Garry Burns Masonary

In response to Ms [redacted] 's complaint about the service she received from Colonial Construction Co.;Mrs [redacted] was given a final invoice for services completed at her property which reflected exactly what works were actually performed at the propertyThe dollar amount of these renovations was less than the amount paid out by her insurance companyThis finalized estimate is 100% accurate and this can be proved via a walk through of the propertyColonial can provide Revdex.com with this estimate and invoice if needed.Mrs [redacted] stated that we took 'had possession of her house for over two months' and that she had to stay with her family due to the disruptionIn response to this claim, from the time we began drying to the time we were completely finished was less than monthThis is a more than realistic time frame to dry out and repair a property with this amount of damageAlthough it was not necessary for Ms [redacted] to move out of her house while the drying was taking place, the damage was in her sole bathroom which made it very difficult for her to use her bathroom during this timeThis coupled with the fact that drying fans and dehumidifiers are very noisy, it is very difficult to live inThe property was dried out to industry standards when we left the property and there was no visual biological growth and walls had been dried to industry standardsMoreover, if indeed mold did return to the property, it was never brought to our attention until we read this complaintWe would have been more than happy to come back and take a look at the issues if we were informed about themWe are able to provide drying logs of the property if needed.In response to Ms [redacted] 's claims about damages to the property, our company had no need to go in and out of the back door and no one in the company ever entered or exited the property that wayMs [redacted] brought this to our attention and we both came to the conclusion that this did not happen on our time and there was no further discussion on this matter until we received this reportThe toilet seat was slightly broken as a result of repairs to the bathroomThe new seat was bought by Ms [redacted] and was deducted from our final estimate for that reasonIn regards to the vanity, there was one small scratch in the vanity upon opening and we were able to touch it up and fix to the point where it is not visible to the naked eye whatsoeverNone of these items ended up being a cost to the customer.In regards to the painting crew washing brushes out in the sink and damaging water lines and dish items, this was never once brought to our attention until we received this complaint and once again we would have been happy to discuss this matter and make the necessary fixes if this was indeed the caseWe cannot stress enough how these items were never brought to the attention of Colonial Construction.Ms [redacted] stated that our accounts receivable office 'harassed' her for payment calling her in excess of times a dayThis is simply untrueMs [redacted] was called to times a day beginning numerous weeks after the final invoice was sent and the calls were regularly denied with no call backThere was no good faith effort for Ms [redacted] to pay for her services and this forced accounts receivables to stay on top of where payment wasMs [redacted] has still not paid Colonial Construction in full for services to her property.All of Ms [redacted] 's complaints have come to our attention weeks after the work was completed and when it was time to make payment for services to her propertyThe property was dried and repaired to industry standards and was done with class, professionalism, and cleanlinessShe has never once brought mold issues or plumbing issues to our attentionColonial Construction Co is willing to work with you to insure that this preposterous claim against us is not upheld and that we can continue in good standingUnfortunately, in many cases involving insurance work, we run into homeowners that are unwilling to pay the final bill when it comes due and we believe this is the case in this situation.Please respond back with any questions or commentsIf you need any documentation it can be provided at any point in timeThank you

In response to Ms. [redacted]'s complaint about the service she received from Colonial Construction Co.;Mrs. [redacted] was given a final invoice for services completed at her property which reflected exactly what works were actually performed at the property. The dollar amount of these renovations was...

less than the amount paid out by her insurance company. This finalized estimate is 100% accurate and this can be proved via a walk through of the property. Colonial can provide Revdex.com with this estimate and invoice if needed.Mrs. [redacted] stated that we took 'had possession of her house for over two months' and that she had to stay with her family due to the disruption. In response to this claim, from the time we began drying to the time we were completely finished was less than 1 month. This is a more than realistic time frame to dry out and repair a property with this amount of damage. Although it was not necessary for Ms. [redacted] to move out of her house while the drying was taking place, the damage was in her sole bathroom which made it very difficult for her to use her bathroom during this time. This coupled with the fact that drying fans and dehumidifiers are very noisy, it is very difficult to live in. The property was dried out to industry standards when we left the property and there was no visual biological growth and walls had been dried to industry standards. Moreover, if indeed mold did return to the property, it was never brought to our attention until we read this complaint. We would have been more than happy to come back and take a look at the issues if we were informed about them. We are able to provide drying logs of the property if needed.In response to Ms. [redacted]'s claims about damages to the property, our company had no need to go in and out of the back door and no one in the company ever entered or exited the property that way. Ms. [redacted] brought this to our attention and we both came to the conclusion that this did not happen on our time and there was no further discussion on this matter until we received this report. The toilet seat was slightly broken as a result of repairs to the bathroom. The new seat was bought by Ms. [redacted] and was deducted from our final estimate for that reason. In regards to the vanity, there was one small scratch in the vanity upon opening and we were able to touch it up and fix to the point where it is not visible to the naked eye whatsoever. None of these items ended up being a cost to the customer.In regards to the painting crew washing brushes out in the sink and damaging water lines and dish items, this was never once brought to our attention until we received this complaint and once again we would have been happy to discuss this matter and make the necessary fixes if this was indeed the case. We cannot stress enough how these items were never brought to the attention of Colonial Construction.Ms. [redacted] stated that our accounts receivable office 'harassed' her for payment calling her in excess of 15 times a day. This is simply untrue. Ms. [redacted] was called 1 to 2 times a day beginning numerous weeks after the final invoice was sent and the calls were regularly denied with no call back. There was no good faith effort for Ms. [redacted] to pay for her services and this forced accounts receivables to stay on top of where payment was. Ms. [redacted] has still not paid Colonial Construction in full for services to her property.All of Ms. [redacted]'s complaints have come to our attention weeks after the work was completed and when it was time to make payment for services to her property. The property was dried and repaired to industry standards and was done with class, professionalism, and cleanliness. She has never once brought mold issues or plumbing issues to our attention. Colonial Construction Co is willing to work with you to insure that this preposterous claim against us is not upheld and that we can continue in good standing. Unfortunately, in many cases involving insurance work, we run into homeowners that are unwilling to pay the final bill when it comes due and we believe this is the case in this situation.Please respond back with any questions or comments. If you need any documentation it can be provided at any point in time. Thank you.