Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] Obviously this business does not want to accept responsibility for their failure to properly and respectfully transport my property Multiple items were broken aside from the water damage from their damaged truck and that is just plain negligence! ATLAS asked for additional documentation for further review and it was provided and I never heard another word from them- no returned calls and no answered emailsWhat kind of reputable company does that? Not even an apology? Yes, I am proceeding with litigation to cover my losses that ATLAS has no regard for
As I've advised ***: Mr [redacted] and I have reviewed the claim and shipping documents, unfortunately there is nothing written in agreement that the contents of a PBO(packed by owner)carton would be protected through purchased valuation if damages occurredWithout physical damage to the carton, which would support mishandling, we must conclude that damage occurred as a direct result of insufficient packing material or improper packingIn addition, this item was not included on the High Value Inventory which would have been presented to the driver before it was packed so value, condition and proper packing method could be verifiedI have attached highlighted documents that were supplied to shipper which outlines this informationThe Moving Kit is supplied to every customer at time of the surveyAt this time our denial remains
Although the company's position is that they have not mishandled the TV, there is proof that they have mishandled this shipment by all the other broken itemsAgain, we believe the TV was misplaced and most probably placed sideways as the crack on the TV is due to bending the TV in the middleWe remain of our believe that this was due to the improper management of the itemsAdditionally, the driver can testify how bad the crew loading the shipment was as it has been the main complaint we had from the day they started Regards, [redacted]
This relocation ended up going over our estimated time due to having to share the elevator with another tenantThere was never a discussion about the storage unit needing to be loaded a certain way, our crews arrived at the unit and proceeded to stack items into the unit the way that we normally do for other shipmentsMs [redacted] did not like the way we were doing itMs [redacted] began threatening for non-payment so our operations manager instructed the crew to get the items off our truck and into the storage unitThe customer mentioned having another mover come out to reconfigure the storage unit and advised that it would cost her an additional $At this time, we offered to take this total off of the final invoice to accommodate the need for reconfigurationMs [redacted] initially did not want to pay 3rd party charges for the desk to be disassembled or reassembled so she sent us the schematics for assembly; disassembly went fine, however, when the crew started on the assembly, it was not as easy to reassembleRather than assembling the desk incorrectly, the crew lead advised Ms [redacted] that he could not get the desk reassembledGarrett Transportation paid the 3rd party company out of pocket to go out and reassemble the desk properlyThe customer service supervisor as well as the sales manager had multiple conversations with the customer between November 29, and December 2, in regards to getting the third party service set upMs [redacted] had requested that we hold up collecting payment for services rendered until after 3rd party company was scheduled to complete assembly of the deskLate in the afternoon of December 2, 2016, the customer service supervisor spoke to Ms [redacted] over the phone and obtained her credit card information in order to process payment for the move Not once during this time frame was any mention made of two rings being discovered as missing the day after the moveThe first that this was mentioned was on December 13, the day in which Ms [redacted] filed the complaint, days following the move
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] Obviously this business does not want to accept responsibility for their failure to properly and respectfully transport my property Multiple items were broken aside from the water damage from their damaged truck and that is just plain negligence! ATLAS asked for additional documentation for further review and it was provided and I never heard another word from them- no returned calls and no answered emailsWhat kind of reputable company does that? Not even an apology? Yes, I am proceeding with litigation to cover my losses that ATLAS has no regard for
As I've advised ***: Mr [redacted] and I have reviewed the claim and shipping documents, unfortunately there is nothing written in agreement that the contents of a PBO(packed by owner)carton would be protected through purchased valuation if damages occurredWithout physical damage to the carton, which would support mishandling, we must conclude that damage occurred as a direct result of insufficient packing material or improper packingIn addition, this item was not included on the High Value Inventory which would have been presented to the driver before it was packed so value, condition and proper packing method could be verifiedI have attached highlighted documents that were supplied to shipper which outlines this informationThe Moving Kit is supplied to every customer at time of the surveyAt this time our denial remains
Although the company's position is that they have not mishandled the TV, there is proof that they have mishandled this shipment by all the other broken itemsAgain, we believe the TV was misplaced and most probably placed sideways as the crack on the TV is due to bending the TV in the middleWe remain of our believe that this was due to the improper management of the itemsAdditionally, the driver can testify how bad the crew loading the shipment was as it has been the main complaint we had from the day they started Regards, [redacted]
This relocation ended up going over our estimated time due to having to share the elevator with another tenantThere was never a discussion about the storage unit needing to be loaded a certain way, our crews arrived at the unit and proceeded to stack items into the unit the way that we normally do for other shipmentsMs [redacted] did not like the way we were doing itMs [redacted] began threatening for non-payment so our operations manager instructed the crew to get the items off our truck and into the storage unitThe customer mentioned having another mover come out to reconfigure the storage unit and advised that it would cost her an additional $At this time, we offered to take this total off of the final invoice to accommodate the need for reconfigurationMs [redacted] initially did not want to pay 3rd party charges for the desk to be disassembled or reassembled so she sent us the schematics for assembly; disassembly went fine, however, when the crew started on the assembly, it was not as easy to reassembleRather than assembling the desk incorrectly, the crew lead advised Ms [redacted] that he could not get the desk reassembledGarrett Transportation paid the 3rd party company out of pocket to go out and reassemble the desk properlyThe customer service supervisor as well as the sales manager had multiple conversations with the customer between November 29, and December 2, in regards to getting the third party service set upMs [redacted] had requested that we hold up collecting payment for services rendered until after 3rd party company was scheduled to complete assembly of the deskLate in the afternoon of December 2, 2016, the customer service supervisor spoke to Ms [redacted] over the phone and obtained her credit card information in order to process payment for the move Not once during this time frame was any mention made of two rings being discovered as missing the day after the moveThe first that this was mentioned was on December 13, the day in which Ms [redacted] filed the complaint, days following the move