Garrett's Discount Golf Cars LLC

Mrs. [redacted],   We never willfully take advantage or lie to a customer.  We do however sell 1000’s of used golf cars a year.  In this particular case, we sold one to [redacted].According to my notes it was a 2002 model EZGO.  Unfortunately for [redacted] and our company it...

does not come with a car fax.  We have no way of knowing what kind of service history this unit may have had.  We also have to charge 75.00 to pick up a unit or else the company would go under.  IE  truck, trailer, insurance, payroll etc.  The problem with this particular car, is it would not perform badly in our shop, which was irritating to us and [redacted]  We do have some of the better more knowledgeable golf car mechanics on  our staff.  We can appreciate [redacted]s pain when the car continued to have the same symptoms after numerous visits.  After speaking with my staff about this situation they informed me they were familiar with it.  My service manager has held the customer’s check to make sure the new “fix” worked.  We will destroy the 180.00 check the customer wrote for the last controller.  We are sorry [redacted] had this trouble, but I can assure you no one here is lying to anybody.  So in closing we will hold and return check to [redacted].    Thank you for passing this along.                                     ...⇄ Regards,  [redacted]