Gartner Consulting Group, LLC

Our goal as a company is to have happy Customers, and while this is heartbreaking when we just can't accomplish that in every caseWe will more then happy to refund this Customers money There was a non refundable $shipping fee and a International Customs fee of $which we paid on this Customers behalf and have deducted from her refundA credit of $has been refunded back to her original means of paymentThe in store credit previously issued has been voided and is no longer valid

I don't mean to be rude but I would have been able to provide you the right information had your company answered the "costumer service" calls I made and ended up getting voicemailIt's interesting to see when costumer want to purchase an item your company answers the phone quick yet the "return" line rings and ringsFor someone who claims to want the right information to do their "job" maybe you should look into the nonexistance "live chat" option u constantly refer costuners to ! Maybe if you actually had the option available you would have gotten the right information I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Well! first of all, we are not the post office, and secondly we shipped her order out the next day, So Canceling it was impossible.I just left a message with Ms [redacted] at 1- [redacted] and advised her that we will e mail her a pick up labelOnce we get all our merchandise back, we will refund her in full including her original shipping chargeShe can hardly expect us to refund her when we do not have our merchandise backThe tracking number for the pick up label we e-mailed her is as follows: [redacted] ** E-MAILED TO : [redacted] on 3/28/again once our merchandise is returned and inspected we will refund in full, including shipping

Initial Business Response /* (1000, 6, 2015/07/21) */
Dear Revdex.com
Thank you for letting us respond to this issueThe customer called us upset because she felt there was no adjust ability in the harnessI did look at the harness myself and the adjust ability was thereWe sell thousands of these
harness's a week and have never had this complaint before
I had asked the customer to send the items back to my attention so I could look at them in case the items were defective in somewayThere was no defect and the item's were as advertised
As a courtesy I will refund the original shipping cost of $that we charged to ship the items out, but we cannot reimburse return shipping as there are no monies to credit against and the product was NOT falsely represented in anywayI have issued a credit of $back to the original credit cardThe return shipping we can only refund as a good faith gesture in the means of a gift certificate for $even though items were returned and we are only talking about one of the itemsTe gift certificate has been sent to the customers e mail address as follows: *** Code: ***
Amount: $

RevDex.com: Ms***, did input her address incorrectly, no one ever accused her of fraud or anything elseWe simply told her that since she had put the address in incorrectly, there was nothing we could do but wait for her order to make it's way back to usI was so nice and
helpful to her and daily she badgered me with e mails insisting I refund her for her order, when it was lost due to no fault of oursI reassured her over and over and over, that why it can take sometime to get the order back, it almost always makes its way backFinally on February 21st, we received her order backHer order was a Canadian order and so it came back to us with duty fees that we paid on Ms***s behalf. Our policy is that a returned item must be back to us with in days from the day it was shipped, in order to get a refund back to the credit cardHer order is dated 11-03-2017, therefore it would have needed to be back to us no later then 11-18-in order for her card to be refundedOur system is not even set up to allow a card to be refunded after daysAgain, this was not our error, and we have refunded Ms*** in the form of an in store credit, less the fees we were charge to get the order back by the post officeShe can donate the credit to a shelter if she no longer wants to do business with usWe will not reverse our decision and are very sorry that Ms*** feels so badly toward our business when all we did is ship her order to the address given to us. Thank youVickie C***Customer Service Manager

Complaint: ***
I am rejecting this response because: I was only provided a partial refund of $instead of the full $55. I am still owed $from the company.As I stated in my original complaint which is undisputed by the company, I placed my order on 2/20, and paid for expedited shipping which the company said would arrive on 2/22. When I checked on my order on 2/22, the company still had not shipped my package and I requested that they cancel it. The company waited days and well after the package had been delivered late to respond and said that because the package had been delivered, they could no longer cancel my order. I made the request of them to cancel well before the day window, and then made several requests to return the items for a refund also before the day window, all of which they rejected until I contacted the Revdex.com. After contacting the Revdex.com to have the company refund the full costs of their charges and the return shipping, the company eventually provided me with a return shipping label a month later. For them to claim that I did not return the items within the day window is false. Had they honored my original request to cancel, we would not be in this situation. Had they provided me the items according to the expedited shipping they had promised and that I'd paid for, we would not be in this situation. They did neither of those things and did not honor the original transaction. Moreover, I have never disputed any description of the items. I never opened the package and sent the items back in their original package. Because the items were delivered late, I had no reason to keep any of them. For the company to claim that I disputed the merchandise description is also false; my complaint has always been that they did not honor the shipping promise they made when I paid them for expedited shipping. I am still owed $from the company.Sincerely,
*** ***

I don't mean to be rude, but don't you think that it would have been helpful to give us the name the order was under instead of your name and your e-mail addressI cannot look up anything without the correct information. Also the order number is *** *** *** ** *** You called today and you were informed your invoice was pulled and the credit processed back to your card ending *** as follows:*** *** *** *** *** *** *** - Orange (Medium) and used an 20% off so the total return is $22.38. We are sorry for the delay, we have experienced an unusual delay due to Christmas returns

Complaint: ***
I am rejecting this response because It is not possible to return the item when it did not ship until the 20th of Nov which is more than the daysI was told Vivkie was the owner of the business and her response says Customer service Manager so clearly this company is not being honest or has any integrityI was told BY Vickie that if I could produce proof the shipment was returned she would refund 1/my money to my card not in the form of a credit which clearly sgiws on their tracking that it was being returned but because they had not received it refused to do any refundShe then said that until it was received they would not refund the moneyI was told I would be refunded then they gave me a gift card which is ridiculousIt took almost months to get to this pointYes I did accidentally enter instead of however it was clearly an errorShe would not respond to my emails which is why I sent several and only after I said I was filing a complaint did she respond to meThen when asked to speak with or be provided with a senior managerOwnerOr corporate contact I did not hear back at all from her or anyone elseThere are so many complaints aboit this company onlineI will not subject any charity or someone I know to this terrible company by donating this gift cardI would like a refund and I am already getting less due to fees which is fineI just want my money back.
Sincerely,
*** ***

Revdex.comIt is our policy that reurns must be postmarked with in days of the order dateThis Customer ordered on 11/18/2016, therefore the return would have needed to be postmarked no later then 12/3/2016, the return was dated 12/9/Returns are processed automaticallyWe do not show any
correspondence with this customer requesting a reversal of the certificate. I have deleted the certificate and processed a refund for $back to the credit card used to make the purchase, ending ***. Sincerely*** ***

CUSTOMER FILED A CHARGEBACK WITH HER BANK, SHE WILL NEED TO PROCEED WITH THEM NOT USIN ORDER FOR US TO ISSUE CREDIT WE WILL NEED A STATEMENT FROM HER BANK THAT OUR ACCOUNT WAS NOT DEBITEDONCE YOU INITIATE A CHARGEBACK YOUR REFUND IS GIVEN BY THE BANK, WE ARE OUT OF IT AT THAT POINT

Initial Business Response /* (1000, 6, 2015/12/01) */
This customer was fully refunded and she knows she was refundedOn 12/1/she was refunded $and our policy does clearly say we do not guarantee any toys against chewing and I sent her that informationWe have went above and beyond with
this customerHere is our policy stating we do not guarantee out toys against chewingHere is our return policy link, see items in bold print where it says NOTE
http://www.baxterboo.com/help/returns.cfm
Initial Consumer Rebuttal /* (2000, 9, 2015/12/02) */
BaxterBoo provided a refund for both sub-quality toys I purchased (complaint was against one)Their 'no chewing' statement is still ludicrous for a dog toy merchant, but as always, it's "buyer beware"
I am closing this complaint, with the adviso that anyone looking to buy a dog toy does NOT buy from this company
That is all

Complaint: ***
I am rejecting this response because:The box was not damaged at all upon shipmentThe box was sealed and fully intactThere was a lot off packaging material in the box, along with the shampoo and tags
Sincerely,
*** ***

Revdex.com..we would be happy to help Mr. *** *** , however we have no order from this customer. The order number he provided *** is an invalid order numberthe first numbers is the order date and by this order number the order would have been 12-20-2016,however he says the
order date was 1/3/2017. We have checked for an order under the name *** *** , under the e-mail address ***and have not found anything.We also looked for a $order on 12/20/and on 1/3/and nothing. I am afraid this gentelman has the wrong companyWe also tried calling the phone numbers provided and sent a text and received no reply

we will
refund customer, but she did file a dispute with her bank.OUR RETURN POLICY STATES THAT THE ITEMS MUST BE RETURNED TO US WITH IN DAYS TO BE REFUNDED BACK TO YOUR CREDIT CARDCUSTOMER NEVER RETURNED MERCHANDISE, CLAIMING IT WAS NOT AS DESCRIBED, WHEN WE GOT IT BACK, IT WAS EXACTLY AS DESCRIBEDTHEREFORE, WE HAVE REFUNDED $BACK TO HER CARD, AND BY THE WAY IT SHOULD HAVE BEEN REFUNDED BACK IN THE FORM OF A IN STORE CREDIT, BUT WE HAVE MADE AN EXCEPTION IN THIS CASETHE ORIGINAL SHIPPING CHARGE OF $IS NON REFUNDABLE AS IS THE PICK UP LABEL WE SENT TO RETRIEVE OUR MERCHANDISE COSTING $CUSTOMER HAS BEEN FULLY REFUNDEDAND WE CONSIDER THIS CASE CLOSED

whilke the evidence clearly shows the items were delivered, I will refund the toys.

Well! first of all, we are not the post office, and secondly we shipped her order out the next day,  So Canceling it was impossible.I just left a message with Ms. [redacted] at 1-[redacted] and advised her that we will e mail her a pick up label. Once we get all our merchandise back, we will refund...

her in full including her original shipping charge. She can hardly expect us to refund her when we do not have our merchandise back. The tracking number for the pick up label we e-mailed her is as follows:  [redacted] E-MAILED TO : [redacted] on 3/28/2018 again once our merchandise is returned and inspected we will refund in full, including shipping.

I don't mean to be rude but I would have been able to  provide you the right information had your company answered the 11 "costumer service" calls I made and ended up getting voicemail. It's interesting to see when costumer want to purchase an item your company answers the phone quick yet the "return" line rings and rings. For someone who claims to want the right information to do their "job" maybe you should look into the nonexistance "live chat" option u constantly refer costuners to ! Maybe if you actually had the option available you would have gotten the right information. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Our goal as a company is to have happy Customers, and while this is heartbreaking when we just can't accomplish that in every case. We will more then happy to refund this Customers money.  There was a non refundable $10.00 shipping fee and a International Customs fee of $18.40 which we paid on this Customers behalf and have deducted from her refund. A credit of $87.18 has been refunded back to her original means of payment. The in store credit previously issued has been voided and is no longer valid.