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Garland Insulating, Ltd.

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Garland Insulating, Ltd. Reviews (5)

Compliant Number ***.Attached are pictures taken last week of the *** Deck The Deck is built to code using #materials There has been no maintenance on the pressure treated materials The spacing of the Evergrain deck floor boards calls for a minimum of 1/8” spacing, No reference to maximum spacing The Deck and Screen porch have been built to code, inspected by the county.At this time there are no deficiencies in the deck that would be covered by David James Homes Warranty Workmanship or Craftsmanship.***

Attached is copy of David James Homes contract between *** and *** ***.Attached is copy of change order #Signed Dec 20, 2016Attached is copy of change order #Signed March 20, 2017Item #Contractor’s payment schedule spells out paymentsDraw #was due, there were several items that
needed corrections, that where being scheduled There was work completed that was part of the next draw, of a greater value than the items to be corrected When The ***’s refused to release the 4th draw, I had to make the business decision to stop work on their home until the draw was released They release the draw, the bank inspector was on vacation this delayed it another week.I attached change orders #and these where large changes to the home that where requested after construction began therefore creating delays The ***’s have released the draw and the bank has paid the draw Sub-contractors are being scheduled to finish the home.Sincerely Yours.Merle LHeckman

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We do not accept the response by David James Homes Obviously he builds to minimum standards instead of doing what is right by the customer I thought we had chosen a reputable builder that cared about customer satisfaction but obviously not This response does nothing to change the fact that the deck board spacing is inconsistent and looks terrible or that the screws come out and we have lose boards It does nothing to resolve the issue of uneven boards or that the railing was installed crooked His response does nothing to fix the nails coming through the railing on the screen porch And, I don't care if the lumber is grade or not, it stills looks terrible I am disappointed with this response I have pictures also that support our complaints but will save those in case we decide to bring legal action
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There seems to be a bit of confusion over the source of the delay on our home The two change orders referenced by MrHeckman were never any cause of a delay The change order referencing the finished bonus room was initiated when framing and subfloor were taking place and was paid to David James out of our pocket in January The other change order including the brick was initiated because our prints did not include steps, the VP of construction informed us we needed more brick to get to the sill line, and we wanted brick and stone on some exterior places Again, this was paid out of pocket by us and did not cause the delay on our home What caused the delay is David James requested money for work that had NOT been completed We did not approve this request until the work was completed This took a month and David James halted all other work on the home during this timeThis delay happened well after the bonus room and the brick The cause of rhe delay and the source of our everyday frustration is very poor workmanship As for contractors at the house now, this is quite a stretch as there really hasn't been much work done since this episode We bring up issues to our project manager and they do not get addressed It is actually too many issues to put into this reply I am disheartened to think that the reply to our complaint from this company is to replace the blame and ignore the real issue of very poor customer service
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I do not accept this response because he did not address all the problems that were cited in the complaint? He only cited the grade of lumber which wasn't in the complaint? He did not address the poor installation of the composite boards of our deck which should be included in the year workmanship warranty? He made no mention of the uneven way the boards were cut at the end of the deck nor the fact that the railing was installed uneven
Regards,
*** ***

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Address: 6345 Peters Creek Rd Ste C, Hollins, Texas, United States, 75355-0368

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