Garrison Trucking LLC

Hi, this is [redacted] with Garrison Trucking LLC responding to the complaint with the order [redacted] The customer stated that we had his refrigerator since February of 2017, which is true.What he forgot to mention was this was placed on hold until March of 2017,which means we had to wait on him to pay the COD before we could set up a delivery date and time with him.Where this customer is located is a remote area for our trucking company.We have to have enough freight in one area to be able to send a truck to that area to make deliveries.We cannot just make a trip for one single customer.Unfortunately, once this customer paid his COD we had very little freight for his area-- which is the reason for the long wait on his fridge.We have a dispatcher in a different office than us that tells us where our trucks are going each day, so we also had to wait on him to put a truck in this customer's areaWe understand that this was an inconvenience for this customer, which we hate to hear because we try our hardest to get these deliveries to the customers as soon as possibleUnfortunately, that is not always the case with trucking.Thanks! [redacted] ***

Hi, this is [redacted] with Garrison Trucking LLC responding to the complaint with the order[redacted]The customer stated that we had his refrigerator since February of 2017, which is true.What he forgot to mention was this was placed on hold until March of 2017,which means we had to...

wait on him to pay the COD before we could set up a delivery date and time with him.Where this customer is located is a remote area for our trucking company.We have to have enough freight in one area to be able to send a truck to that area to make deliveries.We cannot just make a trip for one single customer.Unfortunately, once this customer paid his COD we had very little freight for his area-- which is the reason for the long wait on his fridge.We have a dispatcher in a different office than us that tells us where our trucks are going each day, so we also had to wait on him to put a truck in this customer's area. We understand that this was an inconvenience for this customer, which we hate to hear because we try our hardest to get these deliveries to the customers as soon as possible. Unfortunately, that is not always the case with trucking.Thanks![redacted]