Garrison Home Appliance Center

Revdex.com S Jefferson St, Ste-Spokane, WA 99201-Attn: [redacted] RE: Case# [redacted] The following is Caren's recollection of this case: • The [redacted] asked for cancellation of their extended service plan on their freezer and refrigerator on 6/16/• They asked for cancellation of their extended service plan on their washer and dryer on 8/11/• The extended service plan company cancelled the plans on the freezer, refrigerator, and dryer• The washer already had service claims paid on it by the extended service plan company, so it was ineligible for cancellation reimbursement• We received credit from the extended service plan company and we mailed a check to the [redacted] We process a very large number of extended service plans with this company, but we very seldom have to process a refund requested by a customerIt is not something we readily know how to do, so we had to reach out to the extended service plan company to figure out how to do that- and that took some timeOnce we figured it out, we issued a check to the [redacted] The check has been mailed to them so they should be satisfied now

Revdex.com,I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below.Regards,*** ***
Response:
Karen at Garrison told me a month ago they sent out a checkNever received it.
I called the warranty cn the repair made on my appliance and they told me the repair would be deducted from the warranty amount
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Revdex.com 152 S Jefferson St, Ste-200 Spokane, WA 99201-4352 Attn: [redacted] RE: Case# [redacted] The following is Caren's recollection of this case: • The [redacted] asked for cancellation of their extended service plan on their freezer and refrigerator on 6/16/15. • They asked for cancellation of...

their extended service plan on their washer and dryer on 8/11/15. • The extended service plan company cancelled the plans on the freezer, refrigerator, and dryer. • The washer already had service claims paid on it by the extended service plan company, so it was ineligible for cancellation reimbursement. • We received credit from the extended service plan company and we mailed a check to the [redacted]. We process a very large number of extended service plans with this company, but we very seldom have to process a refund requested by a customer. It is not something we readily know how to do, so we had to reach out to the extended service plan company to figure out how to do that- and that took some time. Once we figured it out, we issued a check to the [redacted]. The check has been mailed to them so they should be satisfied now.