Garnett-Powers & Associates Insurance Services Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Ms. [redacted],
 
Thank you for addressing your concern with us. 
Garnett-Powers & Associates (GPA) takes each concern and complaint
seriously.  GPA strives to maintain an acceptable level of customer
service in order to help each Visiting Scholar make informed...

decisions about
their health insurance needs. We have verified that you first contacted us via
email on September 24th with your waiver request. 
 
However, due to the high volume of waiver requests we are
receiving from the Visiting Scholars and the time devoted by our employees to
review all the documents to ensure that each health insurance policy purchased
by the Visiting Scholars meets the University waiver requirements, we are
informing all Visiting Scholars to allow 7-10 business days for a response
regarding their waiver request. GPA is communicating the current response times
to all waiver requests via an auto-generated response email to each request we
receive from all Visiting Scholars.  This auto-generated email is sent to
each Visiting Scholar immediately once GPA receives an email from a Visiting
Scholar.  
 
We have verified that your waiver request was reviewed and
responded to on October 5th, 7 business days after your initial
email. We apologize for not contacting you within the 24 hours from your
initial email. We have taken steps to shorten our response times to all wavier
requests. GPA is committed to providing superior customer service and we will
always take action to better serve our clients.
 
We have also verified that you have been corresponding with
our customer service representative as of October 5th. We have
confirmed that our customer service representative has been answering your
questions within a 24 hour time frame. We understand that health insurance in
the United States is complicated and we are here to help answer any additional
questions you may have.
 
You may contact us at [redacted] and dial extension [redacted]
to speak with our Director of Operations who will ensure that any additional
request you may have will be taken care of.  You can also reach our
customer service representatives during our normal business hours of 8:30am –
5pm Pacific Time by dialing [redacted].
 
Sincerely, [redacted]
GARNETT-POWERS & ASSOCIATES INSURANCE SERVICES, INC.