Garrow Oil & Propane Corps.

Our customer needed a delivery during the day period in January, when the price of propane sky-rocketed due to the shortage. He is in control of when he calls for fuel. There was no price gauging & I can offer invoices to show you my margin was 25-cents, which it remains regardless
of the price. Our Customer was listed as COD (Cash before delivery in 2010) and had struggled with paying us. This time around he was granted 30-days to pay the bill. He made a payment of $on 2/18/14, then we did not hear from him or get any other payment until 5/12/14. At this point, the invoice was almost 120-days past due. In April, we began to call and leave messages regarding the balance and he has NEVER called back until just this week to tell us he was reporting us to the Revdex.com. I see now that the phone numbers we had listed for him, are different than what he reported to you. In this time, he received every days a reminder to pay the bill via mail. He went another months without payment and then paid $on 7/14, then again on 8/& 9/11. We did not bother him during this time because he was making a monthly payment. As of Mid-October we sent a final demand again trying to connect to receive payment. We have no problem doing payment arrangements with customers who actively call and tell us what they can pay & when and follow through with it. We will not take off our interest fees as I am not a bank. He can gladly make payment arrangements by calling our office and setting something up. If he follows through, no threats will be made. If he does not, then we follow up with a final demand and court. I will not alter my way of collecting and feel we have been more than fair as we going on 10-month to collect a $invoiceWE-Energies or any other utility would have cut you off by April 15th, we have been more than fair in our wait time. Please have our customer call me at his earliest convenience to setup arrangement’s or I will go through with a small claims judgment. I would ask said customer, did you go try to get a loan as Governor Walker gave million dollars to help assist propane users. Also, did said customer try energy assistance? Again, all this could have been avoided if said customer made one phone call to our office Thank you, Abby GarrowPhone: 920-733-8877Toll Free: 800-236-1999Fax: 920-733-

Review: When Garrow Oil increased the market price by 75% with now warning and we had to have heat for our home, we purchased fuel from this company. We have been paying on the bill and now are adding fees and threats to take us to court and add more fees to our bill that is already way over what it should be. Making it imposable to pay off the bill.Desired Settlement: Remove the fees and let us continue to pay off the bill.

Business

Response:

Our customer needed a delivery during the 3 day period in January, when the price of propane sky-rocketed due to the shortage. He is in control of when he calls for fuel. There was no price gauging & I can offer invoices to show you my margin was 25-cents, which it remains regardless of the price. Our Customer was listed as COD (Cash before delivery in 2010) and had struggled with paying us. This time around he was granted 30-days to pay the bill. He made a payment of $200 on 2/18/14, then we did not hear from him or get any other payment until 5/12/14. At this point, the invoice was almost 120-days past due. In April, we began to call and leave messages regarding the balance and he has NEVER called back until just this week to tell us he was reporting us to the Revdex.com. I see now that the 2 phone numbers we had listed for him, are different than what he reported to you. In this time, he received every 15 days a reminder to pay the bill via mail. He went another 2 months without payment and then paid $50 on 7/14, then again on 8/14 & 9/11. We did not bother him during this time because he was making a monthly payment. As of Mid-October we sent a final demand again trying to connect to receive payment. We have no problem doing payment arrangements with customers who actively call and tell us what they can pay & when and follow through with it. We will not take off our interest fees as I am not a bank. He can gladly make payment arrangements by calling our office and setting something up. If he follows through, no threats will be made. If he does not, then we follow up with a final demand and court. I will not alter my way of collecting and feel we have been more than fair as we going on 10-month to collect a $800 invoice. WE-Energies or any other utility would have cut you off by April 15th, we have been more than fair in our wait time. Please have our customer call me at his earliest convenience to setup arrangement’s or I will go through with a small claims judgment. I would ask said customer, did you go try to get a loan as Governor Walker gave 7 million dollars to help assist propane users. Also, did said customer try energy assistance? Again, all this could have been avoided if said customer made one phone call to our office. Thank you, Abby GarrowPhone: 920-733-8877Toll Free: 800-236-1999Fax: 920-733-8816

They did not stand bye their contract agreement for propane. I paid and signed a contract with Garrow Propane for a specific amount of gallons at a specified price with no additional charges to me unless price of diesel went above $4.00 per gallon. This was stated in the contract, and this is most likely their for cost of delivery if cost of fuel goes up. Due to the "propane shortage" this year, they decided to charge me a $37.50 delivery fee for my contracted gallons. They explained it was due to them needed to go further away to obtain the propane to deliver to me due to the shortage. This is not my problem. The contract was between myself and Garrow to deliver a designated amount of propane. If Garrow had to go elsewhere and cost them more to fulfill it's contracts, then that's cost they need to absorb and shame on them for trying to pass this onto customers existing in current contracts. Furthermore, I called to explain this to them respectfully and spoke to [redacted] whom sent the letter and she got mad at me and hung up on my while we were talking, while I was trying to explain why I would not pay it from a customers standpoint. RUDE and no follow through, save yourself the trouble.