March 23, 2015Dear [redacted] , I have enclosed copies of the invoices, receipt history and communication between our company and [redacted] *** [redacted] ***’s carpet invoice balance of $was turned over to [redacted] on June 26, I have attached their acknowledgement and our receipt history where we removed the balance from our ledger and turned it over to collectionsI also have attached the original receipt showing the only amount [redacted] paid toward this invoice [redacted] To date this amount is not paid and he has only ever spoken to me, not [redacted] .I believe the misunderstanding is with the vinylAfter the installation of his vinyl in October 2012, [redacted] complained of a seam he did not likeHe said he would live with it if we gave him a 5% discount off his vinyl invoice [redacted] [redacted] said no, he would rather make it right and replace the vinyl [redacted] refused the replacement and shortly paid this invoice in fullPlease see attached correspondence and receipt history related to this invoiceI believe [redacted] ***’s intention perhaps was to pay the carpet bill and never pay us the balance of the vinyl bill, however he did not do this and regardless, turned down our offer of a replacement and therefore he still owes us the $I thank you for all your helpPlease feel free to contact me with any questions or concernsYours truly, Lindsey C Executive Liaison
April 15, 2015Dear [redacted] ,I am in receipt of the rejection response concerning the above referenced complainAgain, we do not feel Garvey's had done anything wrong in this matterWe offered a vinyl replacement to the consumer since he was unhappy with his vinyl, which he refusedHe then paid his vinyl bill in fullThe remaining balance is for the carpet installed in his home for which he had no complaintsThis balance was turned over to a collection agency.I am sorry that our offer of the vinyl replacement did not suit him at the time but these inconveniences at the time of the offer, were never told to us and again, the balance was paid in full which reiterated to us that he was accepting the vinyl installation.Finally, we have no complaints on record from [redacted] related to the unpaid invoice [redacted] which was for a carpet installation dated September 12, This is the balance we are seeking for $The comments [redacted] continues to complain of are for a completely different invoice which has been paid in full.I thank you for all your helpPlease feel free to contact me with any questions or concerns.Yours truly,Lindsey CExecutive Liaison
We are truly sorry that [redacted] complaint was not covered by the manufacturer’s warranty and since it was not installation related, the concern is not covered under our installation warrantyThe carpet manufacturer's warranty states that the carpet must be cleaned annually from the date of installation in order to maintain the warranty and unfortunately it was notI truly feel for [redacted] loss of her husband however, it is the consumer’s responsibility to maintain their carpet.I did contact our representative from [redacted] several weeks ago when I told [redacted] I would, please see attached emails and he said he would contact her to see if he could assist her furtherWhen I got the letter from you, I reached out to him again to see why she had not heard from himI do feel he will try to help if he canI also enclosed the warranty and denial letter from [redacted] I did also tell [redacted] that I would speak to [redacted] to see if he would be willing to replace her carpet, he was not as it is not installation related and asked that I give her [redacted] contact informationPlease see letter dated 1/5/and 2/16/
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: [redacted] resolve to replace the flooring was unexceptable by myself for reasonsFirst and foremost, to undo the bathroom without issue would have taken myself and or a trained professional in plumbing as the integrity of the plumbing (water supply) in place is at a very high risk of failingShould it fail , fixing this would envolve isolating the main house supply and replacing the toilet supply shut off valve and supply line to this which is under the mobile home.Secondly I worked non stop for days living in disarray and very little sleep and restI did not want the inconvenience of a another day.The verbal amount owed and stated over the phone was for the total amount owedI made that quite clear by asking more than once.Regards, [redacted] ***
I am in receipt of the response to the above referenced Claim dated May 19, 2015. have emailed our [redacted] Representative again via email and asked that he reach out to [redacted] totake a look at her complaints.
March 23, 2015Dear*** ***,
I have enclosed copies of the invoices, receipt history and communication between our company and *** *** *** ***’s carpet invoice balance of $was turned over to *** *** *** on June 26, I have attached their
acknowledgement and our receipt history where we removed the balance from our ledger and turned it over to collectionsI also have attached the original receipt showing the only amount *** *** paid toward this invoice ***To date this amount is not paid and he has only ever spoken to me, not *** ***.I believe the misunderstanding is with the vinylAfter the installation of his vinyl in October 2012, *** *** complained of a seam he did not likeHe said he would live with it if we gave him a 5% discount off his vinyl invoice *** *** said no, he would rather make it right and replace the vinyl*** *** refused the replacement and shortly paid this invoice in fullPlease see attached correspondence and receipt history related to this invoiceI believe *** ***’s intention perhaps was to pay the carpet bill and never pay us the balance of the vinyl bill, however he did not do this and regardless, turned down our offer of a replacement and therefore he still owes us the $I thank you for all your helpPlease feel free to contact me with any questions or concernsYours truly,
Lindsey C.
Executive Liaison
March 23, 2015Dear*** ***,I have enclosed copies of the invoices, receipt history and communication between our company and *** *** *** ***’s carpet invoice balance of $was turned over to *** *** *** on June 26, I have attached their acknowledgement and our
receipt history where we removed the balance from our ledger and turned it over to collectionsI also have attached the original receipt showing the only amount *** *** paid toward this invoice ***To date this amount is not paid and he has only ever spoken to me, not *** ***.I believe the misunderstanding is with the vinylAfter the installation of his vinyl in October 2012, *** *** complained of a seam he did not likeHe said he would live with it if we gave him a 5% discount off his vinyl invoice *** *** said no, he would rather make it right and replace the vinyl*** *** refused the replacement and shortly paid this invoice in fullPlease see attached correspondence and receipt history related to this invoice.I believe *** ***’s intention perhaps was to pay the carpet bill and never pay us the balance of the vinyl bill, however he did not do this and regardless, turned down our offer of a replacement and therefore he still owes us the $618.24.I thank you for all your helpPlease feel free to contact me with any questions or concerns.Yours truly,Lindsey C. Executive Liaison
We are truly sorry that *** *** complaint was not covered by the manufacturer’s warranty and since it was not installation related, the concern is not covered under our installation warrantyThe carpet manufacturer's warranty states that the carpet must be cleaned annually from the date of
installation in order to maintain the warranty and unfortunately it was notI truly feel for *** *** loss of her husband however, it is the consumer’s responsibility to maintain their carpet.I did contact our representative from *** several weeks ago when I told *** *** I would, please see attached emails and he said he would contact her to see if he could assist her furtherWhen I got the letter from you, I reached out to him again to see why she had not heard from himI do feel he will try to help if he canI also enclosed the warranty and denial letter from ***I did also tell *** *** that I would speak to *** *** to see if he would be willing to replace her carpet, he was not as it is not installation related and asked that I give her *** contact informationPlease see letter dated 1/5/and 2/16/
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:*** resolve to replace the flooring was unexceptable by myself for reasonsFirst and foremost, to undo the bathroom without issue would have taken myself and or a trained professional in plumbing as the integrity of the plumbing (water supply) in place is at a very high risk of failingShould it fail , fixing this would envolve isolating the main house supply and replacing the toilet supply shut off valve and supply line to this which is under the mobile home.Secondly I worked non stop for days living in disarray and very little sleep and restI did not want the inconvenience of a another day.The verbal amount owed and stated over the phone was for the total amount owedI made that quite clear by asking more than once.Regards,
*** ***
April 15, 2015Dear*** ***,I am in receipt of the rejection response concerning the above referenced complainAgain, we do not feel Garvey's had done anything wrong in this matterWe offered a vinyl replacement to the consumer since he was unhappy with his vinyl, which he refusedHe then paid his vinyl bill in fullThe remaining balance is for the carpet installed in his home for which he had no complaintsThis balance was turned over to a collection agency.I am sorry that our offer of the vinyl replacement did not suit him at the time but these inconveniences at the time of the offer, were never told to us and again, the balance was paid in full which reiterated to us that he was accepting the vinyl installation.Finally, we have no complaints on record from *** *** related to the unpaid invoice *** which was for a carpet installation dated September 12, This is the balance we are seeking for $The comments *** *** continues to complain of are for a completely different invoice which has been paid in full.I thank you for all your helpPlease feel free to contact me with any questions or concerns.Yours truly,Lindsey C. Executive Liaison
Hi *** Per our conversation today, I was calling for my mother (*** ***) I would like to ask that *** send a representative to her home to inspect the carpet and see what resolution they come up with Please feel free to contact me if you have any questions.*** *** ***
** *** **
*** ** ***Thanks*** ***
*** ***
*** *** ***
***
*** *** *** ***
*** *** *** *** ***
** *** ***
*** ** ***
*** *** ***
I am in receipt of the response to the above referenced Claim dated May 19, have emailed our *** Representative again via email and asked that he reach out to *** *** *** totake a look at her complaints
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:*** resolve to replace the flooring was unexceptable by myself for reasonsFirst and foremost, to undo the bathroom without issue would have taken myself and or a trained professional in plumbing as the integrity of the plumbing (water supply) in place is at a very high risk of failingShould it fail , fixing this would envolve isolating the main house supply and replacing the toilet supply shut off valve and supply line to this which is under the mobile homeSecondly I worked non stop for days living in disarray and very little sleep and restI did not want the inconvenience of a another dayThe verbal amount owed and stated over the phone was for the total amount owedI made that quite clear by asking more than onceRegards,
*** ***
April 15, Dear*** ***,I am in receipt of the rejection response concerning the above referenced complainAgain, we do not feel Garvey's had done anything wrong in this matterWe offered a vinyl replacement to the consumer since he was unhappy with his vinyl, which he refusedHe then paid his vinyl bill in fullThe remaining balance is for the carpet installed in his home for which he had no complaintsThis balance was turned over to a collection agency.I am sorry that our offer of the vinyl replacement did not suit him at the time but these inconveniences at the time of the offer, were never told to us and again, the balance was paid in full which reiterated to us that he was accepting the vinyl installation.Finally, we have no complaints on record from *** *** related to the unpaid invoice *** which was for a carpet installation dated September 12, This is the balance we are seeking for $The comments *** *** continues to complain of are for a completely different invoice which has been paid in full.I thank you for all your helpPlease feel free to contact me with any questions or concernsYours truly,
Lindsey C.
Executive Liaison
March 23, 2015Dear [redacted] , I have enclosed copies of the invoices, receipt history and communication between our company and [redacted] *** [redacted] ***’s carpet invoice balance of $was turned over to [redacted] on June 26, I have attached their acknowledgement and our receipt history where we removed the balance from our ledger and turned it over to collectionsI also have attached the original receipt showing the only amount [redacted] paid toward this invoice [redacted] To date this amount is not paid and he has only ever spoken to me, not [redacted] .I believe the misunderstanding is with the vinylAfter the installation of his vinyl in October 2012, [redacted] complained of a seam he did not likeHe said he would live with it if we gave him a 5% discount off his vinyl invoice [redacted] [redacted] said no, he would rather make it right and replace the vinyl [redacted] refused the replacement and shortly paid this invoice in fullPlease see attached correspondence and receipt history related to this invoiceI believe [redacted] ***’s intention perhaps was to pay the carpet bill and never pay us the balance of the vinyl bill, however he did not do this and regardless, turned down our offer of a replacement and therefore he still owes us the $I thank you for all your helpPlease feel free to contact me with any questions or concernsYours truly, Lindsey C Executive Liaison
April 15, 2015Dear [redacted] ,I am in receipt of the rejection response concerning the above referenced complainAgain, we do not feel Garvey's had done anything wrong in this matterWe offered a vinyl replacement to the consumer since he was unhappy with his vinyl, which he refusedHe then paid his vinyl bill in fullThe remaining balance is for the carpet installed in his home for which he had no complaintsThis balance was turned over to a collection agency.I am sorry that our offer of the vinyl replacement did not suit him at the time but these inconveniences at the time of the offer, were never told to us and again, the balance was paid in full which reiterated to us that he was accepting the vinyl installation.Finally, we have no complaints on record from [redacted] related to the unpaid invoice [redacted] which was for a carpet installation dated September 12, This is the balance we are seeking for $The comments [redacted] continues to complain of are for a completely different invoice which has been paid in full.I thank you for all your helpPlease feel free to contact me with any questions or concerns.Yours truly,Lindsey CExecutive Liaison
We are truly sorry that [redacted] complaint was not covered by the manufacturer’s warranty and since it was not installation related, the concern is not covered under our installation warrantyThe carpet manufacturer's warranty states that the carpet must be cleaned annually from the date of installation in order to maintain the warranty and unfortunately it was notI truly feel for [redacted] loss of her husband however, it is the consumer’s responsibility to maintain their carpet.I did contact our representative from [redacted] several weeks ago when I told [redacted] I would, please see attached emails and he said he would contact her to see if he could assist her furtherWhen I got the letter from you, I reached out to him again to see why she had not heard from himI do feel he will try to help if he canI also enclosed the warranty and denial letter from [redacted] I did also tell [redacted] that I would speak to [redacted] to see if he would be willing to replace her carpet, he was not as it is not installation related and asked that I give her [redacted] contact informationPlease see letter dated 1/5/and 2/16/
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: [redacted] resolve to replace the flooring was unexceptable by myself for reasonsFirst and foremost, to undo the bathroom without issue would have taken myself and or a trained professional in plumbing as the integrity of the plumbing (water supply) in place is at a very high risk of failingShould it fail , fixing this would envolve isolating the main house supply and replacing the toilet supply shut off valve and supply line to this which is under the mobile home.Secondly I worked non stop for days living in disarray and very little sleep and restI did not want the inconvenience of a another day.The verbal amount owed and stated over the phone was for the total amount owedI made that quite clear by asking more than once.Regards, [redacted] ***
I am in receipt of the response to the above referenced Claim dated May 19, 2015. have emailed our [redacted] Representative again via email and asked that he reach out to [redacted] totake a look at her complaints.
March 23, 2015Dear*** ***,
I have enclosed copies of the invoices, receipt history and communication between our company and *** *** *** ***’s carpet invoice balance of $was turned over to *** *** *** on June 26, I have attached their
acknowledgement and our receipt history where we removed the balance from our ledger and turned it over to collectionsI also have attached the original receipt showing the only amount *** *** paid toward this invoice ***To date this amount is not paid and he has only ever spoken to me, not *** ***.I believe the misunderstanding is with the vinylAfter the installation of his vinyl in October 2012, *** *** complained of a seam he did not likeHe said he would live with it if we gave him a 5% discount off his vinyl invoice *** *** said no, he would rather make it right and replace the vinyl*** *** refused the replacement and shortly paid this invoice in fullPlease see attached correspondence and receipt history related to this invoiceI believe *** ***’s intention perhaps was to pay the carpet bill and never pay us the balance of the vinyl bill, however he did not do this and regardless, turned down our offer of a replacement and therefore he still owes us the $I thank you for all your helpPlease feel free to contact me with any questions or concernsYours truly,
Lindsey C.
Executive Liaison
March 23, 2015Dear*** ***,I have enclosed copies of the invoices, receipt history and communication between our company and *** *** *** ***’s carpet invoice balance of $was turned over to *** *** *** on June 26, I have attached their acknowledgement and our
receipt history where we removed the balance from our ledger and turned it over to collectionsI also have attached the original receipt showing the only amount *** *** paid toward this invoice ***To date this amount is not paid and he has only ever spoken to me, not *** ***.I believe the misunderstanding is with the vinylAfter the installation of his vinyl in October 2012, *** *** complained of a seam he did not likeHe said he would live with it if we gave him a 5% discount off his vinyl invoice *** *** said no, he would rather make it right and replace the vinyl*** *** refused the replacement and shortly paid this invoice in fullPlease see attached correspondence and receipt history related to this invoice.I believe *** ***’s intention perhaps was to pay the carpet bill and never pay us the balance of the vinyl bill, however he did not do this and regardless, turned down our offer of a replacement and therefore he still owes us the $618.24.I thank you for all your helpPlease feel free to contact me with any questions or concerns.Yours truly,Lindsey C. Executive Liaison
We are truly sorry that *** *** complaint was not covered by the manufacturer’s warranty and since it was not installation related, the concern is not covered under our installation warrantyThe carpet manufacturer's warranty states that the carpet must be cleaned annually from the date of
installation in order to maintain the warranty and unfortunately it was notI truly feel for *** *** loss of her husband however, it is the consumer’s responsibility to maintain their carpet.I did contact our representative from *** several weeks ago when I told *** *** I would, please see attached emails and he said he would contact her to see if he could assist her furtherWhen I got the letter from you, I reached out to him again to see why she had not heard from himI do feel he will try to help if he canI also enclosed the warranty and denial letter from ***I did also tell *** *** that I would speak to *** *** to see if he would be willing to replace her carpet, he was not as it is not installation related and asked that I give her *** contact informationPlease see letter dated 1/5/and 2/16/
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:*** resolve to replace the flooring was unexceptable by myself for reasonsFirst and foremost, to undo the bathroom without issue would have taken myself and or a trained professional in plumbing as the integrity of the plumbing (water supply) in place is at a very high risk of failingShould it fail , fixing this would envolve isolating the main house supply and replacing the toilet supply shut off valve and supply line to this which is under the mobile home.Secondly I worked non stop for days living in disarray and very little sleep and restI did not want the inconvenience of a another day.The verbal amount owed and stated over the phone was for the total amount owedI made that quite clear by asking more than once.Regards,
*** ***
April 15, 2015Dear*** ***,I am in receipt of the rejection response concerning the above referenced complainAgain, we do not feel Garvey's had done anything wrong in this matterWe offered a vinyl replacement to the consumer since he was unhappy with his vinyl, which he refusedHe then paid his vinyl bill in fullThe remaining balance is for the carpet installed in his home for which he had no complaintsThis balance was turned over to a collection agency.I am sorry that our offer of the vinyl replacement did not suit him at the time but these inconveniences at the time of the offer, were never told to us and again, the balance was paid in full which reiterated to us that he was accepting the vinyl installation.Finally, we have no complaints on record from *** *** related to the unpaid invoice *** which was for a carpet installation dated September 12, This is the balance we are seeking for $The comments *** *** continues to complain of are for a completely different invoice which has been paid in full.I thank you for all your helpPlease feel free to contact me with any questions or concerns.Yours truly,Lindsey C. Executive Liaison
Hi *** Per our conversation today, I was calling for my mother (*** ***) I would like to ask that *** send a representative to her home to inspect the carpet and see what resolution they come up with Please feel free to contact me if you have any questions.*** *** ***
** *** **
*** ** ***Thanks*** ***
*** ***
*** *** ***
***
*** *** *** ***
*** *** *** *** ***
** *** ***
*** ** ***
*** *** ***
I am in receipt of the response to the above referenced Claim dated May 19, have emailed our *** Representative again via email and asked that he reach out to *** *** *** totake a look at her complaints
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:*** resolve to replace the flooring was unexceptable by myself for reasonsFirst and foremost, to undo the bathroom without issue would have taken myself and or a trained professional in plumbing as the integrity of the plumbing (water supply) in place is at a very high risk of failingShould it fail , fixing this would envolve isolating the main house supply and replacing the toilet supply shut off valve and supply line to this which is under the mobile homeSecondly I worked non stop for days living in disarray and very little sleep and restI did not want the inconvenience of a another dayThe verbal amount owed and stated over the phone was for the total amount owedI made that quite clear by asking more than onceRegards,
*** ***
April 15, Dear*** ***,I am in receipt of the rejection response concerning the above referenced complainAgain, we do not feel Garvey's had done anything wrong in this matterWe offered a vinyl replacement to the consumer since he was unhappy with his vinyl, which he refusedHe then paid his vinyl bill in fullThe remaining balance is for the carpet installed in his home for which he had no complaintsThis balance was turned over to a collection agency.I am sorry that our offer of the vinyl replacement did not suit him at the time but these inconveniences at the time of the offer, were never told to us and again, the balance was paid in full which reiterated to us that he was accepting the vinyl installation.Finally, we have no complaints on record from *** *** related to the unpaid invoice *** which was for a carpet installation dated September 12, This is the balance we are seeking for $The comments *** *** continues to complain of are for a completely different invoice which has been paid in full.I thank you for all your helpPlease feel free to contact me with any questions or concernsYours truly,
Lindsey C.
Executive Liaison