Garnicia Cambongia

When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go throughOur offer clearly states a day trial of a day supplyThe trial starts the day the order is placed as stated in the termsIf we do not hear back from the customer within the day trial period, we will assume they love the product and bill them the retail costWe do not offer a sample or send out a trial sizeThe product is a full day supplyOur records indicated this customer was outside the trial period when they called into our customer service departmentThe account was cancelled on 9/26/per the customer's requestAs a courtesy, we have refunded $which will reflect back to their account within 2-business daysWe do apologize for the misunderstanding

When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go throughOur offer clearly states a day trial of a day supplyThe trial starts the day the order is placed as stated in the termsIf we do not hear back from the customer within the day trial period, we will assume they love the product and bill them the retail costWe do not offer a sample or send out a trial sizeThe product is a full day supplyOur records indicated this customer was outside the trial period when they called into our customer service departmentThe account was cancelled on 10/21/per the customer's requestPlease reference cancellation ID [redacted] We do apologize for the misunderstanding

Good morningThe system gave us an error when attempting to refund Order so we are going to mail a refund check for $Please reference Confirmation Number: L3RY9-GQ34YPlease allow 2-business days for it to arriveAgain, we do apologize for any and all inconveniences

Marie Garcia Revdex.com:After speaking with an associate at Arizona Revdex.com 11/17/16, I was given your name to report that the complaint previously filed ID # *** has unfortunately not been resolved completely as I had hoped The company for Garcinia has provided me with only a partial refund of $and again refused to refund to my account the remaining $as agreed The refund was received to my bank account on 11/14/and I do not see any further refunds posted.This company has not been fair or pleasant resolving this matter and this has caused a huge inconvenience to me not to mention the bank fees involved for cancelling my credit card and the exorbitant amount of money they charged and took from my account for a day trial offer in the amount of $ This absolutely was NOT clear and up front in the advertisement I so foolishly fell for and ordered with shipping/handling charges the only clearly understood charge for this product.Your help in completely resolving this matter would certainly be appreciated. Thank you in advance, *** ***

Good afternoon.Unfortunately we are unable to locate this customer in our records using the following information:*** ** *** ***Brooklyn , NY 11214Daytime Phone: *** ***E-mail: ***After placing an order, you should receive an email confirmation with an
Order ID numberCan you please provide us this info or the email used to place the order?We apologize for any inconveniences and or misunderstandings.Thank you

Good morning. I want to confirm that we strongly have taken this customer's advice into consideration and will do extensive training to ensure our customer service agents are providing an excellent customer service experience as will show their utmost respect to the customer's concerns and requests.

When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go through. Our offer clearly states a 14 day trial of a 30 day supply. The trial starts the day the order is placed as stated in the terms. If...

we do not hear back from the customer within the 14 day trial period, we will assume they love the product and bill them the retail cost. We do not offer a sample or send out a trial size. The product is a full 30 day supply. Our records indicated this customer was outside the trial period when they called into our customer service department. The account was cancelled on 8/22/2016 per the customer's request. As a courtesy, we have refunded $93.95 which will reflect back to their account within 2-3 business days. We do apologize for the misunderstanding.

When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go through. Our offer clearly states a 14 day trial of a 30 day supply. The trial starts the day the order is placed as stated in the terms. If...

we do not hear back from the customer within the 14 day trial period, we will assume they love the product and bill them the retail cost. We do not offer a sample or send out a trial size. The product is a full 30 day supply. Our records indicated this customer was outside the trial period when they called into our customer service department. The account was cancelled on 9/26/2016 per the customer's request. As a courtesy, we have refunded $187.54 which will reflect back to their account within 2-3 business days. We do apologize for the misunderstanding.

When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go through. Our offer clearly states a 14 day trial of a 30 day supply. The trial starts the day the order is placed as stated in the terms. If...

we do not hear back from the customer within the 14 day trial period, we will assume they love the product and bill them the retail cost. We do not offer a sample or send out a trial size. The product is a full 30 day supply. Our records indicated this customer was outside the trial period when they called into our customer service department. The account was cancelled on 10/21/2016 per the customer's request. Please reference cancellation ID [redacted]. We do apologize for the misunderstanding.

They are implying I called for the first time to cancel on 10/21 which is not true. That was my 3rd call trying to cancel. The only reason why I was able to get her to finally cancel was because I said I was filing a complaint with the Revdex.com. Consumers should be able to cancel when they call. I understand the first payment coming out as I did try the product. But I tried to cancel when I was only 2 weeks out which was well before the 30 days. Then I had to call again when I was told I was cancelled. Then again on 10/21. That is all I am saying I would like to hear that they will address training with their associates that when people call to cancel then cancel it.