*** has sent to you is not correctIn the letter we sent him we said we felt we had been lied toWhat Jason is statung here is not all correct so unfortunately it looks like it comes down to our word against a company with money to hire legal attorneys to get payment for what we feel was underhanded to some degree.
Regards,
***
This complaint and accusation is something we do not take lightly. We have taken all steps to make sure all our paperwork is legitimate, we conduct ourselves in a professional manner and we do what we say we are going to do, nothing more and nothing lessWe truly strive to treat our
customers the way we want to be treated When we received and read this notification we decided that not only were we going to stand behind our legal counsel that wrote up our Agreements, we knew that being a Revdex.com Accredited company going on years we have Legal services provided to us through the Revdex.com in the event of a complaint where we would need legal advice. We felt that it would be a good idea to get a 3rd party point of view of the issues with this complaint by Mr& Mrs***. Based on that conversation with the legal council the Revdex.com provided our stance was confirmed and we believe that we have went above and beyond what was called for us to do to get this project finalized. And in no way were we at any point from May of til today doing anything other than help our customers get what we felt they deserved Here is our version of how this project went. Mr& Mrs*** called us and set up an appt to come out and help them with their insurance claim, we set up an appt to come out on May 25,Our sales rep Dwayne E*** went out for the apptdid a full inspection of the house and informed the homeowners that *** *** had not fully indemnified them for the loss to their house. At that point they were paid a small amount that did not cover all the siding they were saying needed to be replaced, we also found that there was damage to the Roof, gutters and other soft metals on the property. We informed Mr& Mrs*** how we would take care of this situation for them. We told them that we have a contingency agreement they needed to sign for us to work the claim and get them what we believed was all the damaged covered under this particular loss date. They signed the contract, which did not have a dollar amount bc the actual amount of work was unknown at that point. However, our contingency agreement states on the front just above where they sign and print their name the following "YOUR APPROVAL OF THIS AGREEMENT/CONTRACT AS EVIDENCED BY YOUR SIGNATURE(S) BELOW AUTHORIZES THE A*** GROUP L.L.CDBA TAGEXTERIORS TO REPRESENT YOU IN NEGOTIATIONS WITH YOUR INSURANCE COMPANY ON YOUR BEHALF FOR PAYMENT AND COMPLETION OF REPAIRS.THIS AGREEMENT/CONTRACT OBLIGATES NEITHER YOU NOR TAG UNLESS YOUR INSURANCE COMPANY APPROVES PAYMENT FOR REPAIRSIF YOURINSURANCE COMPANY APPROVES PAYMENT FOR REPAIRS YOU AGREE TO LET TAG PERFORM ALL WORK ON THE INSURANCE LOSS SHEET FOR THEREPLACEMENT COSTSTHE A*** GROUP L.L.C IS A LICENSED, INSURED AND BONDED GENERAL CONTRACTOR THAT CHARGES OVERHEAD & PROFITON ALL PROJECTSBY YOUR SIGNATURE(S) BELOW, YOU DECLARE THAT THE ABOVE TERMS AND CONDITIONS ARE CLEARLY UNDERSTOOD,SATISFACTORY AND HEREBY ACCEPTED" They agreed to our terms and signed a contingency agreement with us for us to advocate on their behalf to get all additional damage paid for that we thought was missed or at the very least to do the work the insurance company had already paid for which would be just the siding. So when we left and started fighting for more of the damage to be paid for, we all were in agreement that at a minimum we would be doing the siding that *** *** had already paid for with their only out of pocket expense being the deductibleAt this point they told us they already had the 1st ACV check for the siding *** *** paid for, since we did not have a final list of damages or a total scope of work we were doing for the ***'s, we told them to "Hold on to the check" we did not say "Keep the check" or "Cash the Check". As the business owner I know that these issues can take time to get approved and the last thing I want is to have a customer that has given me 7-8K dollars and we don't do any work for months. So in this situation we knew it could be awhile before this was final and we did not want them to think we were just about their money. Getting their claim paid the proper fair amount was our top priority We also have in our contract that in the event we are retained to do the work and after business days if they do not cancel and monies are paid out and we do not get to do the work we are due a certain % of the RCV (Replacement Cost Value) paid by the insurance. That wording is on the back of the agreement under the NOTICE TO HOMEOWNER is as follows: No.5 If payment for repairs is approved by the insurance company and the contingency agreement/contract is/was cancelled by the owner(s)/signer(s)/insured(s) later than three (3) business days from the date of execution (original signing date), but prior to the commencement of work, owner(s)/signer(s)/insured(s) shall pay to the Company no less than ten percent (10%) on settlements from $to $10,and from ten percent (10%) up to fifteen percent (15%) on settlements from $10,and higher of the contract price as determined by the final insurance “scope of loss” full replacement cost value and the Company agrees to accept such as reasonable and just compensation for services rendered which include insurance claim and construction consultant representation and estimation provided. Emergency service charges will be in addition to any other payments due contractor and shall be paid to the contractor on demand. If, after the owner(s)/signer(s)/insured(s) three business day recision rights have expired, owner(s)/signer(s)/insured(s) mislead(s) Company after Company has completed an initial inspection of the damaged property with or without an insurance adjuster present by telling Company that they have/has decided not to do the repairs but does so through another company after their insurance company has approved repairs, owner(s)/signer(s)/insured(s) is/are still liable to the Company for ten percent (10%) to fifteen percent (15%) of the estimated RCV claim value of the final insurance company loss report per the above schedule. Failure by owner(s)/signer(s)/insured(s) to provide Company with the complete insurance “scope of loss” will be deemed a default and breach and illegal cancellation of the agreement/contract by the owner(s)/signer(s)/insured(s) who shall then pay to the Company a minimum of ten percent (10%) for services rendered as described above based on the RCV repair cost value as estimated using same insurance company settlement costs of similar properties. Company retains the right and the option to allow owner(s)/signer(s)/insured(s) to keep insurance proceeds for certain repairs the owner(s)/signer(s)/insured(s) will do themselves but the owner(s)/signer(s)/insured(s) does not/do not retain the right and option to withhold money for any items listed on the insurance company “scope of loss” and additional supplements payments and “General Contractor Overhead and Profit” payments. You, as the owner(s)/signer(s)/insured(s) of this agreement/contract agree to pay any and all legal fees and other costs associated with and incurred while enforcing this provision or any other provision contained herein and/or, if you as the owner(s)/signer(s)/insured(s) file suit against the Company and your complaint fails, you agree to additionally pay any and all legal costs incurred by the Company in defending themselves against such action. In the days following the ***'s signing up with us We purchased and eagleview (satellite Rendition of their house) to get the proper measurements of the roof & Siding, built an estimate and incurred other costs throughout the claim process to get this approved. We had the homeowner set up a 2nd inspection with *** ***, met *** with *** Claims out at the house Mr***s again said that the damage to the roof was not hail. We did not agree with him about this point and neither did Mr& Mrs ***. They asked "what do we do now" we told them that we could get another inspection with someone different than *** with *** and if they would not do a 3rd inspection the only other option would be for them to invoke the "Appraisal" Clause in the policy. *** *** would not do a 3rd inspection so they invoked The "Appraisal" process. The "Appriasal" process is when the Insurer & Insured disagree on the amount of loss to a property. We told them that they would hire and appraiser, the insurance company would hire an appraiser, those two would pick an umpire and those would make the final decision on the amount of damage and the costs associated with it. I told Mrs *** that we have a guy that we suggest they use, but since its a 3rd party person they have to sign the agreement and request to invoke the "Appraisal Process" it is not something we can do for them as their contractor. They signed the papers and sent the "Demand for Appraisal" to *** *** to make that process happen. They did all of the above, MrA*** contacted us to get information about the claim, we forwarded all the information we had to him about the claim and assisted in any manner MrA*** needed during this process The "Appraisal" Process can take months to complete, just as it did in this instance. Upon the completion of the Appraisal the ***'s were awarded a full replacement cost of $25,for the damage to their house and have received checks totaling $18,835.94. They had called daily to Dwayne and MrA*** wanting to know when the checks are coming and were very eager to get the money while the "Appraisal" process was going on. Once they received the check communications dropped off. We called and sent texts to see when we could come pick up the checks and get the project going, just like our contract stated. Upon calling and talking to *** *** about the claim I (Jason A***-Owner) brought up that they had what is called NON RECOVERABLE Depreciation on a portion of their claim that totaled $2497.79. Mr& Mrs*** did not inform us of the NON RECOVERABLE deprecation they had on the policy. When we talked I stated that they would owe the Deductible & the NON RECOVERABLE depreciation, she stated that they were only supposed to be out the deductible. I hung up the phone and talked to Dwayne about the issue. He stated that he did not bring up what would have to happen in the event they had any depreciation that was non refundable. After learning this information, I called Mrs*** back and informed her that her only out of pocket expense would only be the deductible, because Dwayne had not inform them of that upon signing the agreement and that we would stand by our word. During that conversation, Mrs*** stated that we could come out the following evening and get the checks to move forward with the claim. We tried that next day to get in contact with *** (Son) about a time we could come out, there was no answer that day or the next working days following that conversation. We sent a text message letting them know that we have made multiple attempts to get in contact with them to commence the work. I also stated that at this point we have options to move forward. 1. We do the work as agreed upon in the contingency agreement. We collect the 15% of the RCV as stated on the Contingency agreement or 3. We will contact our Legal Counsel as stated in the wording on the back of the contract under "NOTICE TO OWNER NO5" as quoted above. I also stated that contacting our legal counsel is the last thing we want to do because it is only going to add more expense to them if we have to go that route. In the course of all the texting and calling we were told there was "a death in the family", then "*** was sick" and to give them some time, then "*** has Cancer" and they wanted to move on. I told them that if they wanted to move on they needed to do what they had agreed upon when they signed the agreement or let us do the work and we were fine with either option they picked*** text me back and said that they didn't want to do the work and we would have the 15% mailed out to us on March 31st of this year. That was our last communication with the ***'s about this claim until we have received this complaint. In closing, we feel that we lived up to our end of the agreement and got them an award for $25,with a cash pay out of $18,If we would have just cared about "THE MONEY" we would have done what was paid for and moved on, we would not have waited almost a year. To this day we have not received CENT from the ***'s for anything we have done for them And based on the fact the Mr & Mrs *** and *** *** had NO problems with the agreement they signed with us until it was time to either get the work done or pay the 15% which was almost a year later, In my opinion shows that this complaint is nothing but an attempt to not compensate us for the services we provided and to tarnish my companies name and reputation. We are an honest, trustworthy company that does what we say we are going to do. We feel that 15% is just compensation for the consulting and other services we have provided since May Regards, Jason RA***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below We have sent a certified letter to Tag on Friday March 31,We have been in contact with *** *** InsSince our filing this complaint and have spoke with legal counselAll of this that Jason A*** has sent to you is not correctIn the letter we sent him we said we felt we had been lied toWhat Jason is statung here is not all correct so unfortunately it looks like it comes down to our word against a company with money to hire legal attorneys to get payment for what we feel was underhanded to some degree.
Regards,
***
This complaint and accusation is something we do not take lightly. We have taken all steps to make sure all our paperwork is legitimate, we conduct ourselves in a professional manner and we do what we say we are going to do, nothing more and nothing lessWe truly strive to treat our
customers the way we want to be treated When we received and read this notification we decided that not only were we going to stand behind our legal counsel that wrote up our Agreements, we knew that being a Revdex.com Accredited company going on years we have Legal services provided to us through the Revdex.com in the event of a complaint where we would need legal advice. We felt that it would be a good idea to get a 3rd party point of view of the issues with this complaint by Mr& Mrs***. Based on that conversation with the legal council the Revdex.com provided our stance was confirmed and we believe that we have went above and beyond what was called for us to do to get this project finalized. And in no way were we at any point from May of til today doing anything other than help our customers get what we felt they deserved Here is our version of how this project went. Mr& Mrs*** called us and set up an appt to come out and help them with their insurance claim, we set up an appt to come out on May 25,Our sales rep Dwayne E*** went out for the apptdid a full inspection of the house and informed the homeowners that *** *** had not fully indemnified them for the loss to their house. At that point they were paid a small amount that did not cover all the siding they were saying needed to be replaced, we also found that there was damage to the Roof, gutters and other soft metals on the property. We informed Mr& Mrs*** how we would take care of this situation for them. We told them that we have a contingency agreement they needed to sign for us to work the claim and get them what we believed was all the damaged covered under this particular loss date. They signed the contract, which did not have a dollar amount bc the actual amount of work was unknown at that point. However, our contingency agreement states on the front just above where they sign and print their name the following "YOUR APPROVAL OF THIS AGREEMENT/CONTRACT AS EVIDENCED BY YOUR SIGNATURE(S) BELOW AUTHORIZES THE A*** GROUP L.L.CDBA TAGEXTERIORS TO REPRESENT YOU IN NEGOTIATIONS WITH YOUR INSURANCE COMPANY ON YOUR BEHALF FOR PAYMENT AND COMPLETION OF REPAIRS.THIS AGREEMENT/CONTRACT OBLIGATES NEITHER YOU NOR TAG UNLESS YOUR INSURANCE COMPANY APPROVES PAYMENT FOR REPAIRSIF YOURINSURANCE COMPANY APPROVES PAYMENT FOR REPAIRS YOU AGREE TO LET TAG PERFORM ALL WORK ON THE INSURANCE LOSS SHEET FOR THEREPLACEMENT COSTSTHE A*** GROUP L.L.C IS A LICENSED, INSURED AND BONDED GENERAL CONTRACTOR THAT CHARGES OVERHEAD & PROFITON ALL PROJECTSBY YOUR SIGNATURE(S) BELOW, YOU DECLARE THAT THE ABOVE TERMS AND CONDITIONS ARE CLEARLY UNDERSTOOD,SATISFACTORY AND HEREBY ACCEPTED" They agreed to our terms and signed a contingency agreement with us for us to advocate on their behalf to get all additional damage paid for that we thought was missed or at the very least to do the work the insurance company had already paid for which would be just the siding. So when we left and started fighting for more of the damage to be paid for, we all were in agreement that at a minimum we would be doing the siding that *** *** had already paid for with their only out of pocket expense being the deductibleAt this point they told us they already had the 1st ACV check for the siding *** *** paid for, since we did not have a final list of damages or a total scope of work we were doing for the ***'s, we told them to "Hold on to the check" we did not say "Keep the check" or "Cash the Check". As the business owner I know that these issues can take time to get approved and the last thing I want is to have a customer that has given me 7-8K dollars and we don't do any work for months. So in this situation we knew it could be awhile before this was final and we did not want them to think we were just about their money. Getting their claim paid the proper fair amount was our top priority We also have in our contract that in the event we are retained to do the work and after business days if they do not cancel and monies are paid out and we do not get to do the work we are due a certain % of the RCV (Replacement Cost Value) paid by the insurance. That wording is on the back of the agreement under the NOTICE TO HOMEOWNER is as follows: No.5 If payment for repairs is approved by the insurance company and the contingency agreement/contract is/was cancelled by the owner(s)/signer(s)/insured(s) later than three (3) business days from the date of execution (original signing date), but prior to the commencement of work, owner(s)/signer(s)/insured(s) shall pay to the Company no less than ten percent (10%) on settlements from $to $10,and from ten percent (10%) up to fifteen percent (15%) on settlements from $10,and higher of the contract price as determined by the final insurance “scope of loss” full replacement cost value and the Company agrees to accept such as reasonable and just compensation for services rendered which include insurance claim and construction consultant representation and estimation provided. Emergency service charges will be in addition to any other payments due contractor and shall be paid to the contractor on demand. If, after the owner(s)/signer(s)/insured(s) three business day recision rights have expired, owner(s)/signer(s)/insured(s) mislead(s) Company after Company has completed an initial inspection of the damaged property with or without an insurance adjuster present by telling Company that they have/has decided not to do the repairs but does so through another company after their insurance company has approved repairs, owner(s)/signer(s)/insured(s) is/are still liable to the Company for ten percent (10%) to fifteen percent (15%) of the estimated RCV claim value of the final insurance company loss report per the above schedule. Failure by owner(s)/signer(s)/insured(s) to provide Company with the complete insurance “scope of loss” will be deemed a default and breach and illegal cancellation of the agreement/contract by the owner(s)/signer(s)/insured(s) who shall then pay to the Company a minimum of ten percent (10%) for services rendered as described above based on the RCV repair cost value as estimated using same insurance company settlement costs of similar properties. Company retains the right and the option to allow owner(s)/signer(s)/insured(s) to keep insurance proceeds for certain repairs the owner(s)/signer(s)/insured(s) will do themselves but the owner(s)/signer(s)/insured(s) does not/do not retain the right and option to withhold money for any items listed on the insurance company “scope of loss” and additional supplements payments and “General Contractor Overhead and Profit” payments. You, as the owner(s)/signer(s)/insured(s) of this agreement/contract agree to pay any and all legal fees and other costs associated with and incurred while enforcing this provision or any other provision contained herein and/or, if you as the owner(s)/signer(s)/insured(s) file suit against the Company and your complaint fails, you agree to additionally pay any and all legal costs incurred by the Company in defending themselves against such action. In the days following the ***'s signing up with us We purchased and eagleview (satellite Rendition of their house) to get the proper measurements of the roof & Siding, built an estimate and incurred other costs throughout the claim process to get this approved. We had the homeowner set up a 2nd inspection with *** ***, met *** with *** Claims out at the house Mr***s again said that the damage to the roof was not hail. We did not agree with him about this point and neither did Mr& Mrs ***. They asked "what do we do now" we told them that we could get another inspection with someone different than *** with *** and if they would not do a 3rd inspection the only other option would be for them to invoke the "Appraisal" Clause in the policy. *** *** would not do a 3rd inspection so they invoked The "Appraisal" process. The "Appriasal" process is when the Insurer & Insured disagree on the amount of loss to a property. We told them that they would hire and appraiser, the insurance company would hire an appraiser, those two would pick an umpire and those would make the final decision on the amount of damage and the costs associated with it. I told Mrs *** that we have a guy that we suggest they use, but since its a 3rd party person they have to sign the agreement and request to invoke the "Appraisal Process" it is not something we can do for them as their contractor. They signed the papers and sent the "Demand for Appraisal" to *** *** to make that process happen. They did all of the above, MrA*** contacted us to get information about the claim, we forwarded all the information we had to him about the claim and assisted in any manner MrA*** needed during this process The "Appraisal" Process can take months to complete, just as it did in this instance. Upon the completion of the Appraisal the ***'s were awarded a full replacement cost of $25,for the damage to their house and have received checks totaling $18,835.94. They had called daily to Dwayne and MrA*** wanting to know when the checks are coming and were very eager to get the money while the "Appraisal" process was going on. Once they received the check communications dropped off. We called and sent texts to see when we could come pick up the checks and get the project going, just like our contract stated. Upon calling and talking to *** *** about the claim I (Jason A***-Owner) brought up that they had what is called NON RECOVERABLE Depreciation on a portion of their claim that totaled $2497.79. Mr& Mrs*** did not inform us of the NON RECOVERABLE deprecation they had on the policy. When we talked I stated that they would owe the Deductible & the NON RECOVERABLE depreciation, she stated that they were only supposed to be out the deductible. I hung up the phone and talked to Dwayne about the issue. He stated that he did not bring up what would have to happen in the event they had any depreciation that was non refundable. After learning this information, I called Mrs*** back and informed her that her only out of pocket expense would only be the deductible, because Dwayne had not inform them of that upon signing the agreement and that we would stand by our word. During that conversation, Mrs*** stated that we could come out the following evening and get the checks to move forward with the claim. We tried that next day to get in contact with *** (Son) about a time we could come out, there was no answer that day or the next working days following that conversation. We sent a text message letting them know that we have made multiple attempts to get in contact with them to commence the work. I also stated that at this point we have options to move forward. 1. We do the work as agreed upon in the contingency agreement. We collect the 15% of the RCV as stated on the Contingency agreement or 3. We will contact our Legal Counsel as stated in the wording on the back of the contract under "NOTICE TO OWNER NO5" as quoted above. I also stated that contacting our legal counsel is the last thing we want to do because it is only going to add more expense to them if we have to go that route. In the course of all the texting and calling we were told there was "a death in the family", then "*** was sick" and to give them some time, then "*** has Cancer" and they wanted to move on. I told them that if they wanted to move on they needed to do what they had agreed upon when they signed the agreement or let us do the work and we were fine with either option they picked*** text me back and said that they didn't want to do the work and we would have the 15% mailed out to us on March 31st of this year. That was our last communication with the ***'s about this claim until we have received this complaint. In closing, we feel that we lived up to our end of the agreement and got them an award for $25,with a cash pay out of $18,If we would have just cared about "THE MONEY" we would have done what was paid for and moved on, we would not have waited almost a year. To this day we have not received CENT from the ***'s for anything we have done for them And based on the fact the Mr & Mrs *** and *** *** had NO problems with the agreement they signed with us until it was time to either get the work done or pay the 15% which was almost a year later, In my opinion shows that this complaint is nothing but an attempt to not compensate us for the services we provided and to tarnish my companies name and reputation. We are an honest, trustworthy company that does what we say we are going to do. We feel that 15% is just compensation for the consulting and other services we have provided since May Regards, Jason RA***