Garland K. Davis, DDS

To whom it may concern,On the date November 6, *** *** came to the office for a recall examination ($35) and an adult prophylaxis (cleaning $78)The total amount of the patient's visit was $According to the patient's insurance terms at that time she had a co-pay of $She did not pay
her co-pay at the time of the visit*** *** had two separate insurance policies at the time and both were billed for hers services on said dateBoth insurance companies paid zero doliars for the Services performed on 11/06/The patient's explanation of benefits stated: not eligible/plan terminatedOn December 12, the patient mailed a check in the amount of $leaving a balance of $According to the patient's financial records, efforts were made to collect the remaining balanceThe additional $added to the patient's bill is from accrued interest and finance charges in trying to collectAll of the information stated can be verified with Computerized records and insurance explanation of benefits documentation.It is unfortunate that ** *** had to resort to using slanderous language towards my organization containing the word “fraud" and unprofessionalI will leave it at thatI am happy that she has found a new dental home and wish her nothing but the bestOur office will write off the $debt.Sincerely,Dr Garland Davis

To whom it may concern,
margin-bottom: 5pt;">On the date November 6, 2012 [redacted] came to the office for a recall examination ($35) and an adult prophylaxis (cleaning $78). The total amount of the patient's visit was $113. According to the patient's insurance terms at that time she had a co-pay of $30. She did not pay her co-pay at the time of the visit. [redacted] had two separate insurance policies at the time and both were billed for hers services on said date. Both insurance companies paid zero doliars for the Services performed on 11/06/12. The patient's explanation of benefits stated: not eligible/plan terminated. On December 12, 2012 the patient mailed a check in the amount of $30 leaving a balance of $83. According to the patient's financial records, efforts were made to collect the remaining balance. The additional $5.52 added to the patient's bill is from accrued interest and finance charges in trying to collect. All of the information stated can be verified with Computerized records and insurance explanation of benefits documentation.
It is unfortunate that [redacted] had to resort to using slanderous language towards my organization containing the word “fraud" and unprofessional. I will leave it at that. I am happy that she has found a new dental home and wish her nothing but the best. Our office will write off the $88.35 debt.
Sincerely,
Dr Garland Davis

Review: On October 15, 2014, I was seen at the office to begin the consultation and impressions for [redacted]. The second appointment was on October 27th. The dentist's staff stated that the [redacted] braces were ordered after the 27 October appointment. On November 25th, I called the office to inquire about the status of the braces, as I had not received them yet. I was told they would be arriving "soon". On December 4th, I moved out of Maryland, to Pennsylvania, and informed the dentist's staff that I had moved, and again inquired about the status of the product. I called again on December 15th, December 23rd, and December 29th. On the 29th I was told someone from the staff would be calling me "by the end of the week" to provide me information regarding the whereabouts of my product. I did not receive a call. I called again on January 5th, and was told that they product was "waiting at Customs" and would arrive "soon". When I asked for more specific information, I was told the person I needed to speak to was on another call and would call me back. Given that I have waited 11 weeks for the product, and have never been given any definitive answer regarding when they will arrive, I am requesting a full refund. I was not informed that I would be billed immediately for the product, but I now have an open account with [redacted] in the amount of $5000, with the first bill due on December 12th. I have now paid a total of $495 toward the balance, but have not received the product.Desired Settlement: I want the line of credit with [redacted] that was opened to pay for the [redacted] to be closed immediately and all payments made by me to be refunded to me. I do not wish to receive the [redacted] product from this dentist, as I do not believe they will fulfill their obligation.

Review: Dr Garland Davis preformed a root canal. Unfortunately, Dr Garland Davis was unsuccessful with placing the Crown. However, he charged my insurance company $600 for the Crown. I have been pursuing this matter for 4 years now. The tooth has turned brown. My new Dental Office will not fix it because the insurance company is not paying for it. The insurance company is advising I have to wait 5 years to get it done, since they already paid for it. Dr. Garland Office turnover every few months due to Mrs Garland working in the office. She is very unprofessional. She does not like any women around her husband (Staff or Customers). It is very difficult to have any office manager to follow through with my matter, due to them replacing the staff and no one follows through with the matter.Desired Settlement: Refund the $600 for the Crown to [redacted] Insurance company. And. I can move on with my life.

Business

Response:

10/16/2013

Dear Representative of the Revdex.com,

This letter is to infoim that the matter concerning the complaint ([redacted]) has been resolved whereby a refund check in the amount of $600.00 was returned to [redacted] insurance company on behalf of the patient. The patient had a crown made whereby the porcelain fractured on two remakes of the crown. This occurred due to the patients bite and the gold substructure that is used in this type of crown construction.

It is unfortunate that the complainant’s remarks took on a negative personal tone aimed at my office operations that should have no

place in a request for a refund to an insurance company. I do understand that matters concerning money upset people.

It is my intent to run a dental practice that helps as many people as possible with their dental health needs, I understand that I will not be able to help everyone but, I will attempt to rectify any situation whereby someone is displeased with any service that I offer.

Any additional information that is requested should be directed to office’s Financial Coordinator.

Sincerely,